Ethiopian Airlines Customer FAQ

Ethiopian Airlines has specific baggage allowances and restrictions that can vary depending on the type of ticket purchased, the travel Additionally, passengers are permitted to carry one piece of cabin baggage on board. The maximum dimensions for this cabin baggage are usually set at fifty-six centimeters in height, forty-five centimeters in width, and twenty-five centimeters in depth, including wheels and handles. It is important for travelers to keep in mind that certain items such as sharp objects, flammable materials, and liquids over one hundred milliliters are not permitted in cabin baggage for safety reasons. Ethiopian Airlines also has specific policies regarding oversized and overweight baggage, which may incur additional fees. Furthermore, there are different rules for baggage allowances for codeshare flights, so passengers are advised to check the details relevant to their specific itinerary. It is always recommended for travelers to verify the latest information on baggage policies on the official Ethiopian Airlines website, as these policies may change and can vary between different flights and regions....

The check-in process for Ethiopian Airlines flights is designed to be straightforward and convenient for passengers. Travelers have For those who prefer in-person check-in, Ethiopian Airlines provides traditional check-in counters at airports. It is recommended that travelers arrive at the airport well ahead of their departure time to allow ample time for baggage check and security clearance. The airline generally advises arriving at least three hours in advance for international flights and two hours for domestic flights. Additionally, Ethiopian Airlines offers self-service kiosks at some airports, allowing passengers to check in quickly and efficiently. Regardless of the chosen method, it is always beneficial for passengers to review the specific guidelines and requirements related to check-in on the official Ethiopian Airlines website, including any information about necessary travel documents, baggage policies, and additional services....

Ethiopian Airlines has a comprehensive policy in place to address situations involving lost or delayed baggage. In the unfortunate Once the report is submitted, Ethiopian Airlines will usually track the baggage using the details provided. The airline typically commits to keeping passengers updated on the status of their baggage and making arrangements for its delivery as soon as it is located. Compensation for delayed baggage may be available, particularly if the delay lasts beyond a specified timeframe, and this is commonly outlined in the airline’s policies. In cases where baggage is deemed lost after an extensive search period, Ethiopian Airlines usually follows a claims process that allows affected passengers to file for compensation. Passengers are encouraged to keep documentation related to their travel and baggage claim, as this can be crucial in the event of loss or damage. For the most current and detailed information on their baggage policy, it is advisable for passengers to check Ethiopian Airlines’ official website....

Ethiopian Airlines does have specific policies regarding extra baggage fees, which may vary depending on the travel class and route. The fees for extra baggage can depend on factors such as weight and size of the additional bags, as well as the specific route being traveled. It is important to note that certain destinations may have different baggage policies and fees. Travelers are encouraged to check the most current information on the official Ethiopian Airlines website, as this resource will provide the most accurate details about baggage allowances and fees for different flight classes and routes. Being informed about these policies beforehand can help ensure a smooth travel experience....

The check-in procedure at the airport for Ethiopian Airlines typically involves several steps to ensure a smooth travel experience. At the check-in counter, passengers will present their travel documents, such as a passport and ticket or booking reference, as well as any required visas for their destination. Ethiopian Airlines staff will assist with checking in baggage, if applicable, and will provide boarding passes for the flight. Passengers traveling with children or special needs may receive additional assistance at this stage. In addition to the traditional check-in at the counter, Ethiopian Airlines also offers online check-in, which can be completed on their website or mobile application. This allows passengers to check in from the comfort of their homes, choose their seats, and potentially save time at the airport. Finally, after obtaining the boarding pass, passengers can proceed to security and immigration checks before heading to their designated departure gate. For specific details or changes to procedure, it might be helpful to visit the Ethiopian Airlines website for the latest information....

Ethiopian Airlines typically allows customers to make changes to their bookings, subject to certain terms and conditions that vary Passengers can visit the official Ethiopian Airlines website, where they will find options for managing their bookings online. This portal often provides a user-friendly interface for making changes. It is also advisable to review the specific policy related to the fare purchased, as not all tickets are eligible for changes or may incur higher fees. For detailed and up-to-date information, it is best to refer directly to the relevant section of the Ethiopian Airlines website or review the confirmation email received upon booking....

Ethiopian Airlines accepts several forms of payment for booking flights to ensure a smooth transaction process for its customers. Generally, It is important to note that specific payment methods can differ depending on the booking platform being used, such as the Ethiopian Airlines official website or mobile app. Therefore, customers are encouraged to review the payment options presented during the booking process to confirm the acceptable methods. For the most accurate information, checking the current payment section on the Ethiopian Airlines web page is advisable....

