Recent Ford Customer Questions
Who can I talk to about a pickup that I ordered?
To discuss about a pickup that you've ordered, you should reach out to the Ford dealership from where you made the purchase. They will be able to provide detailed information about your order, including its status and expected delivery date. If you purchased directly from Ford, customer service representatives are best equipped to provide the information you need.
Asked Apr 18, 2024 2:11 AM
hving a engine light problem on my ford figo 2016 1.5 trend
The engine light on your 2016 Ford Figo 1.5 Trend could indicate several issues ranging from a loose gas cap to a more serious engine malfunction. It may also point to issues with the emission system. Given the wide range of possibilities, it's advised to get your vehicle inspected by a professional mechanic as soon as possible. They can use a diagnostic tool to locate the source of the issue. It's important to not ignore the check engine light as doing so could lead to more serious damage to your vehicle if the underlying issue isn't addressed promptly.
Asked Apr 2, 2024 8:26 AM
2002 f150 rear tail lights troubleshooting
If your 2002 Ford F150's rear tail lights aren't working, there could be a few possible causes. The most common ones include burned out or faulty bulbs, a blown fuse, or problems with the wiring. You can begin the troubleshooting process by checking the bulbs. If they appear to be fine, check the fuse box to ensure no fuse designated for the tail lights is blown. If you still do not find the issue, it may be in the wiring, grounding, or a switch or relay. We always recommend seeking professional help for more complex electrical issues, to avoid causing potentially irreparable damage to your vehicle.
Asked Mar 13, 2024 1:40 AM
Help me with my Ford customer service issue
Test Drive & Purchase
How do I schedule a test drive?
Scheduling a test drive for a Ford vehicle is a straightforward process that can enhance your car shopping experience. Generally, one
The process may involve filling out an online form with your personal details, preferred time and date for the test drive, and your local Ford dealership’s information. Many dealerships also offer the convenience of online scheduling, which allows you to select a time that works best for you.
If visiting the website is not convenient, many Ford dealerships welcome inquiries by phone. Speak with a representative, and they can assist you in setting up an appointment. Remember that availability may vary by location, so checking your nearest Ford dealership's offerings is advisable. Enjoy your test driving experience and happy car shopping!...
Can I purchase a Ford vehicle online?
Yes, purchasing a Ford vehicle online is an option that many customers find convenient. The Ford Motor Company offers various tools
In addition to vehicle selection, the Ford website typically includes options for securing financing and exploring leasing possibilities. Customers can also view local dealers and inventory availability. Once a vehicle is selected, an online purchase may entail completing necessary paperwork digitally, scheduling a delivery, or arranging a pickup at a local dealership.
It is important to note that while the purchasing process can largely be completed online, customers may still need to visit a dealer to finalize the transaction, handle signatures, and possibly conduct a test drive. For any specific questions or to find more personalized offerings, customers are encouraged to examine the Ford website for current information regarding online purchasing options, as these can vary based on location and availability....
What financing options are available for purchasing a Ford vehicle?
Ford offers a variety of financing options to cater to the diverse needs of its customers when purchasing a new or certified pre-owned
For traditional financing, customers typically have the option of selecting the loan term that best fits their budget, usually ranging from three to seven years. This flexibility allows customers to manage their monthly payments effectively. Ford Credit also frequently provides special promotional rates, including low or zero percent annual percentage rates, which can be beneficial for those who qualify.
Leasing offers a different approach, allowing customers to pay for only the depreciation of the vehicle during the lease term, which can result in lower monthly payments compared to buying. Additionally, leasing often includes warranty coverage for the duration of the lease, and customers can easily upgrade to a new model once the lease term concludes.
In addition to economic financing options through Ford, customers can enhance their financing experience by working with their dealers to explore potential trade-in values for their current vehicles. Many dealerships have comprehensive programs in place that can assist in evaluating the trade-in value and applying that towards the financing of a new purchase.
