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Preciousmoments.com Customer FAQ

Top Answers & How-to Guides

What is Preciousmoments.com's Phone Number?

The question we are asked most often is about how to talk to Preciousmoments.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there seasonal or limited edition figurines available?

Yes, Precious Moments does offer seasonal and limited edition figurines that are particularly sought after by collectors and fans....
Ask any question you have about Preciousmoments.com customer service, get an answer now.

Catalog and Communication

How do I unsubscribe from your mailing list?

To unsubscribe from the mailing list associated with Precious Moments, you would typically find an option to do so within the emails Additionally, if you are logged into your account on the Precious Moments website, there may be an option in your account settings under the "Preferences" or "Communication Settings" section that allows you to manage your subscription to email notifications and newsletters. If you need further assistance, it may be helpful to check the current web page for additional information or specific instructions on managing your email subscriptions. It is important to ensure that you are following the correct procedure to ensure that your request is processed smoothly....

Can I request a catalog?

Precious Moments, Inc. does not typically provide physical catalogs, as the company focuses on showcasing its beautiful products online....

Order and Shipping

What is your return policy?

Precious Moments, Inc. has a return policy that generally allows customers to return items within a specific timeframe if they are Typically, customers may be required to provide proof of purchase, such as a receipt, to facilitate the return process. Refunds or exchanges are often processed once the returned item is received and inspected. It is important to note that some items, particularly personalized or customized products, may be non-returnable unless they are defective or damaged upon receipt. Additionally, customers might want to be aware that shipping and handling fees are often non-refundable. To get the most accurate and up-to-date information regarding the return policy, it is a great idea to visit the relevant section of the Precious Moments website. There, customers can find specific details and any additional requirements that may apply. This will help ensure that customers are fully informed about their options for returns and exchanges....

Can I cancel or change my order after it has been placed?

Once an order has been placed on Preciousmoments.com, it is generally processed quickly. This means that there is a limited window Typically, if an order has already been processed or shipped, changes may not be possible. However, if the order is still in the processing stage, there may be options available for adjustments or cancellations. The best course of action is to review the specific guidelines provided on the website, as they can provide information about the procedures and any time limits that apply. Additionally, if further questions arise regarding your order status or the specific process for making adjustments, you may find the relevant contact information on the current webpage. This could be helpful if you need direct assistance with your order. Remember, it is always advisable to familiarize oneself with the site’s policies before placing an order to avoid any complications later on....

Do you offer international shipping?

Preciousmoments.com does offer international shipping options for customers outside of the United States. However, availability and When exploring the Precious Moments website, customers can typically find information about shipping policies, including international shipping, in the dedicated section that outlines shipping and handling details. This section usually provides insight into the countries that are eligible for international delivery, any associated costs, and estimated shipping times. For those interested in purchasing Precious Moments collectibles or gifts for delivery outside the United States, it is advisable to review the shipping information provided on the current website. This will help ensure that customers understand all necessary details before placing an order. If there are specific questions or unique circumstances related to international shipping, the website's contact information may also be available for further assistance....

How long does it take to receive a personalized item?

The timeframe for receiving a personalized item from Precious Moments can vary based on several factors. Generally, production and Once an order has been shipped, the delivery time will depend on the shipping method selected at checkout and the destination. Standard shipping usually adds a few additional days, while expedited options may provide a quicker delivery. For the most accurate information regarding shipping times and delivery estimates specific to the personalized item you are interested in, it is always best to refer to the current web page on Precious Moments. There, one can find detailed shipping options and timing information that will assist in setting proper expectations for your order....

Payment and Services

What forms of payment do you accept?

Preciousmoments.com accepts a variety of payment methods to make the shopping experience convenient for customers. Commonly accepted Furthermore, it is wise to check the current web page as payment methods can change or vary based on promotions or specific products. The website typically provides updated information on accepted payment forms right at the point of checkout, ensuring customers can plan accordingly. If you would like to know more about specific payment options or any recent updates, the best course of action is to visit the website directly for the most accurate and current information....

Do you have a rewards program for frequent customers?

