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Hulu Customer FAQ

Top Answers & How-to Guides

What is Hulu's Phone Number?

The question we are asked most often is about how to talk to Hulu customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Create an Account on Hulu?

This GetHuman guide walks potential Hulu customers through the signup process, as well as adding, editing, and removing viewing profiles,...

What Do I Do If I Was Overcharged by Hulu?

This article discusses what to do if you get charges from Hulu that you do not believe are appropriate. A troubleshooting guide is...
Ask any question you have about Hulu customer service, get an answer now.

Recent Hulu Customer Questions

how to use the Roku remote to add Hulu channels to favorites

To add Hulu channels to favorites using your Roku remote, first launch the Hulu app on your Roku device. Navigate to the "Home" tab and find the channel or show you want to add to your favorites. Once you select it, press the "Star" button on your Roku remote. This will bring up an options menu, where you can choose to add it to your favorites. Your selected channels or shows will then be easily accessible from your favorites list in the Hulu app. Enjoy your viewing!
Asked Nov 13, 2025 11:10 PM

Where is the star/heart icon to add to favorites

The star or heart icon to add to favorites is typically located next to the title of a show or movie when you browse through the Hulu app or website. Clicking on it will allow you to add that content to your favorites for easy access later.
Asked Nov 5, 2025 3:46 AM

how to add favorites on Hulu live tv

To add favorites on Hulu Live TV, go to the Live TV section and browse the available channels. When you find a channel or show you want to add to your favorites, select the "Add to My Stuff" option. This will allow you to quickly access your favorite channels and shows from your My Stuff section. You can manage your favorites at any time by revisiting the My Stuff area.
Asked Nov 1, 2025 3:41 PM

How do I add favorites to my Hulu plus live tv list

To add favorites to your Hulu + Live TV list, navigate to the Live TV section of the app. Browse through the channels and shows you want to add. When you find a show or channel you enjoy, select it, and you'll see an option to add it to your favorites. This will help you easily access your preferred content in the future.
Asked Oct 31, 2025 9:29 PM

The Hulu app has audio and video out of sync on multiple platforms

If you're experiencing audio and video sync issues on the Hulu app across multiple platforms, try restarting the app or your device. Ensure your app is updated to the latest version, and check your internet connection for stability. If the problem persists, consider clearing the app's cache or reinstalling it. Adjusting the audio settings in the app may also help.
Asked Oct 16, 2025 10:05 PM

Help me with my Hulu customer service issue

Gift Card Management

How Do I Send Someone a Hulu Gift Card?

Gift cards usually don't come to mind when people mention Hulu, but it is possible to purchase and deliver a Hulu gift card to someone...

What Do I Do If My Hulu Gift Card Balance Won't Load?

Hulu gift cards are a great way to save money on a streaming subscription, but there are some restrictions. You won't be able to use...

How Do I Check the Balance on My Hulu Gift Card?

If you have a Hulu gift card, you may want to check the remaining balance on it. Hulu does not provide any direct method of checking...

How Do I Request a Refund to a Gift Card from Hulu?

If you paid for a Hulu subscription with a gift card and got charged for something you didn't want, you probably want to get a refund...

How Do I Buy a Gift Card from Hulu?

If you want to buy a Hulu gift card for someone, even yourself, you have a lot of options. You can buy a digital gift card from Hulu's...

How Do I Use My Hulu Gift Card for My Purchase?

If you were given a Hulu gift card, you can easily use it to set up a new account. It will remain active until the card's balance is...

Streaming and Content

What Are the Best Streaming Services for My Family?

Hopefully this information is helpful in guiding you to a streaming service that meets your family's needs. Most streaming services...

Does Cord-Cutting Actually Save Money?

Cord-cutting can reduce costs, particularly if you are judicious about your use of streaming services. Cutting the cord can be difficult,...

What devices can I stream Hulu on?

You can stream Hulu on various devices to enjoy your favorite shows and movies. Hulu is compatible with popular streaming platforms...

