En Masse Entertainment Customer FAQ

En Masse Entertainment may be slow to respond on social media and Reddit, but this shouldn't discourage you from trying again. They...

En Masse Entertainment has specific policies regarding refunds for in-game purchases, which typically align with the standards set Players are encouraged to review the End User License Agreement, Terms of Service, or any relevant documentation available on the official En Masse website, as these sources provide detailed information regarding the policies in place. The refund process might also differ based on the platform from which the game was purchased, such as a console or a digital storefront. For the most accurate and up-to-date information, players should refer to the current web page where they can find specific details related to refunds, including any potential procedures players might need to follow to request one. Understanding this policy can help manage expectations regarding financial transactions within the game....

En Masse Entertainment offers a variety of support options for players of their games. Players can typically start by visiting the In addition to the knowledge base, there may be options for submitting support tickets directly to the En Masse support team. This allows players to receive assistance tailored to their specific situations. It is also common for En Masse to provide community forums where players can engage with one another, share experiences, and discuss challenges they encounter in-game. These forums may offer insights and tips from fellow players, creating a collaborative environment. For urgent matters or specific game-related issues, players are encouraged to explore the support resources provided on the official website for the most accurate and up-to-date contact information. This ensures that players access the right avenues for assistance while enjoying their gaming experience with En Masse titles....

En Masse Entertainment is known for developing and publishing a range of engaging games, with a particular focus on multiplayer and In addition to TERA, En Masse Entertainment has worked on several other titles, including the free-to-play action MMORPG Closers, which emphasizes fast-paced combat and an engaging storyline. Closers allows players to choose from various characters, each with unique abilities and play styles, offering a dynamic gaming experience. Another notable title is the mobile game, EN MASSE, which offers a blend of action and role-playing elements. This title aims to reach a broader audience by providing accessible gameplay on mobile devices. Beyond these specific games, En Masse Entertainment has engaged in publishing partnerships, bringing other games to the Western market under its banner, thus expanding its portfolio. For detailed information on current and upcoming games, it is advisable to check the official En Masse Entertainment website, which may provide updates on new releases and additional offerings....

En Masse Entertainment hosts its games primarily on its official website, where players can create an account and access their titles....

En Masse Entertainment has developed and published a variety of games, with many of them adhering to a free-to-play model. This means...

En Masse Entertainment offers various games, each with its own set of system requirements that can differ depending on the title. Generally, For example, a typical game might require a dual-core processor, a minimum of four gigabytes of RAM, and a dedicated graphics card with a certain amount of memory, often from brands such as NVIDIA or AMD. The recommended requirements, however, usually suggest a more powerful processor, at least eight gigabytes of RAM, and a more advanced graphics card to enhance graphics quality and performance. Players should also consider the operating system, as many games are compatible with both Windows and macOS, but may have specific version requirements. Additionally, available storage space is an important factor, as games can require multiple gigabytes of free space for installation. For the most accurate and up-to-date information regarding specific games and their requirements, it is beneficial to visit the official En Masse Entertainment website, where system requirements are often listed on individual game pages. This way, players can ensure their devices are capable of providing an optimal gaming experience....

En Masse Entertainment primarily focuses on developing and publishing titles that are available on PC. While they have made some of If you are specifically interested in a certain game or title, it may be helpful to check the official website or the game's page for the most up-to-date information regarding platform availability. Developers sometimes expand to new platforms based on demand and market trends, so it is worth keeping an eye on announcements. You may also find information about future releases or potential console adaptations there....

En Masse Entertainment typically has a minimum age requirement for players, which is generally set at thirteen years old. This age...

En Masse Entertainment does provide options for transferring game progress between devices, but the specifics can vary depending on However, it is important to note that not all games may support cross-device progress transfer, and some could have unique requirements or limitations. Therefore, players should check the specific game's support pages or FAQs for detailed instructions on how to transfer their progress. For the most accurate and up-to-date information regarding your particular game and its capabilities, it is advisable to look on the official webpage. Here, you will find the latest guidance directly from En Masse Entertainment regarding account management and device compatibility for your game progress....

En Masse Entertainment typically offers a variety of payment methods for purchasing in-game items. Commonly accepted methods include To ensure you are aware of the most current information regarding payment options, it is advisable to check the official website of En Masse Entertainment. The payment methods may vary based on promotions or updates, so visiting their site will provide you with the most accurate and up-to-date details....

En Masse Points, commonly referred to as EMP, is a virtual currency used exclusively within the games published or developed by En To use EMP, players need to access the in-game shop or marketplace associated with the game they are playing. Once in the shop, players can browse available items, including cosmetic items, boosts, and other premium content. When a player finds an item they wish to purchase, they can select it and proceed to checkout using their EMP balance. The deducted amount of EMP will be reflected in the player's account, and the purchased item will typically be delivered directly to their in-game inventory. For the most current and detailed information regarding EMP, including how to earn it or potential new items available for purchase, players are encouraged to visit the official En Masse Entertainment website. It features up-to-date guidelines and details about the currency and its usage....

En Masse Entertainment offers a variety of payment options for purchasing its games, ensuring accessibility for a wide range of players. In some cases, En Masse may also partner with third-party payment services that might allow for transactions through prepaid cards or other methods, depending on individual preferences and regional availability. Players interested in making in-game purchases might find additional payment options available through platforms such as Steam or other digital storefronts that distribute En Masse titles. For the most accurate and current information regarding payment options, it is advisable to refer to the official website of En Masse Entertainment. There you will find detailed information about the available payment methods and any updates that may occur over time....

En Masse Entertainment regularly hosts a variety of events and promotions across their games to engage players and enhance their gaming...

En Masse Entertainment offers a variety of community features that enhance the gaming experience and foster connections among players. In addition to forums, En Masse often hosts events and competitions that encourage community participation. These events can range from in-game contests, where players can showcase their skills, to community-driven activities, promoting collaboration among members. Such events not only provide entertainment but also reward players with exclusive in-game items, helping to build a sense of community and friendly competition. Social media channels are also a vital part of the community interaction strategy. En Masse engages with gamers across platforms like Twitter, Facebook, and Instagram, sharing updates, community spotlights, and promotional content. This engagement enhances the sense of belonging among players by providing a space for them to connect with their favorite games and the developers behind them. Furthermore, many games published by En Masse include in-game features that facilitate player interaction, such as guilds, chat systems, and cooperative gameplay modes. These features encourage teamwork and camaraderie, promoting a supportive community atmosphere.For the latest information regarding community features and activities, players can refer to the current web page of En Masse Entertainment....