In a nutshell: In early 2021, Google acquired Fitbit and has since shifted focus to the Pixel Watch while users can still file warranty claims for Fitbit devices, now branded as Fitbit by Google. These devices allow for sleep and activity monitoring, offering personalized health insights, and feature improved battery life and water resistance
Google acquired Fitbit in early 2021, and although it has discontinued producing Fitbit devices in favor of the Pixel Watch, users can still file a warranty claim. Regarding branding, Fitbit is now referred to as Fitbit by Google or Google Fitbit. With a Fitbit device, you can monitor your sleep, track your activities, receive personalized health insights, and stay motivated. Fitbit by Google has a longer battery life and is also water-resistant. However, like other devices, it's also still prone to accidental damage. Don't worry, you can file a warranty claim for this, and we'll guide you through the process.
Did you purchase your device after July 11, 2023? Visit Google's Warranty Center to review the terms of your warranty and whether you can file a claim.
Select Fitbit-Branded Hardware bought after July 11, 2023.
If your warranty covers replacement, repair, or refund, file a claim.
For those with devices purchased before July 11, 2023, please proceed to the next step.
Read this Fitbit Limited Warranty thoroughly and file a claim if you're eligible for a refund or replacement. When there are defects on the device, warranty coverage includes repair at no charge using either refurbished or new replacement parts. However, note that shipping charges may still apply.
If you're eligible for a refund or replacement, use the next step.
Note that warranty terms vary by region or country, and where you purchased your device. Check out this page for more information about filing a warranty claim for your Fitbit device.
Tap the "Contact Us" button on the page to view a list of available contact options. You'll need to provide Google with your complete name, contact information, and the serial number of your device. Please note that you may also be required to provide proof of purchase. You will be asked to send your Fitbit device for a checkup, and when it's defective, Google will send a replacement.
Do you have Preferred Care by Google? You can also make a claim over the phone.
Preferred Care includes coverage for accidental damage, no claim limits on mechanical or electrical breakdowns, repairs for cracked screens, and a non-return fee for replacements.
For replacements, you may be given either a new or a refurbished device. Tap on your device and follow the on-screen instructions on how to get coverage for your Preferred Care plan.
Is your Fitbit device out of warranty? No worries, you can still contact Google for assistance on troubleshooting an out-of-warranty device. You can still contact Google for troubleshooting and other assistance, even if you purchased your device from a different store. If you're eligible for a replacement, you can check its status online. You will also receive an email regarding the replacement process. If you're experiencing other issues, please don't hesitate to contact Google Customer Support.
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