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Moneygram Customer FAQ

Top Answers & How-to Guides

What is Moneygram's Phone Number?

The question we are asked most often is about how to talk to Moneygram customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Moneygram Password?

This short article will assist you if you have forgotten the password to your Moneygram. Simply follow the steps provided and you'll...

What documents do I need to provide in order to send or receive money through Moneygram?

When sending or receiving money through Moneygram, it is important to be prepared with the necessary documents to ensure a smooth transaction. If the transaction is being conducted online, the sender may also be required to set up an account. In such cases, they might need to supply additional information like their social security number or taxpayer identification number, depending on the regulations that apply based on the sender's location. For receiving money, the recipient typically needs to present a valid government-issued photo identification as well, along with the transaction number provided by the sender. The recipient should also ensure they have all relevant details, such as the amount being received and potentially the sender's information, to facilitate the transaction. It is wise to check the specific requirements based on both the sending and receiving locations, as they can vary. For the most current and detailed information regarding what documents are necessary, it is best to look on the Moneygram website. They provide guidance based on local regulations and requirements. Keeping in mind that these requirements can change, it is always a good idea to verify the latest information before heading to a Moneygram location or attempting to send money online....
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Recent Moneygram Customer Questions

I sent money from France to Benin and the person did not take the money can I recover the money back I sent it since January

To recover money sent via MoneyGram that has not been picked up, you will need to initiate a refund request. Generally, if the recipient has not collected the funds within a certain time frame, you may be eligible for a refund. Please check the specific policies related to unclaimed transfers on this page to understand the process and requirements for requesting a refund.
Asked Nov 16, 2025 10:43 AM

need to request a refund of a moneygram transfer that did not get received by the receipient.

To request a refund for a MoneyGram transfer that the recipient did not receive, you will need to complete a refund request form. This can generally be done at the location where you initiated the transfer or through the MoneyGram website if you used an online service. Make sure to have your transaction reference number and any other required details handy to expedite the process.
Asked Nov 4, 2025 8:27 PM

Is there a limit on how much money you can send

Yes, there are limits on how much you can send with MoneyGram. These limits can vary based on the receiving country, the payment method you choose, and whether you are sending online or from a physical location. Specific limits can depend on local regulations and policies. For the most accurate information on sending limits, refer to MoneyGram's guidelines available on this page.
Asked Jul 16, 2025 12:55 PM

My transaction is showing This transaction was completed in-store and certain functionality is unavailable online.

This message indicates that your transaction was initiated in a physical Moneygram location. Certain actions or functionalities, such as tracking or modifying the transaction, may not be accessible online because they were completed in-store. If you need assistance with your transaction, consider visiting the location where it was completed or referring to the resources available on this page for more guidance.
Asked Feb 3, 2025 11:39 PM

I have been sent money to my wallet but hasn't arrived since yesterday

If the money sent to your wallet hasn’t arrived since yesterday, it may be due to processing delays or an issue with the transaction. It’s important to double-check the transaction details and the status update from Moneygram. Confirm that the recipient details are accurate and ensure there are no issues with the receiving wallet service.
Asked Jul 2, 2024 8:51 AM

Help me with my Moneygram customer service issue

Account Management

How Do I Reset My Moneygram Password?

This short article will assist you if you have forgotten the password to your Moneygram. Simply follow the steps provided and you'll...
Read more

What documents do I need to provide in order to send or receive money through Moneygram?

When sending or receiving money through Moneygram, it is important to be prepared with the necessary documents to ensure a smooth transaction. If the transaction is being conducted online, the sender may also be required to set up an account. In such cases, they might need to supply additional information like their social security number or taxpayer identification number, depending on the regulations that apply based on the sender's location. For receiving money, the recipient typically needs to present a valid government-issued photo identification as well, along with the transaction number provided by the sender. The recipient should also ensure they have all relevant details, such as the amount being received and potentially the sender's information, to facilitate the transaction. It is wise to check the specific requirements based on both the sending and receiving locations, as they can vary. For the most current and detailed information regarding what documents are necessary, it is best to look on the Moneygram website. They provide guidance based on local regulations and requirements. Keeping in mind that these requirements can change, it is always a good idea to verify the latest information before heading to a Moneygram location or attempting to send money online....
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Transfer Tracking

How Do You Track a Transfer with Moneygram?

To track a MoneyGram transfer, visit the official website and click “Track a Transfer.” Enter the reference number and sender’s last...
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How long does it take for a Moneygram transfer to be completed?

The duration for a Moneygram transfer to be completed can vary depending on several factors, including the type of transfer selected, Moreover, if the sender opts for bank account transfers or uses credit or debit cards, the completion time may be different. It is important to note that various banking hours, holidays, and weekends may also impact the timing of when the funds become available. Those interested in real-time tracking of their transfers may want to utilize the tracking features provided on the Moneygram website, which can offer more specific information once the transaction is initiated. For exact details related to specific transfers, individuals are encouraged to check the current Moneygram web page where more information is readily available....
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Can I cancel a Moneygram transfer?

