Gog.com Customer FAQ

Yes, GOG.com does have a refund policy designed to be user-friendly and accommodating. Generally, customers can request a refund for There are a few important points to keep in mind. First, the refund request is typically assessed based on the user’s playtime, so it is essential to ensure that the playtime does not exceed the stipulated two hours. Additionally, refunds may be processed differently depending on the payment method used, so it is advisable to check how refunds will be handled based on that specific payment. For the most accurate information regarding the refund policy, or to initiate a refund, it is recommended to visit the GOG.com website. The site contains the latest updates and specific details about the procedure....

Gog.com frequently offers various discounts and promotions on a wide selection of games throughout the year. The platform is well-known Additionally, GOG may offer discounts for bundling games together or for specific game publishers during promotional periods. It is also common for GOG to provide special offers or loyalty rewards for users based on their purchase history. To find the most current discounts and promotions, it is advisable to explore the deals section on the GOG.com Store webpage. This section will provide up-to-date information about ongoing offers and how long they will last. Always keep an eye on the store’s homepage for the latest announcements and opportunities for savings....

To redeem a gift card on GOG.com, users need to start by logging into their GOG account on the website or through the GOG Galaxy client....

Yes, games purchased on GOG.com can typically be played on multiple devices, as GOG offers a DRM-free experience. This means that once You would simply need to log into your GOG account on the different devices where you wish to play your games. From there, you can access your library, download the games you have purchased, and enjoy them on your preferred platforms. It is important to note, however, that some games may have specific system requirements or restrictions when it comes to cross-platform play, so it is advisable to check each game’s details. For the most comprehensive and updated information, users could visit the official GOG.com webpage to review any guidelines or requirements related to game installations and compatibility across different devices....

It depends on the specific game you are planning to play from GOG.com. Many games available on GOG.com are designed to be played offline However, some games may offer online features or require an internet connection for multiplayer modes, updates, or additional content. For the best experience, it is recommended to check the specific requirements and features of the game you are interested in purchasing on the GOG.com store page. You can find up-to-date information there, including any information about connectivity requirements for particular titles....

Yes, GOG.com does provide system requirements for the games available on its platform. Each game page typically includes the minimum The requirements are presented for both Windows and macOS platforms, ensuring that players know what hardware is needed before making a purchase. The minimum requirements indicate the basic system needed to run the game, while the recommended specifications suggest an optimal setup for a better gaming experience. It is always a good practice for players to check these specifications before buying a game, as this helps ensure compatibility with their own hardware. Additionally, some titles may have specific requirements that could vary based on updates or patches, so it is beneficial to review this information closely. For the latest and most accurate details, players can refer directly to the GOG.com game pages....

Gog.com has indeed introduced a feature for cloud saves in many of its games, particularly those available through the GOG Galaxy client....

If a user encounters a technical issue while playing a game from the GOG.com platform, there are several steps they can take to troubleshoot Next, ensuring that the GOG Galaxy client is updated to the latest version can resolve many common issues. Users can also verify the integrity of the game files through the GOG Galaxy client, as this may fix corrupted files that could be causing technical difficulties. Additionally, it is helpful to check for any available game patches or updates that might address the specific issue being experienced. Many games on GOG.com are frequently updated to improve performance and fix bugs. Should these steps not resolve the issue, users can look for support resources on the GOG.com website, such as the troubleshooter or community forums. Many users share their experiences and solutions to various technical challenges, which can offer valuable insights. GOG.com maintains a wealth of support documentation that may assist in resolving the issue at hand. For more specific inquiries, users may want to consult the support section on the website for contact information or additional assistance....

GOG Wallet funds refer to a virtual balance that users can maintain in their GOG.com accounts. This balance can be used to purchase To use GOG Wallet funds, a user must first add money to the wallet. This can typically be done through various payment methods available on the GOG Store. Once the funds are added, they will appear in the user's GOG Wallet balance. When making a purchase, users can select the GOG Wallet as their payment option during the checkout process. The total amount of the purchase will be deducted from the wallet balance automatically. It is important to note that GOG Wallet funds can only be used for purchases on GOG.com. Additionally, users should be aware of any potential limitations regarding the use of wallet funds, such as restrictions on certain promotions or specific products. Users can find detailed information about using their wallet funds, including updating their payment methods and checking their balance, directly on the GOG website. This guidance ensures that users can effectively manage their purchases and maximize their experience on the platform....

The GOG Galaxy client is a digital distribution platform that enables users to purchase, download, and manage video games from the To get started with GOG Galaxy, users should begin by downloading the client from the official GOG.com website. Once installed, users can create a GOG account if they do not already have one. This account is essential for managing purchases, downloading games, and accessing various features. After logging in, users can browse the extensive library of games available on the platform, which includes both classic titles and modern releases. Purchasing a game is a straightforward process. Simply select the desired title, proceed to checkout, and complete the transaction. Once the purchase is finalized, the game will appear in the library section of the GOG Galaxy client. Users can easily download and install their games from this library. Beyond downloading games, GOG Galaxy offers several additional features. Players can manage their game collections, organize titles into categories, and even integrate libraries from other gaming platforms. This feature allows users to have a more streamlined gaming experience by being able to access multiple game libraries from one interface. Users are encouraged to explore the configuration settings within the client, as this allows for personalization of notifications, cloud saves, and other features to enhance the gaming experience. For any specific queries or technical issues, it may be helpful to refer to the information available on the GOG.com web page....

GOG Connect is a unique feature provided by GOG.com that allows users to link their Steam library with their GOG account. This feature To utilize GOG Connect, users must first log into their GOG account and navigate to the GOG Connect page, where they will be prompted to link their Steam account. This process is straightforward and typically requires the user to authorize GOG to access their Steam library. Once linked, users can see a list of eligible games that they own on Steam. If users choose to claim a game, it will be added to their GOG library immediately. It is important to note that GOG Connect is a time-limited service available only for specific games. This means that users should regularly check the GOG Connect page to see if their favorite titles are available for claiming. Additionally, whenever users add games via GOG Connect, they will benefit from the GOG platform's community features and support, enhancing their overall gaming experience....

Yes, GOG.com provides users with the option to gift games to friends and family. Users can purchase a game as a gift directly from It is important to note that gifting is limited to games that are eligible for this feature, so users should check the options available at the time of purchase. Additionally, it is advisable to be aware of any regional restrictions that might apply when gifting a game. For more specific details or to explore the gifting process further, users may want to look at the current GOG.com pages related to gifting and purchases....

GOG.com consistently updates its game offerings to provide customers with a diverse selection of titles. New games are added regularly, Furthermore, the platform occasionally introduces bundles that allow customers to purchase multiple games at a reduced price. This approach not only keeps the catalog fresh but also ensures that customers can discover both well-known titles and hidden gems. Users can stay informed about the latest additions by checking the GOG.com home page or the "New Releases" section, which often highlights recent arrivals. For specifics about update schedules or particular game releases, users may want to explore the official website further for the most current information....