How Do I Fix My Hulu Download and Buffering Problems?
In a nutshell: If you're facing downloading or buffering issues on Hulu, there are several steps to resolve the problem. First, visit the Hulu website and navigate to the Help section, then check the Supported Devices link to ensure your device is compatible. You can also search for "buffering
Introduction
It's frustrating to get comfortable and ready to watch a show or movie on Hulu, only to experience downloading or buffering issues. Don't worry, this doesn't have to be a long-standing problem. There are several steps you can take to rectify the issue.
Go to the Hulu Website
Visit the Hulu website.
Locate the Hulu Help Line
Scroll all the way down on the Hulu homepage until you find the "Help" line.
Open the Hulu Help Section
Click on the down-pointing arrow to the right of "Help." This will cause the menu to expand.
Find the "Supported Devices" Link
Look through the "Help" menu to find the "Supported Devices" link. It's above "Accessibility" and below "Plans & Pricing." Click on the link when you spot it.
Read the "Hulu Supported Devices" Page
After clicking on the link, you'll be taken to the "Hulu Supported Devices" page. Read through this page to ensure your device is supported.
Locate the Search Icon
Find the search icon at the top of the Hulu Help Center page. It's represented by a black magnifying glass icon in a white circle.
Open the Search Box
Click on the black magnifying glass icon to open the search box. Your phone's keyboard will also appear.
Type Your Search Term in the Search Box
Type "buffering problem" in the search box. Don't press the return button on your phone's keyboard.
Look for the Relevant Search Result
Find the search result that applies to your downloading and buffering problem. Your best option will likely be "I'm experiencing buffering and other playback issues." Click on the link when you see it. Doing so will take you to a page of the same name.
Read the Hulu Page
Read the "I'm experiencing buffering and other playback issues" page.
Attempt the Recommendations
Try the recommendations on the "I'm experiencing buffering and other playback issues" page. Start with the first step and work your way down the provided list. If your problem continues, please move on to Step 12.
Contact Hulu Customer Support
If you're still experiencing downloading or buffering problems while trying to watch a movie or show on Hulu, it's a smart move to contact Hulu customer support. Provide the representative with important details, such as what you've already tried to fix the situation. They can offer additional suggestions for what may work for you. It's a good idea to put your phone on speaker so you can converse with the representative while you try their suggestions.
Conclusion
Don't hesitate to reach out to Hulu customer support if you've tried all the potential recommendations and nothing has worked. A knowledgeable team member can assist you and help you get back to watching your movie or show.
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for Hulu Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Hulu in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Fix My Hulu Download and Buffering Problems? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.