RalphLauren.com Customer FAQ
Top Answers & How-to Guides
What is RalphLauren.com's Phone Number?
The question we are asked most often is about how to talk to RalphLauren.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about RalphLauren.com customer service, get an answer now.
Order Management
How do I track my order?
To track an order from RalphLauren.com, customers typically need to visit the website and navigate to the order tracking section. Upon
To utilize the tracking number, customers generally can go to the order tracking page on RalphLauren.com and enter the provided number. This will allow them to view real-time updates regarding the shipment status, including when the package is out for delivery or if there are any delays.
In addition, it is important for customers to ensure that they check their spam or junk email folders if they do not see the confirmation email in their inbox. Sometimes, the emails may inadvertently be directed there.
For further assistance, customers are encouraged to look for any contact information that might be available on the current web page if additional questions or issues arise concerning their order tracking....
How can I change or cancel my order?
Changing or canceling an order on RalphLauren.com can depend on the specific stage of the order processing. If the order has not yet
However, if the order has already been processed or shipped, it may no longer be possible to modify or cancel it. In such cases, the standard protocol would be to initiate a return once the item arrives. This process typically involves obtaining a return authorization and following the outlined return policy.
For more precise information, including any potential fees or conditions regarding order changes or cancellations, prospective customers are encouraged to consult the relevant sections on the current web page....
What is the process for making a return or exchange?
RalphLauren.com provides a straightforward process for returning or exchanging items. Customers may begin by ensuring that the items
To start the return process, customers can visit the returns section on the RalphLauren.com website. This section usually contains detailed guidelines for returning items, including any specific criteria based on the type of item purchased. Customers may be required to enter their order information, which helps in generating a return label.
Once customers have completed the return request, they can print the prepaid return shipping label provided by RalphLauren.com. It is advisable to securely package the items being returned to prevent any damage during transit. After packaging the items, customers should affix the return shipping label and drop the package off at the designated shipping carrier as indicated on the label.
For exchanges, customers can follow a similar process, but they may need to place a new order for the item they wish to receive in exchange. It is crucial to check the website for any specific instructions or exceptions regarding exchanges as policies may vary for different items, such as personalized products, which might not be eligible for return or exchange.
For the most accurate and up-to-date information, customers may want to refer to the current web page on returns and exchanges on RalphLauren.com....
Size and Personalization
How do I find my size?
Finding your size for Ralph Lauren products can be an important step to ensure a proper fit and a satisfying shopping experience. Ralph
To find your size, it is advisable to first have a measuring tape on hand to measure your body accurately. The measurements should then be compared to the sizing charts provided on the Ralph Lauren web page. These charts are organized by categories of clothing, allowing you to easily locate the size range for the specific item you are interested in.
Additionally, it may be helpful to consider any specific style notes, as different collections may have slight variations in sizing. When shopping on RalphLauren.com, customers can also look for product descriptions that may offer insights on fit, including whether an item runs true to size, small, or large.
Overall, by consulting the sizing guide and taking accurate measurements, customers can confidently select the right size for their Ralph Lauren purchases....
Shipping and Returns
What is Ralph Lauren's return policy?
Ralph Lauren's return policy generally allows customers to return items within a specified period from the date of purchase. Typically,
Customers should be aware that certain items, such as personalized or monogrammed products, may be non-returnable. Additionally, it is important to keep any tags attached and to ensure that the merchandise is in its original condition for the return to be accepted. Returns may usually be processed through both mail and in-store, depending on the purchase location.
For returns made via mail, customers should look for the return label included in their package. If this label is not present, individuals can often print one from the Ralph Lauren website. It is advisable to package the item securely, ideally in the same packaging it arrived in, to avoid any damage during transit.
Refund processes can take a few days to reflect on the customer's payment method after the return is received and processed. To obtain the most accurate and up-to-date details regarding the return policy, individuals are encouraged to refer to the right section on the current web page of RalphLauren.com, as policies may vary or change over time....
Do you offer international shipping?
