How do I cancel an order I placed online at Old Navy?

Asked 5 months ago
To cancel an order placed online at Old Navy, customers generally have the ability to make changes or cancel their orders within a specific time frame after the order is confirmed. It is important to act quickly, as orders may begin processing shortly after they are placed. Typically, customers can find the option to cancel their order by visiting the Old Navy website, navigating to the order status section, and entering the required order information. If the order has not been processed for shipping, there should be an option to cancel it directly. If the order cannot be canceled because it has already entered the shipping process, customers may still have the option to return the item once it arrives, adhering to Old Navy's return policy. This policy generally allows for returns within a specified period after purchase, provided that items are in their original condition with tags still attached. For the most accurate and up-to-date information regarding order cancellations and any specific inquiries, it is advisable to check the current Old Navy website for detailed instructions and guidelines.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 2, 2025

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