Yes, it is possible to cancel a MoneyGram transfer, but certain conditions must be met in order for the cancellation to be successful. To initiate a cancellation, the sender typically needs to have the reference number of the transaction. It is important to act quickly, as there are time limits on when a transfer can be canceled. The sender may be required to provide some personal identification information to verify their identity during the cancellation process. If the funds are still available for cancellation, the sender might be able to receive a full refund of the amount transferred, minus any applicable fees. For specific details regarding the process and requirements for canceling a transfer, it is advisable to visit the current MoneyGram website, where more information and guidance can be found. There, users can also look up contact information if they require further assistance....
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What if I enter incorrect recipient details for a Moneygram transfer?

If incorrect recipient details are entered for a Moneygram transfer, it can lead to complications in delivering the funds. Moneygram To rectify this situation, one would have to act promptly. Generally, Moneygram allows for modifications or cancellations of transfers within a specific time frame, depending on the transaction status. It is advisable to check the current Moneygram website for detailed instructions regarding amendments or cancellations. Additionally, once the transfer has been initiated, it is crucial to ensure that the recipient's details match their identification documents to avoid any issues during pickup. Always double-checking the recipient's information before completing the transaction can help prevent these kinds of issues and ensure a smooth transfer process....
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Can I change the recipient's information after I have sent a Moneygram transfer?

Once a MoneyGram transfer has been completed, changing the recipient's information can be quite challenging. Generally, MoneyGram does In many cases, recipients must present identification that matches the details provided during the transaction. If the information does not align, there may be complications in receiving the funds. It is crucial to verify all recipient information before completing a transfer to avoid potential issues. For clients who have mistakenly entered incorrect information, it might be possible to cancel the transaction within a certain timeframe. However, this is contingent upon the specific policies in place and the status of the transfer. One option would be to initiate a refund and then create a new transaction with the correct details. If you would like specific guidance on this matter or need more information about the processes involved, checking the FAQ or help section on the MoneyGram website might provide further clarity. This section is regularly updated and can supply the most accurate and relevant information regarding transactions and any actions that can be taken post-transfer....
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Troubleshooting Payments

What Do I Do If I'm Having Trouble Receiving a Payment on Moneygram?

MoneyGram offers quick global money transfers, but issues can arise. Confirm the MTCN and check your name, ID, and pickup location....
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What Do I Do If I'm Having Trouble Sending a Payment on Moneygram?

Sending a payment on MoneyGram is easy and fast. Your payment should be completed with no trouble but if you do have trouble follow...
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Is it possible to request a refund for a Moneygram transfer?

Yes, it is indeed possible to request a refund for a MoneyGram transfer, but the process and eligibility depend on certain factors. For those who are eligible to request a refund, it usually involves filling out a refund request form, which can often be found on the MoneyGram website. The sender may need to provide details such as the transaction ID, the amount sent, and personal identification information to process the refund. Typically, the refund process may take several business days to complete, and it can depend on various factors, including the payment method used for the original transfer. Customers should check the specific terms and conditions associated with their transfer, as policies may vary by location and payment method. Furthermore, it may be beneficial to review the MoneyGram website for detailed instructions and any necessary forms. This ensures that all requests are properly submitted and processed. It is advisable to have all relevant information on hand when initiating the refund request to streamline the process....
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International Transfers

What countries can I send money to using Moneygram?

MoneyGram is known for its extensive international presence, allowing customers to send money to numerous countries worldwide. While To find the most accurate and up-to-date information regarding the countries you can send money to, it is advisable to visit the MoneyGram website. There, you can explore the latest offerings and services specific to the regions you are interested in sending money to. Additionally, you can utilize their interactive tools to check transfer options based on your needs....
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What currencies can I send and receive through Moneygram?

MoneyGram supports a wide range of currencies for both sending and receiving funds, making it convenient for customers globally. The...
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Are there any other services offered by Moneygram besides money transfer?

MoneyGram offers a variety of services beyond just money transfer. One notable service is bill payment, which allows customers to pay Additionally, MoneyGram provides money orders, which serve as a secure alternative to personal checks. Money orders can be used for payments where cash is preferred or where personal checks are not accepted. Customers can purchase money orders at various locations and use them to transact securely. Furthermore, MoneyGram has expanded its services to include mobile wallet transfers, allowing users to send money directly to mobile wallets in select countries. This innovation enhances the convenience of transferring funds, particularly for recipients who rely on mobile technology. Lastly, certain locations may offer additional services such as check cashing or foreign exchange, depending on the region. For the most up-to-date information on available services, it is advisable to check the MoneyGram website or visit a local MoneyGram location....
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Transfer Fees and Limits

What are the fees associated with sending money through Moneygram?

The fees associated with sending money through Moneygram can vary based on several factors, including the amount being sent, the destination Moneygram often provides a fee estimator on their website, which can give potential senders a clearer idea of what fees they might expect for specific transactions. By entering the details of the transfer, such as the amount and destination, individuals can see an approximate fee before finalizing the transaction. It is important to note that, depending on the method chosen, there may also be additional costs for services like expedited transfers or currency conversion. For the most accurate and detailed information regarding fees for a particular transaction, it is always best to refer to the Moneygram website or their app. There, potential senders can explore all available options and get the latest fee structure for their specific needs....
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Is there a limit to how much money I can send or receive through Moneygram?

Yes, there are limits to how much money an individual can send or receive through Moneygram. These limits can vary based on several...
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