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Fotolia Customer FAQ

Top Answers & How-to Guides

What is Fotolia's Phone Number?

The question we are asked most often is about how to talk to Fotolia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if I encounter a technical issue while using Fotolia?

If an individual encounters a technical issue while using Fotolia, there are several steps that can be taken to address the problem Next, the user should ensure that they are using the latest version of their web browser or the Fotolia application, as updates often include bug fixes and improvements. If the issue persists, it may be beneficial to check the Fotolia website for any known outages or maintenance announcements that could be affecting functionality. In the event that the problem continues unresolved, it is recommended to consult the support or help section on the Fotolia website for additional troubleshooting resources or guidance. Additionally, users may find contact information on the website should they need to seek further assistance....
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Usage Rights

Can I use Fotolia images for commercial purposes?

Fotolia, which operates as a stock photography website, allows users to purchase and download images for various purposes, including However, it is essential for users to carefully review the licensing agreements associated with each image they intend to use. These agreements can vary, and certain restrictions may apply depending on the image or its intended use. For example, some images may require an extended license for particular commercial uses or for high-traffic websites. Additionally, Fotolia may have regulations concerning the use of identifiable people or trademarks within images, meaning consent may be necessary in those scenarios. For the most accurate and up-to-date information regarding licensing and permitted uses, users are encouraged to check the current Fotolia website, where comprehensive licensing details are available....

Can I modify the images I download from Fotolia?

When it comes to modifying images downloaded from Fotolia, the platform provides users with a specific licensing agreement that outlines However, it is essential for users to understand that the images cannot be resold or redistributed in their modified form. Additionally, any use of the modified images should still align with the intended use as stated in the licensing agreement. Users should be cautious about creating derivative works that might misrepresent the original content or suggest endorsement by the original creator. The license also prohibits using the images in a way that is defamatory, unlawful, or pornographic. Therefore, while there is freedom to modify images for personal or professional projects, it is important to adhere closely to Fotolia's usage guidelines to avoid any potential legal issues. For complete clarity, users are encouraged to look through the licensing terms available on the current web page of Fotolia. This will provide the most accurate and detailed information regarding modifications and usage rights for downloaded images. Keeping informed about these rules ensures that users can creatively express themselves while respecting the rights of the original creators....

What are the differences between standard and extended licenses on Fotolia?

When considering the differences between standard and extended licenses on Fotolia, it is important to understand the specific permissions On the other hand, an extended license provides a broader scope of usage, allowing for a wider range of applications. With an extended license, a buyer can utilize the content for goods that are intended for resale, meaning they can create products that feature the licensed images and sell them without the restrictions that apply under a standard license. Furthermore, extended licenses typically permit a higher limit on distribution, which can be advantageous for businesses looking to reach larger audiences. In summary, the primary differences lie in the extent of usage rights and limitations regarding resale and distribution. For anyone considering which license to choose, it is wise to thoroughly review the specific terms provided on Fotolia's current web page, as this can clarify any questions regarding permissible uses and help buyers select the right license for their projects....

Can I sell or distribute modified images that I download from Fotolia?

When it comes to selling or distributing modified images downloaded from Fotolia, it is important to understand the licensing agreements Furthermore, it is crucial to ensure that any modifications do not violate the terms of the license. Some licenses stipulate that the original image cannot be used in a way that suggests endorsement or association with a product or service. Users must also be cautious about not infringing on the rights of individuals or entities depicted in those images, particularly when it comes to commercial use. For comprehensive guidance on these licensing terms and to avoid any infringement, it is advisable to review the specific license agreement associated with each image on Fotolia’s website. Details on the terms of use and potential restrictions are generally outlined in the license information provided with each download. For further clarification, the Fotolia website is a great resource for checking the most current licensing agreements....

Payment and Subscription

What payment methods are accepted on Fotolia?

Fotolia accepts a variety of payment methods to cater to its diverse user base. Common payment options include major credit and debit...

What is the cost of using images from Fotolia?

Fotolia, now part of Adobe Stock, offers various pricing options for users seeking to license images. The cost can vary significantly For occasional users, purchasing images on a pay-per-image basis might be the preferred option. This allows users to select specific images that fit their needs without committing to a subscription. However, for users who need images regularly, subscription plans can offer considerable savings over time. These plans enable users to download multiple images each month at a lower overall cost compared to individual purchases. Users looking for more precise pricing details, including current offers and any available discounts, should visit the Fotolia website or Adobe Stock page. There they will find up-to-date information regarding image costs, subscription options, and licensing agreements tailored to their specific needs. By using the website, users can explore the various offerings and select what works best for their projects....

Can I cancel my Fotolia subscription at any time?

