Is there a refund policy for games bought on GOG.com?

Asked 2 years ago
Yes, GOG.com does have a refund policy designed to be user-friendly and accommodating. Generally, customers can request a refund for a game purchased from the GOG store within thirty days of the purchase date, provided that the game has been played for less than two hours. This policy allows users to explore and evaluate their purchases without excessive risk. There are a few important points to keep in mind. First, the refund request is typically assessed based on the user’s playtime, so it is essential to ensure that the playtime does not exceed the stipulated two hours. Additionally, refunds may be processed differently depending on the payment method used, so it is advisable to check how refunds will be handled based on that specific payment. For the most accurate information regarding the refund policy, or to initiate a refund, it is recommended to visit the GOG.com website. The site contains the latest updates and specific details about the procedure.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 29, 2025

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