Jetstar Customer FAQ

Jetstar's baggage allowance policy varies depending on the fare type and the specific flight route. Generally, Jetstar offers a combination For carry-on baggage, Jetstar typically allows passengers to bring one piece of carry-on luggage on board, with a weight limit ranging from seven kilograms to ten kilograms, depending on the specific fare option chosen. Additionally, travelers should ensure that their carry-on item meets the maximum dimensions set by Jetstar, which are usually around 56cm x 36cm x 23cm. It is essential to keep in mind that some fares may also allow for an extra personal item, such as a small handbag or laptop bag. As for checked baggage, Jetstar offers passengers the option to purchase checked baggage in various weight increments, starting from a minimum weight of fifteen kilograms. Higher weight allowances may also be purchased for those who require additional baggage. It is crucial to check the specific fare conditions when booking, as different fare types may include various levels of baggage allowance or require additional fees if the limits are exceeded. Travelers are highly encouraged to review Jetstar's current baggage policy on their official website for the most accurate and detailed information, as policies and allowances can change. Being well-informed about baggage allowances can help ensure a smoother travel experience and avoid any potential surprises at the airport....

Jetstar generally imposes additional fees for carrying oversized baggage. The airline has specific size and weight restrictions for Jetstar's policy allows for certain sporting equipment to be transported at a potentially reduced rate, but this depends on the specific item and its dimensions. Additionally, travelers can sometimes pre-purchase extra baggage allowances during the booking process, which may offer more favorable rates than fees imposed at the airport. It is important for passengers to check the most current baggage policies on Jetstar's official website for detailed information regarding size limits, weight restrictions, and the associated fees for oversized baggage. By doing so, passengers can ensure they are well-informed and prepared for their journey....

Yes, it is possible to make changes to a confirmed booking with Jetstar, but there are specific policies and procedures that need to However, it is important to note that changes may be subject to certain restrictions depending on the fare type purchased. For example, some low-cost tickets may have more limitations compared to flexible fares. In addition, fees may apply for changing itineraries, so it is advisable for customers to review the fare rules associated with their ticket before proceeding with any modifications. If there are any uncertainties or specific circumstances regarding a booking, customers might find it helpful to check the latest information available on the Jetstar website, where they can access the most up-to-date details related to making changes....

Jetstar's cancellation policy can vary based on the type of fare that has been purchased, as well as the specific circumstances surrounding For starter fares, which are typically the lowest-priced options, cancellations are not permitted, and passengers are required to forfeit the cost of the ticket if they do not complete their travel plans. This means that once a booking is made, changes or cancellations cannot be made without losing the entire fare amount. Starter plus fares provide a little more flexibility. Passengers may be able to make changes to their bookings for an additional fee. However, it is important to note that these fares still carry certain restrictions, and cancellations may not be allowed in all cases or may result in a loss of the original fare. Flexi fares generally offer the most flexibility, allowing for changes and cancellations without significant penalties. Passengers who choose this fare type may be able to receive a refund or travel credit if they cancel their flight within specific time frames. It is also worthwhile to consider that Jetstar may provide options for cancellations due to unforeseen circumstances, such as flight disruptions or emergencies. For the most up-to-date information regarding specific bookings and policies, it is advisable to refer to the Jetstar website, where the latest details and guidance can be found....

The cancellation policy for Jetstar in the event of illness can vary depending on several factors, including the type of ticket purchased Passengers may also need to present documentation, such as a medical certificate, to support their cancellation request. It is important to note that Jetstar typically encourages customers to review their specific fare rules, as these rules outline the cancellation terms associated with the ticket type purchased. For those considering travel insurance, some policies may cover cancellations due to illness, providing additional recourse in the event of needing to cancel a flight. To find the most accurate and detailed information regarding Jetstar’s flight cancellation policy due to illness, it is advisable to visit Jetstar’s official website, where the latest policies regarding cancellations and refunds can be found....

Jetstar accepts a variety of payment methods for booking flights, allowing customers flexibility in completing their transactions. It is important to note that different payment methods may be subject to various processing fees, which can impact the total cost of a booking. Jetstar generally endeavors to provide clarity on any applicable fees during the booking process. For the most accurate and up-to-date information regarding accepted payment methods and any specific fees associated with different payment options, it is advisable to check the Jetstar website directly. There, travelers can find the latest details specific to their selected routes or services....

