The question we are asked most often is about how to talk to Old Navy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Old Navy has a price adjustment policy that allows customers to receive a refund for the difference if they purchase an item at full
For customers wishing to initiate a price adjustment, they must provide proof of purchase, such as a receipt, and be prepared to present it either in-store or when contacting online customer service. It is advisable to review the current web page for the most accurate information concerning any exceptions or updates to this policy. Furthermore, particular promotions or clearance items may be excluded from this offer. Always check directly with Old Navy for the latest details to ensure a smooth adjustment process....
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Can I return merchandise from Old Navy to Old Navy Outlet store>
No, merchandise purchased from Old Navy cannot be returned to an Old Navy Outlet store. Returns should be made to the store where the purchase was originally made or through the online return process for online orders.
Asked Sep 23, 2025 2:33 PM
Does old navy offer price adjustments?
Yes, Old Navy offers a one-time price adjustment within 14 days of your purchase if the item you bought is marked down. To get a price adjustment, you must show your original receipt. Please note that final sale items are not eligible for price adjustments.
Asked Jun 7, 2024 3:56 PM
Can I make a return after 30 days
Old Navy's return policy allows for returns or exchanges within 45 days of purchase. Items must be in original condition, unwashed and unworn. If you're returning by mail, the postmark date on your package will be considered the return date. If you're over the 45 day limit, we may still accept your return, but it may be subject to a late return fee, or you may receive a merchandise return voucher instead. Please keep in mind that the final decision on whether to accept late returns is at our discretion.
Asked Apr 9, 2024 3:35 PM
How much is starting wage at old navy?
Starting wages at Old Navy can vary depending on the location and the position. Generally, entry-level associates may start at minimum wage or slightly higher. The exact rate can fluctuate based on local labor laws and the cost of living in a particular area. Also, keep in mind that Old Navy does periodically review and adjust wages as necessary.
Asked Apr 5, 2024 5:05 PM
I'd like to exchange items from my order
You can absolutely make an exchange on your Old Navy items! If an item doesn't fit, it can be exchanged for the same item in a different size or color. If you’ve received a defective or incorrect item, you can exchange it for a different product altogether. You can perform this exchange in any Old Navy retail store, or by mail. For a mail exchange, return the item using the return label included with your package, and place a new order for the correct item. Please note that online exclusives must be returned by mail, though. No receipt is required for returns or exchanges with a valid form of identification.
Old Navy has a customer-friendly return policy designed to accommodate a range of shopping experiences. Generally, Old Navy allows
Customers can return items in their original condition, meaning they should be unworn, unwashed, and have all original tags attached. If items were purchased on sale or clearance, they are also eligible for return, yet it is important to check if there are any special terms associated with these sales.
For items purchased online, customers can return them to any Old Navy location or choose to mail them back. If returning online purchases in person, customers should bring along the packing slip or confirmation email to make the process smoother.
It is also important to know that certain items, such as final sale items, may not be eligible for returns. To learn about the latest updates or specific conditions that may apply, it is always a good idea to refer to the Old Navy website where the current return policy is outlined in detail. This approach ensures that customers have the most accurate information available regarding their returns....
Old Navy has specific policies regarding exchanges and returns. It is typically possible to exchange an item without a receipt; however,
It is important to note that items must be in their original condition, with tags still attached, and must fall within the allowed return window, which is often forty-five days from the purchase date. In some instances, verification of the purchase may be possible through their system if the transaction was made with a credit or debit card.
For the most accurate and up-to-date information regarding exchanges without a receipt, it is recommended to check the official Old Navy website. This will provide details on their current policies and procedures, allowing for a smooth exchange experience....
The shipping time for an Old Navy order typically depends on a few factors including the shipping method chosen at checkout, the destination
It is important to note that delivery times may vary during peak shopping seasons, such as holidays, when shipping may take longer due to increased demand. Additionally, if the order includes items that are on backorder, this may also affect the delivery timeframe.
For the most accurate and up-to-date information regarding shipping options, costs, and estimated delivery times, customers are encouraged to visit the Old Navy website, where they can find detailed shipping policies and timeframes....
To cancel an order placed online at Old Navy, customers generally have the ability to make changes or cancel their orders within a
If the order cannot be canceled because it has already entered the shipping process, customers may still have the option to return the item once it arrives, adhering to Old Navy's return policy. This policy generally allows for returns within a specified period after purchase, provided that items are in their original condition with tags still attached.
For the most accurate and up-to-date information regarding order cancellations and any specific inquiries, it is advisable to check the current Old Navy website for detailed instructions and guidelines....
Old Navy accepts a variety of payment methods to accommodate its customers. Generally, customers can use major credit cards such as
Furthermore, customers should keep in mind that payment methods may vary by location and may change over time, so it is always wise to check the specific details on the current Old Navy website for the most accurate information regarding accepted payment methods....
Old Navy frequently runs sales and promotions, providing customers with various opportunities to save on a wide selection of clothing
It is advisable to visit the official Old Navy website where you can find up-to-date information about ongoing sales, exclusive online offers, and clearance events. The website typically provides details on current promotions, including percentage discounts, promotions for members of their loyalty program, and other special offers. Checking the website regularly will allow customers to take full advantage of the available savings and to plan their shopping trips accordingly....
Old Navy typically offers a price adjustment policy for items that have been purchased within a certain time frame. This allows customers
To process a price adjustment, customers may need to provide their original receipt or proof of purchase. It is advisable to check the specific details on the Old Navy website or in-store, as the price adjustment policy can change. For the most accurate and up-to-date information on price adjustments, it is best to refer to the current web page that outlines all relevant policies and procedures....
Old Navy has a price adjustment policy that allows customers to receive a refund for the difference if they purchase an item at full
For customers wishing to initiate a price adjustment, they must provide proof of purchase, such as a receipt, and be prepared to present it either in-store or when contacting online customer service. It is advisable to review the current web page for the most accurate information concerning any exceptions or updates to this policy. Furthermore, particular promotions or clearance items may be excluded from this offer. Always check directly with Old Navy for the latest details to ensure a smooth adjustment process....
Old Navy offers a comprehensive size guide to help customers find their perfect fit. The size guide typically includes measurements
Customers can typically find this size guide on the Old Navy website by navigating to the specific product page where they can view sizing details. This guide is a valuable resource for ensuring a good fit, ultimately enhancing the shopping experience. For the most accurate information, it is advisable to check the current size guide available on the Old Navy web page....
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