Gilt.com Customer FAQ
Top Answers & How-to Guides
What is Gilt.com's Phone Number?
The question we are asked most often is about how to talk to Gilt.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
What is Gilt Insider and how does it work?
Gilt Insider is a loyalty program offered by Gilt.com designed to reward customers for their purchases and engagement with the site.
When customers join Gilt Insider, they begin at the "Insider" level and have the opportunity to advance to higher tiers as they earn more points. Each tier unlocks additional benefits, which may include access to special sales events, exclusive offers, and bonus points for certain purchases. The program also encourages social interaction, allowing members to earn points by sharing their shopping experiences on social media or by engaging with Gilt's content.
To track their progress and benefits, members can easily log into their Gilt accounts. The program is designed to enhance the shopping experience by providing added value and recognizing loyal customers. The details regarding points accumulation, tier levels, and rewards may change over time, so it is always advisable for customers to check the current Gilt Insider page on Gilt.com for the most up-to-date information. By participating in Gilt Insider, customers can enjoy additional savings and exclusive access to products they love while enhancing their overall shopping experience....
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Ordering and Payments
What payment methods are accepted on Gilt.com?
Gilt.com accepts a variety of payment methods to accommodate its customers' preferences. Typically, major credit cards such as Visa,
Furthermore, Gilt.com has been known to occasionally offer gift card options, allowing customers to redeem their funds when making a purchase. For those seeking more information about payment methods, Gilt.com provides details on their current web page that can be very helpful. Customers can find relevant updates and changes related to payment options right there, ensuring that they have the most accurate and up-to-date information. If you are looking to make a purchase, reviewing the payment information directly on the site can be a great way to prepare....
Can I cancel my order after it has been placed?
Once an order has been placed on Gilt.com, customers generally have a limited timeframe during which they can cancel it. Gilt typically
If a customer is looking to cancel an order, it is advisable to check the specific details on the current web page related to cancellation policies. This will provide the most accurate and up-to-date information. In some instances, if the cancellation window has passed and the order has already been processed, it may be necessary to return the items once they have been received. Understanding the return policy can also be helpful in managing any unwanted items. For precise instructions or further inquiries, exploring the contact information available on the Gilt.com website may assist in obtaining additional clarity....
What happens if an item I ordered is out of stock?
When an item ordered from Gilt.com is out of stock, the company typically processes the order in a way that minimizes any inconvenience
In certain circumstances, Gilt might also offer an alternative option, such as a similar product that meets the customer’s needs. To find specific information about the procedures regarding out of stock items, customers are encouraged to check the current web page, where details about policies and procedures are often outlined. Gilt strives to ensure a smooth shopping experience, and understanding the communication surrounding out of stock issues can provide clarity and reassurance during the ordering process....
Is there a price match policy on Gilt.com?
Gilt.com does not have a formal price match policy. The platform is known for offering exclusive deals and limited-time flash sales
It is important for customers to be aware that the discounts provided during Gilt sales can vary, as they are frequently updated based on availability and demand. For this reason, Gilt encourages shoppers to take advantage of the unique offers as they appear, given the limited time frames for each sale. The focus of Gilt.com is on providing an exciting shopping experience with curated selections at competitive prices rather than replicating pricing strategies from other retailers.
For more specific information regarding their policies or any updates, visitors should check the current website for details and any potential changes to their pricing strategies....
Shipping and Delivery
Can I return or exchange an item I purchased on Gilt.com?
Gilt.com has a clear return and exchange policy that offers flexibility to its customers. Typically, items purchased through Gilt.com
To initiate a return or exchange, customers usually need to follow a designated process outlined on the website. This typically includes accessing the orders section of the account, selecting the specific item, and following the prompts for processing the return or exchange. Return shipping might be the responsibility of the customer, and it is recommended to keep proof of shipment until the return is processed.
For the most current details regarding items eligible for return or exchange, as well as specific conditions that may apply, it is advisable to check the Gilt.com website directly. The terms can sometimes change, so reviewing the return policy on the current web page will provide the most accurate information....
What should I do if I receive a damaged item?
If a customer receives a damaged item from Gilt, it is important to address the issue promptly. Gilt typically provides a clear policy
Generally, customers should start by documenting the damage. Taking clear photographs of the item and the packaging can be helpful in substantiating the claim. Next, it is advisable to locate the order confirmation email, as it usually contains vital information about the purchase, including order numbers and item details, which may be required during the return process.
Once the documentation is in order, customers can follow the return procedure outlined on Gilt's website. This often involves filling out a return request form and providing the necessary information about the damaged item. Customers should ensure they initiate this process within the designated return time frame provided by Gilt.
If further assistance is needed, customers might find additional contact information on the Gilt website, which could help in resolving the issue more effectively....
Products and Offers
What is Gilt City and what offers are available?
Gilt City is a special division of Gilt.com that focuses on exclusive access to local experiences and offers in various major metropolitan
The types of offers available through Gilt City can vary widely depending on the location and time. Customers might find deals for high-end restaurants, popular attractions, wellness services, and even special events or experiences. Some options may include discounted tickets for concerts or theater performances, exclusive access to limited events, and packages that combine various experiences at special prices.
To stay updated on the latest offerings and to explore what is currently available, individuals can visit the Gilt City section of the Gilt website. It is recommended to frequently check the page for new and exciting deals tailored to specific localities as offerings change regularly....
Can I set up alerts for specific products or sales on Gilt.com?
Gilt.com does offer features that allow users to stay updated on specific products or sales. While there may not be a direct alert
Users are encouraged to create an account and personalize their interests, which can help in receiving relevant updates. For the latest details regarding alerts and notifications, it is advisable to explore the current options available on the website or within the app. This can enhance the shopping experience and ensure that customers do not miss out on desired products or sales events....
Membership and Accounts
What is Gilt Insider and how does it work?
Gilt Insider is a loyalty program offered by Gilt.com designed to reward customers for their purchases and engagement with the site.
When customers join Gilt Insider, they begin at the "Insider" level and have the opportunity to advance to higher tiers as they earn more points. Each tier unlocks additional benefits, which may include access to special sales events, exclusive offers, and bonus points for certain purchases. The program also encourages social interaction, allowing members to earn points by sharing their shopping experiences on social media or by engaging with Gilt's content.
To track their progress and benefits, members can easily log into their Gilt accounts. The program is designed to enhance the shopping experience by providing added value and recognizing loyal customers. The details regarding points accumulation, tier levels, and rewards may change over time, so it is always advisable for customers to check the current Gilt Insider page on Gilt.com for the most up-to-date information. By participating in Gilt Insider, customers can enjoy additional savings and exclusive access to products they love while enhancing their overall shopping experience....
How can I create an account on Gilt.com?
Creating an account on Gilt.com is a straightforward process that allows users to access exclusive sales and deals. First, you need
After filling out the required fields, you may also be asked to confirm your email address by clicking on a verification link sent to your inbox. This is an important step to ensure the security of your account. Once you have completed these steps, you will be ready to start exploring and shopping the available sales on Gilt.com. For any specific issues during the process, it may be helpful to check the current web page for relevant contact information and assistance....
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