What happens if a creator doesn't deliver the promised rewards?
When a creator on the Kickstarter platform does not deliver the promised rewards, it can lead to a series of consequences and reactions from backers and the community. Fundamentally, creators are legally obligated to fulfill their promises made during the campaign. If they fail to do so without a valid reason or without communication, it can result in a loss of trust with their backers. These backers may feel disappointed and misled, which can detrimentally affect the creator's reputation and future projects.
Backers have limited recourse on the Kickstarter platform itself, as Kickstarter does not guarantee the fulfillment of rewards. However, there are avenues for backers to express their concerns. They can seek updates from the creator about any obstacles or issues that may be preventing the delivery of rewards. In some cases, creators may offer partial refunds or alternate rewards if they are unable to deliver what was initially promised.
It is also essential for backers to stay informed about the progress of the campaign through updates provided by the creator, as transparency can often alleviate concerns regarding unfulfilled rewards. While Kickstarter encourages communication and accountability, it is ultimately up to the creator to take responsible actions to ensure they meet their commitments. For additional guidance, backers may want to check the Kickstarter website for resources related to this issue.

Answered Jul 14, 2025
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to contact Kickstarter?
If you need to talk to Kickstarter customer service, now that you have the answers
that you needed, click the button below.
Contact Kickstarter