Jetstar does have a loyalty program known as the Jetstar Frequent Flyer program, which allows members to earn loyalty points for flights It is important for travelers to ensure that they book their flights directly through Jetstar's official website or authorized platforms to qualify for earning loyalty points. Keep in mind that not all flights or fare classes may be eligible for earning points, so checking the specific terms and conditions on Jetstar's website is advisable. For the most accurate and up-to-date information on how to earn loyalty points and details regarding their Frequent Flyer program, travelers are encouraged to visit Jetstar's current web page regarding loyalty and rewards....

Jetstar does not generally include in-flight meals in the base fare for its economy class tickets. Instead, the airline operates on For those who may want to plan ahead, Jetstar also provides the option to pre-order meals before their flight, which can be a convenient way to secure a meal that they specifically desire. Passengers flying in Jetstar's premium cabins may have different provisions; therefore, it is wise to check the relevant details on the airline's official website for specific information related to one's flight. Overall, while Jetstar does not include complimentary meals in the ticket price, the purchase options available cater to a variety of needs....

Yes, passengers flying with Jetstar have the option to select their seats in advance, depending on the type of fare purchased. If a Passengers should be aware that seat availability may vary based on flight demand, aircraft configuration, and the time of booking. Additionally, certain seat types, like extra legroom seats or seats near the front of the aircraft, may incur higher charges. It is recommended to check the latest information on the Jetstar website to understand the specifics of seat selection fees and options available for the chosen fare type....

Jetstar has specific policies concerning travel with infants and children to ensure a comfortable journey for families. For infants, When it comes to children aged two years and older, they are required to occupy their own seats. Jetstar recommends that parents book these seats in advance to ensure availability and to secure suitable arrangements for families who wish to sit together. Jetstar provides infant packs on board, which generally include items such as baby food, but it is advisable to bring your own baby supplies, such as formula and diapers, as availability may vary. Moreover, there are specific boarding priorities for families traveling with small children. For the most accurate and detailed information regarding all of this, including any changes or updates to the policy, travelers should refer to the Jetstar website, where such information is readily accessible....

Jetstar has specific policies regarding traveling with pets. Generally, passengers traveling on Jetstar flights are not allowed to For pet travel, Jetstar allows pets to be transported as cargo through its dedicated freight services, which are separate from passenger flights. Owners must book this type of travel in advance and ensure that their pets meet the necessary health and safety standards. It is essential to ensure that pets are placed in an appropriate and approved travel crate that complies with international regulations. Jetstar strongly recommends contacting the appropriate authorities or reviewing the regulations set by the destination country if traveling internationally, as different countries have varying rules regarding pet importation. For up-to-date information regarding traveling with pets, including fees, booking processes, and crate specifications, it is best to refer to Jetstar's official website. This will provide the most accurate and detailed guidance on their policies....

When traveling internationally with Jetstar, it is important to have the correct travel documents to ensure a smooth journey. Generally, In addition to a passport, you may also need a visa, depending on your destination country and your nationality. It is crucial to check the visa requirements for the countries you plan to visit well in advance of your trip, as some countries require visas to be obtained prior to arrival. Furthermore, you should be aware of any health documentation that may be necessary, particularly in light of changing regulations regarding health and safety. This may include proof of vaccinations or negative test results in some regions. Jetstar also recommends that passengers familiarize themselves with the entry and exit requirements for their specific destination. For the most current and accurate information, travelers can visit the Jetstar website, where they can find further details regarding travel documents and specific destination guidelines....

To check in for a Jetstar flight, passengers have several convenient options available. The easiest method is to utilize the online Additionally, Jetstar offers a mobile app that facilitates an easy check-in process. Passengers can download the app, input their flight details, and complete the check-in directly through their mobile devices. For those who prefer an in-person option, Jetstar provides check-in desks at airports where passengers can receive assistance from airline staff. It is important for passengers to arrive at the airport with sufficient time to manage any baggage and security procedures after checking in. For the most up-to-date information on check-in procedures and times, checking the current Jetstar website is highly recommended....

Jetstar does provide the option to use a mobile boarding pass, allowing passengers to display their boarding pass on their smartphone...

Jetstar typically recommends that passengers arrive at the airport at least two hours before a domestic flight and three hours prior...