For specific financing options and promotions that may be available, it is beneficial to explore the current Ford website. It is there that one can find detailed information tailored to the local market and the specific Ford vehicle being considered....
Ford Models & Features
What are the available models in the Ford lineup?
The Ford lineup includes a diverse array of models designed to meet various needs and preferences. For those seeking a practical and
For individuals and families who require more space, Ford provides a selection of SUVs and crossovers. Notable models in this category include the Ford Explorer, a midsize SUV suitable for family outings, and the Ford Escape, which offers a compact alternative with ample features. The Ford Edge serves as a crossover option that blends performance with utility.
For truck enthusiasts, Ford’s F-Series is renowned for its capability and reliability. The Ford F-150 stands out as a best-selling full-size pickup truck, known for its versatility and numerous trims catering to different requirements. The Ford Ranger is another model worth mentioning, as it provides a midsize truck solution that balances towing capacity with everyday drivability.
Electric vehicle offerings from Ford include the Mustang Mach-E, which has garnered attention for its impressive performance and stylish design, as well as the Ford F-150 Lightning, an electric version of the iconic pickup.
Overall, Ford’s lineup encompasses a wide variety of vehicles, ensuring that there is something for everyone. For the most current information, details, and specifics about each model, the official Ford website serves as a comprehensive resource....
What is the Ford Co-Pilot360 system?
The Ford Co-Pilot360 system is a suite of advanced driver-assistance features designed to enhance vehicle safety and convenience. This
The Co-Pilot360 system typically includes features such as automatic emergency braking, which can detect potential collisions and apply the brakes if necessary to mitigate the impact. Another key component is the blind-spot information system, which alerts drivers to vehicles that may be in their blind spots when changing lanes. Additionally, rear cross-traffic alert is often included, helping to prevent accidents while reversing by detecting approaching traffic from the sides.
Lane-keeping assist is another notable feature, which actively helps steer the vehicle to stay centered within the lane markings. This is particularly useful on long drives or when fatigue may affect the driver's attention. Furthermore, the system often includes adaptive cruise control, allowing the vehicle to maintain a set speed while automatically adjusting to the traffic ahead, providing a more relaxed driving experience.
Some models may even feature a 360-degree camera system, offering a bird's-eye view of the vehicle's surroundings to aid in parking and maneuvering in tight spaces. Overall, the Ford Co-Pilot360 system represents Ford's commitment to safety and innovation, providing a comprehensive set of tools that work together to assist drivers and enhance overall vehicle performance. For those interested in specific features or applications, visiting the current Ford web page may provide additional insights and details....
Can I customize and build my own Ford vehicle?
Yes, customers have the option to customize and build their own Ford vehicles. The Ford Motor Company offers an excellent online tool
The customization options may vary depending on the particular model, as different vehicles offer distinct features and accessories. Popular Ford models like the Ford F-150, Ford Mustang, and Ford Explorer often have extensive customization capabilities. After completing the build process, users can review the total cost associated with their selections, enabling them to make informed decisions within their budget.
While the configurator is a fantastic way to create a personalized vehicle, customers are encouraged to check the official Ford website for any updates on specific features or additional configuration options that may be available. This user-friendly tool can help customers design a Ford vehicle that aligns perfectly with their individual needs and preferences....
Are there any hybrid or electric Ford vehicles available?
Yes, Ford has made significant strides in the hybrid and electric vehicle market. As of October 2023, the company offers a variety
One of the most notable electric vehicles is the Ford Mustang Mach-E, which brings the iconic Mustang spirit into the electric age. This crossover SUV combines impressive performance with innovative technology and a stylish design, appealing to both traditional Mustang enthusiasts and new customers interested in electric vehicles. The Mustang Mach-E offers multiple range options and performance levels, making it suitable for various lifestyles.
