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Kickstarter Customer FAQ

Top Answers & How-to Guides

How do I Contact Kickstarter Customer Service?

The question we are asked most often is about how to talk to Kickstarter customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Kickstarter Password?

It is essential to change your Kickstarter account password regularly. This helps ensure the security of your account and prevents...

How do I cancel my pledge on a Kickstarter project?

To cancel a pledge on a Kickstarter project, the individual should start by navigating to the Kickstarter website and logging into...
Ask any question you have about Kickstarter customer service, get an answer now.

Recent Kickstarter Customer Questions

I need a way to talk to someone through Kickstarter because they will not except my pledge payment. It keeps declining my card and there’s nothing wrong with my card.

There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that link to reach out for assistance with your pledge payment issue.
Asked Oct 28, 2024 2:57 AM

I’m trying to make a pledge on Kickstarter for the DP 200 yeswelder And it keeps declining my card and I don’t understand because there’s a balance of 500 on my card and I’m only trying to post for 429 to my card

If your card is being declined on Kickstarter even though you have sufficient funds, it may be due to various reasons such as your card issuer blocking the transaction, issues with the card details entered, or restrictions on international transactions. We recommend checking that your card number, expiration date, and CVV are correctly entered. Additionally, contacting your bank or card issuer may help determine if there are any blocks or issues on their end preventing the transaction.
Asked Oct 28, 2024 2:44 AM

I completed support for Tophouse Vinyl but did not receive confirmation. How do I follow up to be sure support pledged was confirmed?

To ensure your support was confirmed, log onto your Kickstarter account and navigate to your profile. From there, click on the "Backed Projects" section. Here, you will find a list of projects you've funded. The Tophouse Vinyl project should be on this list if your pledge was successful. If you do not see it, it's possible that your pledge was not processed. In this situation, we recommend trying the pledging process again. Even after a successful pledge, the email confirmation might have been missed or possibly ended up in your spam folder, so it could be a good idea to also check there.
Asked Apr 11, 2024 2:50 PM

How can I do a live chat with someone at Kickstarter?

Kickstarter does not offer a live chat feature for customer support. If you have a question or issue, the best way to contact them is by submitting a request through the Kickstarter support center, which can be accessed through their website. They usually respond to queries within 24 hours. You can also explore Kickstarter’s FAQ page for common questions and help topics. You should get a comprehensive response tailored to your specific problem or concern.
Asked Mar 1, 2024 4:34 PM

Help me with my Kickstarter customer service issue

Account Management

How Do I Reset My Kickstarter Password?

It is essential to change your Kickstarter account password regularly. This helps ensure the security of your account and prevents...

How do I cancel my pledge on a Kickstarter project?

To cancel a pledge on a Kickstarter project, the individual should start by navigating to the Kickstarter website and logging into...

Funding and Projects

What types of projects can I fund on Kickstarter?

Kickstarter offers a diverse range of projects that individuals can fund. The platform is designed to support creative endeavors across Artists, inventors, and entrepreneurs often use Kickstarter to gather funds for projects that might not find financial support through traditional means. For example, filmmakers may seek funding for an independent film, game developers might launch an exciting new video game, and fashion designers may look to create a new line of clothing. Backers who choose to support these projects usually receive rewards that may include product samples, exclusive merchandise, or even experiences related to the project. It is always a good idea for backers to review each project’s details, funding goals, and timelines before contributing to ensure alignment with their interests. To explore current projects, individuals are encouraged to visit the Kickstarter website and browse through the available categories....

What happens if a Kickstarter project doesn't reach its funding goal?

If a Kickstarter project does not reach its funding goal by the end of the campaign, the project is considered unsuccessful. In this Backers can feel reassured that they will not be charged for projects that do not reach their funding targets. Moreover, it is a good practice for project creators to communicate with their backers throughout the campaign, updating them about progress and any challenges faced. For creators, if a project fails to meet its goal, it may still provide valuable insights into what worked and what did not, which can be useful for future efforts. Those interested can explore the current webpage for more detailed information related to project funding and strategies for success....

Can I back a Kickstarter project from outside the United States?

Yes, individuals from outside the United States can certainly back Kickstarter projects. Kickstarter operates globally, allowing backers...

Are there any restrictions on who can create a project on Kickstarter?

Yes, there are specific restrictions regarding who can create a project on the Kickstarter platform. Firstly, only individuals who Additionally, projects must be based in a country where Kickstarter operates, which includes several regions around the world. This geographical limitation means that individuals from countries where Kickstarter is not present will not be able to create projects. Another important restriction is that the project must meet certain guidelines. It should be a creative endeavor, such as a film, music album, art installation, technology innovation, or similar venture that is intended for public sharing. The platform has specific rules against projects that promote illegal activities, hate speech, or any form of harm. It is advisable for potential creators to thoroughly read Kickstarter's guidelines, which can usually be found on their website, to ensure compliance with all terms before launching a project....

What happens if a creator doesn't deliver the promised rewards?

