Metro by T-Mobile Customer FAQ

Metro by T-Mobile does not typically provide phone repair services through local stores. Customers looking for repairs should consider contacting the manufacturer or your local third-party repair services.

To unlock your phone purchased from Metro by T-Mobile, your device must meet specific eligibility requirements, such as being paid off and not reported lost or stolen. If your phone meets these criteria, you can request an unlock through Metro’s unlocking process. Make sure to gather any necessary information, such as your account details and phone IMEI number. The unlocking process may take some time, so it's important to follow the instructions provided by Metro.

To get a new phone under warranty, you will need to visit a Metro by T-Mobile store or log in to your account if there’s an option for warranty replacement online. Bring your original purchase receipt and the phone that is not working. The store representative will assist you with the process to determine if your phone is eligible for a replacement.

To pay your bill, you can use the Metro PCS app or visit the Metro by T-Mobile website. You will need to enter your phone number and follow the prompts to complete your payment.

The 3-day grace period to pay your Metro PCS bill is automatically applied to customers who are on a monthly payment plan. If your payment is not received by the due date, your account will remain active for an additional three days to give you time to make the payment without losing service. Just ensure your balance is settled within that timeframe to avoid any late fees or service interruptions.