In a nutshell: At Forever 21, order cancellations aren't permitted, so it's crucial to select the correct item and size before finalizing purchases. Ensure you provide a valid email for order-related communications. If you need to return an item, follow the specified return process which includes obtaining a return label online or via email.
At Forever 21, it's essential to choose the right item or size before finalizing the order, as cancellations aren't allowed once the order is submitted. Also, ensure you enter a valid email address, in case there is a problem with the order. Otherwise, Forever 21 can't reach out in case there is an issue with the order. Since it's not possible to cancel an order, the option is to return the item for a refund. If you have ordered the wrong item or size, follow this guide for the step-by-step instructions on how to cancel the order.
Enter the email address associated with your account and your password, then click Login. If you don't remember your password, click Forgot Your Password to reset it.
Select the item you want to return to Forever 21 and start the return process. Follow the on-screen prompts to get a return label.
Follow the instructions printed on the shipping label. Print it, pack the items, and ship them back to Forever 21. Wait for feedback from a Forever 21 staff member regarding the status of your return and refund.
If you don't have an account, follow the steps below.
Enter your order number found in the order confirmation email sent by Forever 21. Enter your email address to start your return, and follow the on-screen instructions to get a shipping label.
If you can't use the return portal when processing returns, proceed to the next step.
You can also send an email to the Forever 21 support team to request a return label. Print the label and pack the item. If you're returning multiple items, a separate shipping label is required for each item.
Note regarding returns:
Forever 21 accepts items for refunds when the product is returned within 30 days of receipt. However, the customer shoulders the shipping fee, as it won't be refunded. Forever 21 will only waive the shipping or restocking fee when they ship an incorrect, damaged, or defective item. Make sure to also return the item in the same condition as when you received it. The item must not be washed or damaged, and the tags must still be attached. You may still be able to return beauty products as long as they're unopened.
You can't return clearance items or products marked as final sale. Perishable items and intimates also can't be returned. Regarding furniture, it's best not to accept the item if it's damaged upon delivery. Once received, you can no longer return the furniture and request a refund.
Forever 21 has filed for bankruptcy, and its physical stores have been closed. You can only purchase Forever 21 items online. While stores in the United States have been closed, international Forever 21 stores are still open. If you're not based in the US and need to file a return, visit the nearest Forever 21 in your area. You may file the return at the physical store, but ensure the item is undamaged or unopened. If you still have questions about canceling an order and processing a return, don't hesitate to get in touch with Forever 21 Customer Support.
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