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Irvs.com Customer FAQ

Top Answers & How-to Guides

What is Irvs.com's Phone Number?

The question we are asked most often is about how to talk to Irvs.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you provide built-in security features in your luggage?

Irv's Luggage offers a variety of products that may include built-in security features, depending on the specific brand and model of To determine whether a specific piece of luggage includes security features, it is advisable to review the product details on the Irv's website. The product descriptions generally provide thorough information about the security features offered. Moreover, customer reviews may also offer insight into the effectiveness and usefulness of these security measures, helping potential buyers make informed decisions. It is always best to consult the current webpage or visit an Irv's store for the most accurate and up-to-date information regarding the product offerings and features....
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Products and Brands

What types of luggage do you sell?

Irv's Luggage offers a diverse range of luggage types to cater to different travel needs. Travelers can find suitcases in various sizes, In addition to traditional suitcases, Irv's provides a selection of duffel bags, backpacks, and travel organizers that are perfect for quick getaways or business trips. For those looking for convenience, there are also garment bags designed to keep clothing wrinkle-free during travel. Accessories such as packing cubes, luggage tags, and locks are also available to enhance the travel experience. With an emphasis on functionality and style, Irv's aims to provide luggage that meets the needs of every traveler. For the most accurate and up-to-date information about specific products and their features, it is advisable to explore the current offerings on the Irv's website....

Can I find travel accessories in your store?

Irv's Luggage store offers a wide variety of travel accessories to enhance the travel experience. You can find items such as travel...

What brands do you carry?

Irv's Luggage store offers a wide range of brands to meet the diverse needs of travelers. Some of the prominent luggage brands featured In the realm of travel accessories, you may come across brands like Eagle Creek, which specializes in packing solutions, and Delsey, recognized for its innovative designs and lightweight luggage. Irv's aims to provide customers with an extensive selection that encompasses different price points and styles to suit various preferences. For the most accurate and up-to-date information regarding the brands currently available, it may be helpful to check the product sections on the Irv's website....

Do you provide built-in security features in your luggage?

Irv's Luggage offers a variety of products that may include built-in security features, depending on the specific brand and model of To determine whether a specific piece of luggage includes security features, it is advisable to review the product details on the Irv's website. The product descriptions generally provide thorough information about the security features offered. Moreover, customer reviews may also offer insight into the effectiveness and usefulness of these security measures, helping potential buyers make informed decisions. It is always best to consult the current webpage or visit an Irv's store for the most accurate and up-to-date information regarding the product offerings and features....

Returns and Warranties

Do you have a warranty on your products?

Irv's.com offers various warranties on their products, which can vary depending on the brand or specific item purchased. Typically,...

What is your return policy?

Irv's.com has a return policy that is designed to ensure customer satisfaction while also providing a fair process for returns and In some cases, certain items may be excluded from the return policy, particularly those that have been used, personalized, or certain clearance items. Customers should carefully check the specific product page or the returns section of the website for detailed information regarding which items are eligible for return. When initiating a return, customers may have to follow a particular procedure, which often includes obtaining a return authorization or label. This is usually provided through the website. Customers should package the item securely to prevent damage during transit back to the return address. For those who need more detailed instructions or conditions regarding returns, it can be advantageous to visit the current pages on Irv's website. These pages will offer the most accurate and updated information regarding the return policy as well as any specific requirements that customers must follow. Overall, Irv's aims to provide a straightforward return process to enhance the shopping experience....

What should I do if my luggage is damaged upon arrival?

If travelers find that their luggage is damaged upon arrival, it is important to take specific steps to address the situation effectively. When reporting the damage, the traveler should provide detailed information about the incident, including their flight number and a description of the damage. Taking photographs of the damaged luggage can also be helpful as visual evidence for the claim. It is important to keep all baggage claim tags and any relevant receipts, as these documents may be required when processing a claim. Once the airline has been informed of the damage, they will usually guide the traveler through the claim process. This might involve filling out a claim form or providing additional documentation. Travelers should inquire about timelines for repairs or reimbursements as policies vary by airline. It is also worth noting that many luggage stores, such as Irv's Luggage, offer repair services or advice for minor damages, so reviewing options on the specific website can provide additional insights into what to do next. Ultimately, documentation and timely reporting play a key role in managing luggage damage claims effectively....