RalphLauren.com offers international shipping options to customers in various countries around the world. This allows shoppers outside
When placing an order from an international location, customers can typically choose their country during the checkout process to confirm the availability of shipping options. It is important for customers to also be aware of potential customs duties, taxes, or additional fees that may apply to international shipments. These charges are generally assessed by the destination country and are the responsibility of the recipient.
To find detailed information about the countries served, shipping costs, and delivery times, it is recommended to visit the shipping policy section available on the Ralph Lauren website. This section will help customers navigate the international ordering process effectively....
What is Ralph Lauren's price adjustment policy?
Ralph Lauren's price adjustment policy allows customers to receive a refund of the price difference if they purchase an item and it
Price adjustments usually require the original receipt or proof of purchase to be eligible for the refund. It is worth noting that clearance and promotional items may not be eligible for price adjustments. For those interested in taking advantage of this policy, it is always a good idea to look for updated information on the appropriate Ralph Lauren website or the specific store’s terms to ensure compliance with the guidelines. Additionally, customers may find contact information on the current webpage if they have further questions regarding the policy or wish to clarify specific circumstances related to their purchases....
Payments and Discounts
What payment methods does Ralph Lauren accept?
Ralph Lauren offers a variety of payment methods to accommodate customers during their shopping experience on RalphLauren.com. Generally,
For those who are shopping through the Ralph Lauren mobile app, similar payment options are typically available. It is important to note that payment methods can vary by region and during promotional events. For the most accurate and up-to-date information regarding accepted payment options, it is advisable to check the relevant section of the website or inquire on the checkout page....
Do you offer a student discount?
RalphLauren.com does not specifically advertise a student discount program on their website. However, they frequently run promotions...
Loyalty and Privacy
What is Ralph Lauren's loyalty program?
Ralph Lauren offers a loyalty program called the Ralph Lauren Rewards program. This program is designed to enhance the shopping experience
To become a member of the Ralph Lauren Rewards program, customers simply need to create an account on the Ralph Lauren website or through the Ralph Lauren mobile app. Once enrolled, members can earn points not only through purchases but also by engaging with the brand in various ways, such as signing up for newsletters and participating in special promotions.
As members accumulate points, they can progress through different tiers within the rewards program. Each tier comes with exclusive benefits such as early access to sales, special offers, and personalized services. The structured tiers aim to further incentivize loyalty by offering greater rewards as members reach higher levels.
In addition to the points system, the Ralph Lauren Rewards program often includes invitations to exclusive events and experiences, allowing members to connect with the brand beyond traditional retail.
For the most up-to-date information on the Ralph Lauren Rewards program, including enrollment details and current offers, it is advisable to visit the official Ralph Lauren website. There, customers can find comprehensive information about this loyalty program and its benefits....
What is Ralph Lauren's privacy policy?
Ralph Lauren has a comprehensive privacy policy that outlines how personal information is collected, used, and protected when interacting
When customers visit RalphLauren.com, data such as browsing behavior, purchase history, and personal details may be collected. This information helps Ralph Lauren enhance user experience, improve product offerings, and provide personalized marketing communications. Customers may also encounter cookies, which are small files stored on their devices that assist in tracking preferences and improving site functionality.
Users have the option to manage their privacy settings, controlling how their data is used for marketing purposes. Furthermore, Ralph Lauren respects customers' rights to access their personal information, request corrections, or even delete their data, depending on relevant laws and regulations.
It is important to note that Ralph Lauren employs various security measures to safeguard personal data against unauthorized access or misuse. However, no system is entirely foolproof. Therefore, while Ralph Lauren takes reasonable steps to protect information, they also advise users to take precautions when sharing personal information online.
To gain specific details about Ralph Lauren's privacy practices, users are encouraged to visit the privacy policy section directly on their website. This section will provide the most up-to-date and detailed information regarding data collection, usage, and user rights. It would be beneficial to review this policy periodically, as it may be updated to reflect changes in practices or regulations....
Promotions and Gifts
Do you offer gift wrapping?
RalphLauren.com does offer gift wrapping services, providing customers with a delightful option for special occasions. This service...
Help me with my RalphLauren.com customer service issue
Ask any question you have about RalphLauren.com customer service. We will do our best to get you answers right away.
We look to the RalphLauren.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
RalphLauren.com issues reported to GetHuman