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JustFab Customer FAQ

Top Answers & How-to Guides

What is JustFab's Phone Number?

The question we are asked most often is about how to talk to JustFab customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there seasonal sales or discounts?

JustFab often offers seasonal sales and discounts throughout the year. These promotions can vary in duration and percentage off, helping It is common for JustFab to also feature flash sales or limited-time offers on specific items or collections, giving members an exciting opportunity to snag a great deal. To stay updated on current promotions, discounts, and sales events, it is recommended that customers regularly check the official JustFab website. This will ensure that they do not miss out on any exciting offers and can take full advantage of savings while shopping for fashionable styles....
Ask any question you have about JustFab customer service, get an answer now.

Recent JustFab Customer Questions

Can I cancel my JustFab VIP membership?

Yes, you can cancel your JustFab VIP membership at any time. Simply follow the cancellation process through your account settings. Keep in mind that if you cancel, you may lose access to the benefits of being a VIP member.
Asked Nov 2, 2025 12:05 PM

Help me with my JustFab customer service issue

Refunds and Returns

How Do I Get a Refund from Justfab?

JustFab sells quality items mostly clothing and shoes. The fashion items are a hit. You can get a refund from JustFab by following...

What is JustFab's return policy?

JustFab is known for its customer-friendly return policy, which aims to provide a positive shopping experience. Generally, JustFab When returning items, customers are encouraged to use the return label provided in their order shipment. This label streamlines the return process and helps ensure that items are properly tracked and processed. It is important for customers to retain proof of return shipping, as this can serve as confirmation for the return. Once the returned item is received and processed by JustFab, the company issues a refund or store credit, depending on the preference indicated during the return process. Refunds to the original payment method usually take a few business days to appear, while store credit can be available more quickly. JustFab does not charge a restocking fee for returns, which is a benefit that many customers appreciate. It is advisable for customers to refer to the official JustFab website for the most current information regarding returns, as policies can occasionally change or be updated to enhance customer satisfaction. Overall, JustFab strives to provide a return experience that aligns with their commitment to customer service....

How long does it take to receive a refund from JustFab?

The time it takes to receive a refund from JustFab can vary based on several factors. Generally, once a return is processed and the...

Can I return an item if I have worn it?

JustFab has a specific return policy that generally allows customers to return items within a certain time frame of receiving them, It is important to review the return policy located on the JustFab website, as this will provide the most accurate and current information regarding returns, including conditions for returns on worn items. There may be certain exceptions or guidelines that apply to specific types of products, such as clearance items or personalized products. If a customer feels uncertain about their specific case, exploring the detailed return policy on the JustFab website can offer clarification. This ensures that customers are fully informed of their options leading to a satisfactory resolution for their return inquiries....

What is the process for exchanging a product?

The process for exchanging a product with JustFab generally involves a few straightforward steps. First, customers should visit the Once the item has been confirmed for exchange, the customer can proceed to initiate the exchange process through their account. This may include selecting the new size or style they prefer. Customers might need to print out a return shipping label, which is generally provided through the website. If the item was received damaged or defective, there may be different instructions to follow. After packaging the item securely and including any necessary paperwork, the customer should send the package back to JustFab for processing. Once JustFab receives the returned item, they will issue a credit towards the new item or a new shipment, depending on the specifics of the exchange. For detailed information about any applicable fees or timelines, it is advisable to refer to the current exchange policy on the JustFab website....

Membership and Payment

What payment methods does JustFab accept?

JustFab accepts a variety of payment methods to cater to a wide range of customers. Customers can typically use major credit cards...

Can I cancel my JustFab VIP membership?

Yes, it is possible to cancel a JustFab VIP membership. JustFab allows its members to cancel their membership at any time, which is To initiate the cancellation, members can typically follow the steps provided on the JustFab website. It is advisable to log into your account and navigate to the membership settings where you will find options related to cancellation. For specific guidelines or to ensure you are following the current protocol, refer to the JustFab website as they regularly update their procedures. Being aware of any relevant policies will help ensure a smooth cancellation process without any unexpected charges....

Can I pause my JustFab membership?

Yes, JustFab offers the option to pause a membership. When a member pauses their membership, they will not be charged during this time It is important to note that the details regarding how long one can pause the membership and any specific procedures might vary, so it is advisable to check the current information available on the JustFab website. There, one will find the most accurate and up-to-date information regarding membership management, including pausing and resuming the membership as needed. Overall, pausing a membership can provide flexibility and convenience for those who want to take a break from their shopping routine....

How does the JustFab VIP membership work?

JustFab offers a VIP membership that provides members with exclusive benefits and discounts tailored specifically for fashion enthusiasts. One of the key advantages of the JustFab VIP membership is the monthly fee, which is required to maintain membership. This fee typically grants members a credit that can be applied toward purchases on the site. Each month, members receive an email reminding them to browse the selections available and encouraging them to take advantage of their monthly credit. If members do not wish to make a purchase in a given month, they have the option to skip that month without incurring a charge. However, it is essential for members to remember to actively skip the month to avoid being charged. Additionally, as a VIP member, individuals often enjoy exclusive access to promotions, early releases, and personalized picks based on their style preferences. This means that members can discover new items that align with their fashion tastes. The VIP membership can be a great way for fashion lovers to stay up-to-date with the latest styles while saving money on their purchases. For those seeking detailed information about the current membership policies or any updates regarding the JustFab VIP membership, it is advisable to check the official JustFab website. Here, members can find the latest details relevant to their membership experience....

Shopping and Discounts

What is JustFab's sizing chart?

JustFab provides a comprehensive sizing chart to help customers find the perfect fit for their shoes, clothing, and accessories. The Customers can usually find this sizing chart on JustFab's official website, often located in the product details section or the customer service area. It is advisable to refer to the chart before making a purchase to ensure an accurate fit. If customers have any specific questions regarding the sizing, checking the JustFab website for detailed information is the best approach....

Can I shop without a JustFab membership?

Yes, shopping without a JustFab membership is possible, but there are some limitations to be aware of. JustFab operates primarily as...

Are there seasonal sales or discounts?

JustFab often offers seasonal sales and discounts throughout the year. These promotions can vary in duration and percentage off, helping It is common for JustFab to also feature flash sales or limited-time offers on specific items or collections, giving members an exciting opportunity to snag a great deal. To stay updated on current promotions, discounts, and sales events, it is recommended that customers regularly check the official JustFab website. This will ensure that they do not miss out on any exciting offers and can take full advantage of savings while shopping for fashionable styles....
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