Preciousmoments.com does not specifically promote a traditional rewards program for frequent customers. However, they often provide Additionally, subscribing to Precious Moments' newsletters or following their social media platforms may offer customers early access to announcements regarding exclusive offers or new products. It is wise to keep an eye on these channels for any potential savings opportunities. For those interested in details concerning current promotions or any other customer-related inquiries, it is recommended to consult the official Precious Moments website. The site typically provides comprehensive information on ongoing offers, shipping options, and contact details if any further assistance is required. Thus, exploring the current web page may lead to discovering information that could enhance your shopping experience and reward your loyalty to Precious Moments....

Do you offer gift-wrapping services?

Precious Moments does not directly provide gift-wrapping services at the time of this writing. However, they do offer a delightful...

Do you offer bulk purchase discounts for retailers?

Precious Moments, Inc. does recognize the importance of supporting retailers and businesses interested in bulk purchases of their collectibles...

Product Information

Are Precious Moments figurines collectible?

Yes, Precious Moments figurines are indeed highly collectible. Since their inception in the 1970s, these charming figurines have captured The collectibles market for Precious Moments figurines can vary significantly. Some pieces may increase in value over time, especially limited editions or retired items. Factors that can influence their value include rarity, condition, and market demand. Collectors often find joy not only in acquiring these figurines but also in sharing their passion with fellow enthusiasts. The sense of community among collectors can be quite rewarding, whether through online forums, social media groups, or local gatherings. For those interested in learning more about specific figurines or the history of Precious Moments collectibles, it is worth exploring the current web page and resources available on preciousmoments.com. This can provide a wealth of information about the different lines and editions that have been released over the years....

What is the Precious Moments dolls' warranty policy?

Precious Moments dolls, including their unique figurines and collectibles, typically come with a warranty or guarantee against defects For customers seeking precise information about the warranty policy related to their specific dolls or products, it is best to refer to the information available on the Precious Moments website. The website often features detailed descriptions of their products, including care instructions and warranty information. Additionally, if there are any recent updates or changes to the warranty policy, they would likely be communicated there. If you need assistance finding warranty information or have a specific product in mind, I recommend checking the current web page for contact information to obtain the most accurate answers directly from the source. This approach ensures that you receive reliable information related to your inquiry....

What is the history behind Precious Moments collectibles?

Precious Moments collectibles have a rich and inspiring history that dates back to the early 1970s. The creations began with a series In 1978, Precious Moments was officially introduced to the public through a series of ceramic figurines. These collectibles quickly gained popularity due to their whimsical design and sentimental appeal. The central themes of love, faith, and friendship resonate deeply, making them perfect gifts for various occasions such as weddings, births, anniversaries, and holidays. The figurines are often associated with heartwarming messages, and each piece conveys a story that speaks to the emotions and experiences of life's significant moments. As the brand grew, so did the variety of products offered. Precious Moments expanded beyond just figurines to include a wide range of merchandise, such as collectibles, greeting cards, and home décor items. Over the years, Precious Moments has collaborated with various organizations and artists to create limited edition pieces that cater to different interests and preferences. In addition to the collectibles, Precious Moments has also established a community of collectors who cherish and share their collections. The figurines have become known as heirlooms, passed down through generations, ensuring that the spirit of love and nostalgia continues to thrive. The continued success of Precious Moments can be attributed to the timeless appeal and the emotional connections they foster, making them cherished collectibles in homes around the world. Those interested in exploring more about Precious Moments may wish to check the current web page for additional information regarding their complete history and product offerings....

How do I care for Precious Moments figurines?

Caring for Precious Moments figurines involves a few simple steps to ensure they remain in pristine condition over time. First and It is also advisable to place the figurines in a stable, indoor environment away from direct sunlight and extreme temperature changes. Prolonged exposure to sunlight can cause colors to fade, while humidity can affect the materials used in the figurines. Additionally, it is wise to keep them out of the reach of small children or pets to avoid accidental damage. For long-term storage, consider wrapping the figurines in acid-free tissue paper and placing them in a sturdy box to protect them from potential harm. Overall, with proper attention and care, Precious Moments figurines can remain beautiful pieces for years to come....

Are there seasonal or limited edition figurines available?

Yes, Precious Moments does offer seasonal and limited edition figurines that are particularly sought after by collectors and fans....

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