Another key electric vehicle in Ford's lineup is the Ford F-150 Lightning, the electric version of the best-selling F-150 truck. The F-150 Lightning not only delivers the capability and utility that F-series customers expect but also features advanced technology and exceptional electric performance. With substantial towing capacity and impressive range, this vehicle demonstrates Ford's commitment to electrifying its most popular models.
In addition to fully electric vehicles, Ford also offers several hybrid options across different models. For instance, the Ford Escape, Ford Explorer, and Ford F-150 are available in hybrid variants, providing a blend of traditional gasoline engine efficiency with electric power, allowing drivers to enjoy better fuel economy and reduced emissions.
Ford continues to expand its portfolio of electrified vehicles, aiming to provide a sustainable yet powerful driving experience. For those interested in exploring the full range of Ford's hybrid and electric offerings, a visit to the official Ford website would provide the most up-to-date information, specifications, and availability in their local area....
Warranties & Services
Where can I find information about Ford's warranty?
Information about Ford's warranty can typically be found on the official Ford website, where details are provided regarding the various
The Ford website also provides essential information about the duration of coverage, what components are included under the warranty, and the procedures for claiming warranty service. Some owners might also find helpful information in the owner's manual provided with their vehicle, as it often includes specific warranty details relevant to that model.
For any additional inquiries or specific circumstances regarding warranty claims, it may be useful to look for further contact information on the current web page or check the customer service section for assistance....
What is FordPass and how does it work?
FordPass is a mobile application developed by Ford Motor Company that serves as a comprehensive tool for Ford vehicle owners. The primary
One of the key features of FordPass is its ability to connect with Ford vehicles equipped with Ford's SYNC technology. This allows users to remotely start their engine, lock or unlock doors, and locate their vehicle using GPS. In addition, the app provides information on fuel levels, maintenance reminders, and real-time vehicle health updates, ensuring that owners stay informed about their vehicle's status.
Another significant aspect of FordPass is its search functionality. Users can find nearby service centers, gas stations, and charging stations for electric vehicles, making it easier to plan trips and maintain their vehicle. The app also integrates with Ford's rewards program, allowing users to earn points for various activities related to their vehicle and redeem them for discounts or perks.
To enhance usability, FordPass is designed with a user-friendly interface, making navigation simple and intuitive. The platform is continually updated to introduce new features and enhancements, ensuring that users can take full advantage of the technological advancements provided by Ford. Overall, FordPass serves as a valuable resource for Ford customers, making vehicle ownership a more connected and enjoyable experience. Users interested in more specific details or updates about FordPass should refer to the official Ford website....
Are there any special offers or incentives available for Ford vehicles?
Ford frequently offers a range of special offers and incentives for its vehicles that can vary by region, model, and time of year.
In addition to these incentives, Ford may also run promotional events or seasonal sales that can provide consumers with further savings opportunities. For instance, during holiday seasons, there might be limited-time offers that can be attractive for buyers seeking a new Ford vehicle.
To find the most current and applicable incentives, prospective buyers should visit the official Ford website, where detailed information is typically made available. It is important for customers to check the local dealership’s offers as well, since regional promotions can also influence pricing and specials. Additionally, some dealerships may offer exclusive incentives that are not listed on the main Ford website.
While this conversation focuses on general information, the specific offers can change regularly, and some offers may have eligibility requirements, so it is worthwhile to explore all available options on the current Ford webpage or contact local dealerships for the most accurate and timely information....
How often should I service my Ford vehicle?
The recommended service frequency for a Ford vehicle can depend on several factors, including the model, year, and driving conditions.
In addition to mileage, Ford emphasizes the importance of paying attention to your driving conditions. If you frequently drive in severe conditions—such as extreme temperatures, heavy traffic, or off-road situations—more frequent inspections and servicing may be advisable.
Regular service helps ensure optimal performance, safety, and longevity of the vehicle. For the most accurate information regarding your specific Ford vehicle, checking the owner’s manual or the current webpage is always a good practice. This way, you can stay updated on any changes or recommendations specific to your model....