Fotolia generally allows users to cancel their subscriptions at any time, but the specific terms surrounding cancellation may vary...

Is there a subscription model on Fotolia, and how does it work?

Fotolia, which is now part of Adobe Stock, previously offered a subscription model that allowed users to access a range of stock images, Typically, when subscribing to a plan, users would receive a set number of credits or downloads each month. The subscription would reset monthly, allowing users to download media assets up to their allotted amount. If a user did not use all of their downloads within the month, the unused credits would typically not roll over into the next month, although this could depend on specific terms of the subscription plan. Additionally, subscribers often received discounts on individual asset purchases that exceeded their monthly quota. This option was appealing for frequent users who regularly required high-quality visuals for their projects. For the most precise and current details regarding subscription options, plans, pricing, or any changes, users were encouraged to visit the Fotolia website or Adobe Stock, as they would have the most up-to-date information....

What happens if I exceed my subscription limits on downloads?

If a user exceeds their subscription limits on downloads with Fotolia, the situation will depend on the specific subscription plan...

Image Downloads

What image sizes and formats are available for download?

Fotolia offers a variety of image sizes and formats to suit different needs. Typically, the available image sizes can range from small As for formats, Fotolia primarily provides images in JPEG format, which is widely accepted and compatible with most platforms and software. Some images may also be available in vector formats like EPS or AI for users looking for scalable graphics that can be resized without losing quality. It is essential for users to check the license details and specifications for each image, as these may vary based on the file type and intended use. For the most accurate and updated information regarding specific images and their available sizes or formats, it is advisable to refer to the image download page on the Fotolia website directly, as they provide detailed descriptions for each asset....

Are there any restrictions on the number of images I can download from Fotolia?

Fotolia operates under a subscription and credit system, which does impose some restrictions on the number of images users can download. On the other hand, users who opt for the credit system can purchase credits in bulk, allowing them to download a varying number of images based on the credits they hold. Each image has a specific credit cost depending on its size and license type. It is also important to note that licenses purchased for images come with specific usage rights, which might place restrictions on how downloaded images can be used. For the most accurate and up-to-date information on images downloading limits and licensing, it is advisable to consult the current Fotolia web page or user agreement directly....

Search and Navigation

Is there a way to filter search results by license type on Fotolia?

Fotolia provides various search filters to help users find the content they need. While it may not be explicitly stated that users To locate specific types of licenses, users may explore the search results, observing the accompanying details of each asset. These details usually include licensing information, allowing users to determine whether the asset meets their specific needs. For the most accurate and up-to-date information, users are encouraged to visit the current web page of Fotolia, where they can explore available search features and options in more detail. This approach will provide them with a better understanding of how to navigate the platform effectively....

How can I find images in specific categories or themes?

Finding images in specific categories or themes on Fotolia is quite straightforward, as it offers various search features to help users Additionally, Fotolia often categorizes its images into collections or thematic groups. You can browse through these categories to explore different themes more visually. It is also beneficial to utilize the filtering options available on the search results page. These filters enable you to narrow down the results based on criteria such as image type, orientation, color, and even the number of people included in the image. For the most accurate and up-to-date information, you may want to visit Fotolia's website. There, you can also find any additional resources or tips that might further assist you in your search for specific images....

Technical Support

How are images reviewed for quality and copyright on Fotolia?

Fotolia employs a comprehensive review process to ensure that images meet strict quality and copyright standards. When contributors In addition to quality, Fotolia places a strong emphasis on copyright compliance. Contributors must certify that they own the rights to the images they submit or have obtained the necessary licenses for any third-party content included in their work. This is a crucial step in protecting both the contributor's rights and the integrity of Fotolia's marketplace. Once the images pass the initial evaluations, they may undergo further reviews, which can include checking for potential trademark infringements or the presence of recognizable individuals without proper model releases. Fotolia's team of experts is dedicated to maintaining a high standard for their library, ensuring that buyers can trust the content available to them. For the latest information or specific inquiries, contributors may wish to check the current Fotolia website for guidance on submission guidelines and quality reviews....

What should I do if I encounter a technical issue while using Fotolia?

If an individual encounters a technical issue while using Fotolia, there are several steps that can be taken to address the problem Next, the user should ensure that they are using the latest version of their web browser or the Fotolia application, as updates often include bug fixes and improvements. If the issue persists, it may be beneficial to check the Fotolia website for any known outages or maintenance announcements that could be affecting functionality. In the event that the problem continues unresolved, it is recommended to consult the support or help section on the Fotolia website for additional troubleshooting resources or guidance. Additionally, users may find contact information on the website should they need to seek further assistance....

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