Ordering and Payment

How can I make a purchase?

Making a purchase on Irvs.com is a straightforward process that can be completed in several steps. First, you will want to visit the After making your selection, you can typically add the item to your shopping cart. Once you are ready to proceed, navigate to your shopping cart, where you can review your selections. At this point, you may have the option to apply any available discount codes if applicable. Next, proceed to the checkout page. Here, you will be required to enter your shipping information, select a payment method, and provide the necessary payment details. Irvs.com usually accepts a variety of payment options to accommodate customer preferences. Before finalizing your order, take a moment to review all the information to ensure accuracy. Once you confirm your order, you should receive a confirmation email outlining the details of your purchase. For specific inquiries regarding payment methods or shipping options, the website may provide additional information on those topics....

What payment options do you accept?

Irv's.com typically offers a variety of payment options to ensure a convenient shopping experience for customers. Commonly accepted...

Are there discounts for bulk purchases?

Irv's.com, also known as Irv's Luggage, may offer discounts or promotions for bulk purchases, but the specifics can vary depending...

Shipping and Tracking

Do you offer international shipping?

Irv's.com provides a wide variety of travel products, and many customers are often curious about shipping options, including international It is advisable for customers to check the shipping information available on the official website of Irv's Luggage. This information typically includes specifics about international shipping options, potential fees, estimated delivery times, and the regions to which products can be shipped. Additionally, some online retailers may have certain restrictions or guidelines for international orders. Therefore, visiting the current page on the website will provide the most accurate and up-to-date details regarding international shipping. This way, customers can make informed decisions about their purchases....

Can I track my order once it’s shipped?

Yes, you can track your order once it has been shipped from Irvs.com. Typically, once an order is processed and shipped, customers...

Customer Support and Services

How do I care for my luggage?

Caring for luggage can significantly extend its lifespan and keep it looking good as new for many trips to come. Firstly, it is essential When storing luggage, it is best to keep it in a cool, dry place away from direct sunlight, as prolonged exposure can fade colors and degrade materials. To maintain the shape of soft-sided luggage, packing it with light items or using a storage box can be beneficial. Additionally, it is a good idea to avoid overpacking, which could strain zippers and seams. Inspecting your luggage before and after trips is also important. This allows you to identify any damage or wear and tear early on. When traveling, using a luggage tag and keeping receipts or warranties in a designated spot can help in case of lost bags or warranty claims. Furthermore, if necessary, taking your luggage to a professional repair service for issues like broken zippers or wheel replacements can be a worthwhile investment rather than purchasing new luggage. For more specific information about care and maintenance, it may be helpful to refer to the current details provided on the Irv's website....

Do you offer repair services for bags?

Irv's luggage store primarily focuses on selling a wide variety of travel-related products, including bags, suitcases, accessories, Sometimes, specific brands have their own repair programs and services, so it could be worthwhile to check the warranty details that came with the bag or look for information on the manufacturer's website. Additionally, some local repair shops specialize in bag and luggage repair, and they might offer the assistance needed for fixing a damaged item. It is also a good idea for customers to visit the current web page of Irv's luggage store for any specific policies they might have regarding repairs or to find contact information for further inquiries....

Do you have a loyalty program for regular customers?

Irv's.com does not have a publicly available loyalty program for regular customers as of the most recent information. However, it is If a loyalty program were to be implemented in the future, it would generally aim to reward frequent buyers by providing perks like discounts, early access to sales, or points that could be redeemed for future purchases. Customers who are interested in staying updated on the latest news, including potential loyalty programs or promotions, should consider frequently checking the Irv's.com website or subscribing to updates via their communication channels. This way, customers can be among the first to learn about any new initiatives aimed at rewarding loyal shoppers. For specific details, it is always best to refer to the information available directly on the current Irv's.com website....

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