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New York Times Customer FAQ

Top Answers & How-to Guides

What is New York Times's Phone Number?

The question we are asked most often is about how to talk to New York Times customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Place a Vacation Hold on My New York Times Account?

This article describes how to place a vacation hold on your New York Times paper delivery. A set of instructions for placing the hold...

How do I manage my newsletter subscriptions?

Managing newsletter subscriptions for New York Times can be done through the account settings on the website. First, a user should It is also important for users to check their email preferences to ensure that they are receiving newsletters that are relevant to their interests. If any specific issues arise, the current web page may have further guidance or options for contacting support, if needed....
Ask any question you have about New York Times customer service, get an answer now.

Recent New York Times Customer Questions

Cancel one of two subscriptions

Sure, to cancel one of your two New York Times subscriptions, log into your account online, and find the "Subscriptions" page. Then you will need to navigate to the particular subscription you wish to cancel and click on the "Cancel Subscription" option. Follow any instructions or prompts that follow. Please remember, each subscription is independent and therefore, cancelling one does not affect the status of any other subscriptions you have with the New York Times. Make sure to select the correct one to cancel if you have specific preferences.
Asked May 3, 2024 6:47 PM

I have to change to another credit card my monthly payment of my digital subscription

To change your credit card information for your digital subscription to the New York Times, you should log into your account on the New York Times website. Once logged in, go to your profile and find the option for 'Billing Information' or 'Payment Methods'. You can enter your new credit card details here and save the changes. Please ensure the information is correct to avoid any issues with your future payments. The updated credit card will be billed for your next monthly payment after the change is made.
Asked Mar 12, 2024 11:55 AM

Help me with my New York Times customer service issue

Subscription Management

How Do I Change My Delivery Address on My New York Times Subscription?

The NYT is the 3rd most commonly circulated newspaper in the United States. Daily and Sunday editions of the NYT are printed in 27...

How Do I Place a Vacation Hold on My New York Times Account?

This article describes how to place a vacation hold on your New York Times paper delivery. A set of instructions for placing the hold...

Can I change my subscription plan?

Yes, customers can change their subscription plan for The New York Times. Typically, this can be done through the account settings...

How do I cancel my New York Times subscription?

To cancel a New York Times subscription, a subscriber may follow a few straightforward steps. First, one should log in to the New York In addition, it is worthwhile to check the billing information and any terms related to cancellations, as there might be specific policies in place depending on the subscription type. If further assistance is needed, the customer can look on the website for the appropriate contact information. This process ensures that cancellations are handled efficiently and in accordance with the New York Times policies....

How do I gift a subscription to someone else?

Gifting a subscription to the New York Times is a thoughtful gesture that allows someone to enjoy quality journalism and engaging content. Once you have selected your desired plan, you will need to provide the recipient's information, including their email address or mailing address, depending on the type of subscription you are choosing. After completing the payment process, the recipient will often receive an email notification or physical card informing them of the gift. For the most accurate and up-to-date information, it is advisable to check the current offerings and instructions directly on the New York Times website to ensure a smooth gifting process....

How can I pause my subscription for a period of time?

To pause a subscription for a period of time with New York Times, users typically need to visit the account settings section on their...

Delivery and Access Issues

How do I report a delivery issue?

To report a delivery issue with New York Times, a subscriber may follow a straightforward process. First, it is advisable to visit...

Can I access digital content without a subscription?

The New York Times typically allows some access to digital content without a subscription, but this access is limited. Visitors to...

What should I do if I experience issues with the digital app?

If you experience issues with the digital app of The New York Times, there are several steps you can take to resolve the situation....

Can I access New York Times content through libraries or educational institutions?

Yes, many libraries and educational institutions provide access to New York Times content through their subscriptions. This is a valuable Typically, libraries set up access either through physical locations or online portals. Users might need a library card or institutional credentials. It is advisable to check with your local library or educational institution's resources to see if they offer this service and to learn about the specific access procedures. You may also find relevant information on the New York Times website regarding partnerships with libraries and schools....

Account Support

How do I manage my newsletter subscriptions?

Managing newsletter subscriptions for New York Times can be done through the account settings on the website. First, a user should It is also important for users to check their email preferences to ensure that they are receiving newsletters that are relevant to their interests. If any specific issues arise, the current web page may have further guidance or options for contacting support, if needed....

Can I share my New York Times subscription with others?

The New York Times typically allows subscribers to share their subscription benefits to a certain extent. For standard individual subscriptions, Furthermore, for those with family plans, there are options specifically designed to accommodate multiple users and allow sharing among family members. To gain a complete understanding of sharing options, it is advisable to consult the specific subscription details provided on their website. It may also be helpful to visit the current web page for any rules or changes regarding subscription sharing....

What should I do if I forget my account password?

If a user forgets their account password for New York Times, they can initiate the password recovery process on the login page. Typically, Users should choose a strong password that is unique to their account when creating a new one. If further assistance is needed, information about contacting customer support can often be found on the current web page under the help or support sections. Always be cautious of phishing attempts and ensure that the link for password recovery is legitimate....

What are the terms of service for using New York Times content?

The terms of service for using New York Times content outline the guidelines that users must adhere to when accessing and utilizing Additionally, the terms of service often specify the rights and responsibilities of users and the New York Times, including provisions related to intellectual property, user-generated content, and limitations of liability. It is important that users familiarize themselves with these terms to ensure compliance while using the publication's resources. For the most current and comprehensive details on the terms of service, it is advisable to visit the official New York Times website, where the terms may be readily accessible and kept up to date....

Content and Features

What are the different subscription options available?

New York Times offers a variety of subscription options to cater to different preferences and needs. The primary plans include a Basic...

Are there any additional costs for special sections like Cooking or Games?

The New York Times typically offers special sections such as Cooking or Games as part of its subscription packages. Generally, subscribers...

Can I access past articles from the New York Times?

Yes, it is possible to access past articles from the New York Times. The New York Times offers a comprehensive archive that includes In addition to their website, the New York Times provides access to certain articles through various library databases, which can be useful for those who may not have a personal subscription. For more detailed options on accessing past articles, individuals can explore the relevant sections of the New York Times website, where they can find information about subscription plans and archive access....

Can I access the New York Times content through mobile apps?

Yes, the New York Times offers access to its content through mobile applications available for both iOS and Android devices. Subscribers...

What digital features are included with my subscription?

With a New York Times subscription, you receive access to a range of digital features that enhance the reading experience. Subscribers Additionally, subscribers often enjoy access to interactive graphics, podcasts, and video content that provide deeper insights into news stories. The New York Times also offers curated newsletters and alerts that deliver content directly to subscribers' inboxes based on their interests. Furthermore, some subscriptions include access to cooking recipes, crosswords, and various other special features. For the most accurate and detailed source of information regarding the specific digital features included with a subscription, it is advisable to check the current web page of The New York Times, as offerings may change or vary....

Are there discounts for students or educators for subscriptions?

The New York Times does offer discounts for students and educators on certain subscription plans. Typically, students and educators...
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