How Do I Cancel My Order with Fanatics?

Introduction

At Fanatics, canceling orders for most items is possible. However, they can't guarantee that all orders can be canceled once it has been submitted. Orders that cannot be canceled include customized items produced by Fanatics and other third-party vendors, which include player names or personal requests. Cancellation isn't possible due to the production timeframe of these items. Don't worry, though; you'll still be able to cancel most items purchased through Fanatics, and this guide will show you how.

Sign In to Your Account

The first step is to log in to your account using your email address and password. You can also log in with your Google account, whichever account the item purchased is associated with.

Once logged in, you'll be able to check the status of the order and make changes to it, including cancellation (if the item is eligible for cancellation).

If you have an order number, follow the next step.

Find Your Order

If you're unable to log in (because you forgot the password), you can also make changes to the order using the order number. Enter the order number and tap Continue. Then follow the on-screen instructions on how to modify or cancel orders.

Tap "Need to Modify Order"

Once logged in or once you find the order, click on the item you want to modify or cancel. If it's eligible for cancellation, you can find the Need to Modify Order option. Click on it to start the cancellation process.

Click Cancel Order

To cancel the order, click Cancel Order. If the item isn't the order you wish to cancel, just tap Looking for another order and enter the order number, or check your list of orders when you're logged in to your account.

Select a Reason for Cancellation

Choose from the list. Regardless of the reason selected, you'll still be able to cancel the order.

Confirm the Cancellation

Wait for the screen to update. You'll know the cancellation is successful after seeing the Canceled status on the page. When the item is delayed and you can't use the self-service cancellation feature on the site, consider contacting Fanatics directly.

For customers who wish to just return the order and get a refund, you can process the return by visiting the Track My Order page or by logging in to your account. Look for the item you want to return and tap View Order Details. The process is the same for cancellation; simply choose a reason for return and tap Process Return. Note that there is a $9.99 fee to cover shipping, but Fanatics can waive this fee if you select a gift card refund.

Use the Chat Feature to Contact Fanatics

You can call, mail, and chat with Fanatics for further questions or clarifications regarding order cancellations. Just tap the Chat Feature on the website and tap Orders and Purchases or Returns and Exchanges. You can also type your message and wait for a representative to respond.

Conclusion

It takes up to 10 business days for the Fanatics team to process the cancellation. You'll have to wait 2-7 business days for the refund; however, if you select a gift card refund, it will be processed within 24 hours. If you do not see the amount beyond 7 business days, consider contacting their support and inquire about the status of your refund. Are you still having issues with your orders with Fanatics? Don't hesitate to get in touch with their Customer Support team.