When a creator on the Kickstarter platform does not deliver the promised rewards, it can lead to a series of consequences and reactions Backers have limited recourse on the Kickstarter platform itself, as Kickstarter does not guarantee the fulfillment of rewards. However, there are avenues for backers to express their concerns. They can seek updates from the creator about any obstacles or issues that may be preventing the delivery of rewards. In some cases, creators may offer partial refunds or alternate rewards if they are unable to deliver what was initially promised. It is also essential for backers to stay informed about the progress of the campaign through updates provided by the creator, as transparency can often alleviate concerns regarding unfulfilled rewards. While Kickstarter encourages communication and accountability, it is ultimately up to the creator to take responsible actions to ensure they meet their commitments. For additional guidance, backers may want to check the Kickstarter website for resources related to this issue....

Kickstarter Functionality

How does Kickstarter work?

Kickstarter is a platform designed to help creators bring their projects to life through crowdfunding. It operates on the principle Once a campaign is live, it typically lasts for a set period, often around thirty days. During this time, backers can browse various projects and choose to support those that resonate with them. If the campaign reaches its funding goal by the end of the duration, the pledged funds are collected and sent to the creator. If the campaign does not meet its goal, no funds are collected from backers, and the creator does not receive any financial support. After successfully funding a project, the creator is responsible for delivering the promised rewards while also working to bring their vision to life. This aspect of accountability is essential to maintain trust within the Kickstarter community. It is important for both creators and backers to understand that Kickstarter is not a store or a pre-order system but rather a platform for supporting creative endeavors and innovations. For any specific questions regarding the operations of Kickstarter, including any updates or changes, it would be advisable to visit the current web page for information, including contact details and FAQs....

What is the Kickstarter referral program?

The Kickstarter referral program is designed to incentivize individuals to share projects they believe in with others. This program The intention of the referral program is to foster a sense of community and encourage sharing within the Kickstarter platform. It allows users to support creators while also benefiting from the outreach efforts they engage in. The specifics of the referral program can vary depending on the projects involved, so individuals are encouraged to check the relevant project pages for updated details. For those seeking more information on how to participate in the referral program or the rewards associated with it, it is advisable to explore the current web page on Kickstarter to find the most accurate and up-to-date information....

Can I fund a project anonymously on Kickstarter?

When it comes to funding projects on Kickstarter, the platform does not support anonymous funding. Each backer must create an account...

What are the fees associated with Kickstarter?

Kickstarter has specific fees that project creators should be aware of when planning a crowdfunding campaign. Currently, the platform It is important for creators to take these fees into account when setting their funding goals, as the amounts deducted will affect the total funds available after successful completion of the campaign. For creators, understanding these costs can help ensure they have enough funding to successfully deliver their projects. For the most accurate and up-to-date information regarding fees, it is advisable to visit the Kickstarter website directly, where creators can find detailed explanations and resources related to fee structures....

What are the different types of rewards I can receive for backing a project?

When an individual backs a project on the Kickstarter platform, they can often anticipate a variety of rewards depending on the funding Many creators offer tiered rewards, where higher contribution amounts provide backers with increasingly valuable perks. This often includes personalized items, unique experiences, or even the opportunity to have their name featured in the project credits. In some cases, backers might receive access to exclusive updates or behind-the-scenes content related to the project. It is essential for potential backers to read through the project page thoroughly to understand the specific rewards being offered, as well as the associated timelines for delivery. Different projects may have different levels of logistics involved, so it is advisable for backers to manage their expectations. For more detailed information about individual projects and their specific rewards, it may be beneficial to visit the project’s page directly....

How can I promote my Kickstarter project to reach more backers?

Promoting a Kickstarter project effectively is essential for reaching a wider audience and attracting more backers. There are several First, utilizing social media platforms is crucial. Sharing updates, behind-the-scenes content, and engaging stories related to the project can spark interest. Creators should actively use platforms such as Instagram, Facebook, Twitter, and LinkedIn to connect with potential backers. It is beneficial to create a dedicated page or group that focuses specifically on the project. Second, building an email list prior to launching the campaign can greatly increase support. This list can consist of friends, family, and individuals who have shown interest in similar projects. Regularly updating subscribers with campaign progress and exclusive previews can help maintain momentum. Third, reach out to relevant communities and forums where the target audience congregates. Participating in discussions and sharing insights about the project can attract organic interest. Furthermore, collaborating with influencers or bloggers who resonate with the project’s theme can expand its reach. Creators should consider sending them samples or offering exclusive access to their campaign in exchange for coverage. Finally, crafting a compelling story and visually appealing presentation of the project is vital. A well-made video and professional images can significantly impact how potential backers view the project. Clear communication about goals, rewards, and timelines can build trust and encourage pledges. Overall, combining these strategies can help a creator maximize their project's visibility, engage effectively with backers, and ultimately reach funding goals. For specific tips or resources, checking the information available on the current Kickstarter page may also be beneficial....
We look to the Kickstarter issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kickstarter issues reported to GetHuman
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