How much does Hulu cost?

Hulu offers a variety of subscription plans to cater to different viewing preferences. As of now, Hulu provides an ad-supported plan...

Can I watch live TV on Hulu?

Yes, Hulu offers a Live TV service that allows subscribers to watch live programming from a variety of channels. This service includes...

Does Hulu have commercials?

Hulu offers different subscription options, and whether or not a user encounters commercials depends on the plan selected. The standard Hulu also provides an ad-free subscription plan, which allows users to watch most content without any interruptions from commercials. This option generally comes at a higher monthly cost. Additionally, there may be certain titles or content available on Hulu that are always ad-free, even on the basic plan. Users are encouraged to explore the current subscription options and details on the Hulu website to find the plan that best suits their viewing preferences....

Can I download shows and movies on Hulu?

Hulu does offer the ability to download select shows and movies for offline viewing, but this feature is only available to subscribers It is important to note that not all content on Hulu is available for download, so users will need to check the specific titles for download availability. In addition, downloaded content typically comes with expiration dates, requiring users to connect to the internet periodically to refresh their downloads. For the latest information regarding downloading content, users may find it useful to look on Hulu's official web page for guidance and details about their specific plans....

How many profiles can I have on my Hulu account?

Hulu allows users to create up to six individual profiles on a single account. This feature is designed to help users customize their...

Does Hulu offer a free trial?

Hulu typically does offer a free trial for new subscribers, allowing them to explore the service and its content without any financial...

Can I watch Hulu outside of the United States?

Hulu primarily operates within the United States and has content agreements that generally restrict its accessibility outside the country. Many viewers utilize Virtual Private Networks, often referred to as VPNs, to change their virtual location. By connecting through a VPN server located in the United States, users may be able to access Hulu as if they were physically present in the country. It is important to note, however, that Hulu's terms of service typically discourage this practice, and it may lead to account issues if detected. Additionally, Hulu occasionally offers specific content that may be available in certain international markets, such as Japan, but this is not the same as the full service provided in the United States. For the most accurate information, it is best to refer to the official Hulu website, as they provide details on account usage and international access....

Streaming Experience

Hulu, Neflix, Disney+ or Prime?

Streaming services vary widely in programming, cost, and services. Careful consumers should understand their household needs before...

Payment and Refunds

How Do I Get a Refund from Hulu?

Hulu handles the majority of refunds to their discretion, so no action is needed on your part and refunds appear within five days....

How Do I Update My Payment Information on Hulu?

You can update your payment information on Hulu whenever you want. If Hulu bills you directly, you can update your payment information...

Account Issues

How Do I Create an Account on Hulu?

This GetHuman guide walks potential Hulu customers through the signup process, as well as adding, editing, and removing viewing profiles,...

What Do I Do If I Was Overcharged by Hulu?

This article discusses what to do if you get charges from Hulu that you do not believe are appropriate. A troubleshooting guide is...

How Do I Recover My Hulu Account?

Learn how to recover your Hulu account quickly.

How do I dispute a charge on Hulu?

If you are seeing multiple charges on your Hulu account, it could be due to an authorization hold from adding another payment method,...

How Do I Regain Access to My Hulu Account If I'm Locked Out?

Hulu offers movies, live TV, and original content through a subscription. If locked out of your account, visit the Hulu website, click...

How do I cancel my Hulu account?

Hulu subscribers have various options for managing their subscriptions, such as canceling, renewing, or pausing it for up to three...

How Do I Upgrade or Downgrade My Hulu Account?

Hulu offers a variety of subscription plans for customers to access live TV, exclusive add-ons, and on-demand videos. Customers can...

Technical Support

How Do I Fix My Hulu Download and Buffering Problems?

How do you go about fixing the buffering and downloading errors? There is a simple guide on how to fix your Hulu issues by following...
We look to the Hulu issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Hulu issues reported to GetHuman
FAQ Table of Contents

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