Ethiopian Airlines offers several options for group bookings to accommodate various travel needs. Typically, a group is defined as When making a group booking, it is advisable to contact Ethiopian Airlines to discuss specific requirements, such as group size, desired destination, travel dates, and any special services that may be needed. The airline can provide the necessary information on group fares, which can be more economical compared to individual bookings. Additionally, Ethiopian Airlines may offer options for holding group seats for a limited period while finalizing the traveler list, which can be particularly useful when organizing arrangements. Travelers should be aware of the unique terms and conditions that apply to group bookings, including payment policies, ticket changes, and cancellations. For the most accurate and updated information about group bookings, it is recommended to refer to the Ethiopian Airlines website or their dedicated customer service section, where contact information and additional resources can be found....

Ethiopian Airlines has a cancellation policy that varies based on the fare type and ticket conditions. Generally, refundable tickets Additionally, if a flight is canceled by Ethiopian Airlines due to operational issues, customers are usually entitled to a full refund or rebooking without extra charges. It is advisable for travelers to carefully review the fare rules when booking their flights, as these details provide important information regarding cancellation policies. For the most accurate and up-to-date information, it is beneficial to visit the official Ethiopian Airlines website, where the specific terms relating to cancellations and changes can be found....

Ethiopian Airlines offers a frequent flyer program known as ShebaMiles. This program is designed to reward loyal customers for choosing The ShebaMiles program has multiple membership tiers, which include Blue, Silver, Gold, and Platinum. Each tier offers different benefits that increase as members climb the ranks. For instance, higher-tier members may enjoy perks such as complimentary upgrades, priority boarding, and additional luggage allowances, among other advantages. Enrollment in the ShebaMiles program is typically straightforward and can be done online through the Ethiopian Airlines website. As members accumulate miles, they can track their balance and explore the range of available rewards through the program’s online portal. In addition to earning and redeeming miles, members may also benefit from partnerships that Ethiopian Airlines maintains with various airlines, allowing them to earn miles even when flying on partner carriers. For the most up-to-date information on the specific earning rates, tiers, and redemption options within the ShebaMiles program, it is advisable to visit the official Ethiopian Airlines website. This will provide comprehensive details about how to maximize benefits and make the most of travel with Ethiopian Airlines....

Ethiopian Airlines offers several options for passengers who are interested in upgrading their seat or cabin class. One primary method Another option for upgrading is through the purchase of an upgrade. Ethiopian Airlines frequently provides opportunities for passengers to purchase an upgrade during the online booking process, as well as prior to departure and sometimes at the airport. Passengers may also inquire about upgrade availability during check-in. If there are seats available in a higher class, they may be offered an upgrade at that time. It is important to keep in mind that not every flight may have availability for upgrades, and options can vary based on fare type and class of service purchased. For the most accurate and up-to-date information on upgrades, it is beneficial to consult the current Ethiopian Airlines web page or the relevant sections regarding upgrades....

Ethiopian Airlines offers a range of in-flight services and amenities designed to enhance the comfort and convenience of passengers Passengers in premium classes, such as Business Class, can expect higher levels of service, which may include personalized attention from flight attendants, lie-flat seating, and access to premium beverages. In addition to the dining options, Ethiopian Airlines offers a selection of in-flight entertainment, which features a wide array of movies, television shows, music playlists, and documentaries that cater to diverse tastes. For passengers traveling on long-haul flights, amenities such as blankets, pillows, and personal hygiene kits may be provided to ensure a more comfortable experience. Wi-Fi connectivity is becoming increasingly available on select routes, enabling travelers to stay connected during their flight. Ethiopian Airlines also provides services for families with young children, such as baby meals and entertainment options tailored for younger passengers. Passengers can also enjoy duty-free shopping on board, offering a selection of products at competitive prices. For specific details regarding available services and amenities on a particular flight, it is advisable to visit the official Ethiopian Airlines web page, as offerings may vary based on route and aircraft type....

Ethiopian Airlines does offer passengers the option to request special meals on board. This service is designed to accommodate various...

To make a special request for in-flight services with Ethiopian Airlines, it is important to understand that such requests often need If the request is made after the initial booking, there is often a dedicated section on the airline's website where travelers can input their preferences or make changes to their reservations. It is advisable to check the most current policies regarding special requests, as these can vary. For more comprehensive information, passengers may want to look at the relevant sections of the Ethiopian Airlines website, where up-to-date details and procedures can be found....

Traveling to Ethiopia generally requires a visa, but the specific requirements depend on the traveler's nationality and the purpose...

Ethiopian Airlines aims to provide a comfortable travel experience for all passengers, including those with disabilities. The airline Furthermore, Ethiopian Airlines acknowledges the importance of accessible facilities at airports and aboard their aircraft. They strive to ensure that passengers with disabilities can navigate their journey with minimal difficulty. This includes access to specialized seating and restrooms designed to accommodate various needs. It is advisable for travelers to review the current information available on the Ethiopian Airlines website regarding travel requirements and assistance for passengers with disabilities. This resource can provide detailed guidance on the support offered, including any necessary documentation or procedures to follow before flying. By staying informed, passengers can ensure a smoother travel experience with Ethiopian Airlines....

Ethiopian Airlines typically offers discounted fares for children and infants traveling on their flights. Generally, children aged...