ETS.org Customer FAQ
Top Answers & How-to Guides
What is ETS.org's Phone Number?
The question we are asked most often is about how to talk to ETS.org customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
What should I do if I encounter technical issues during the test?
If a test taker encounters technical issues during an ETS test, there are several steps that can be taken to address the situation.
If the issue persists, the test taker can usually find a way to report the problem, either to a proctor at the testing site or through on-screen options if taking the test online. It is crucial to describe the issue clearly, as this helps staff understand the situation and provide appropriate assistance.
In some cases, technical issues may result in a break or a reset of the test, so it is advisable to familiarize oneself with any policies regarding test interruptions as outlined in the guidelines provided by ETS. For detailed information and support resources, it would be beneficial to refer to the current web page of ETS.org....
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Preparation and Materials
How do I prepare for an ETS test?
Preparing for an ETS test involves several important steps to ensure that you are well-equipped to perform to the best of your abilities.
Once you have gathered information about the test, the next step is to create a study plan tailored to your individual needs. Consider allocating time for different sections of the test, and ensure that you balance your study sessions with practice tests and review periods. Practice tests are particularly beneficial as they not only help you track your progress but also familiarize you with the timing and stress of the actual test environment.
Additionally, utilizing official ETS study materials is highly recommended. These materials may include study guides, sample questions, and practice tests. Many candidates find success in grouping their study activities with peers or joining study groups to enhance their learning experience through discussion and mutual support.
Lastly, it can be helpful to focus on test-taking strategies. Learning how to effectively manage your time, eliminate incorrect answer choices, and approach different question types can greatly improve your performance. Remember that taking care of your physical and mental well-being during the preparation phase is equally important. A well-rested mind and body tend to perform better on test day. For specific resources and information regarding your test, it would be beneficial to explore the current web page of ETS....
Are there practice materials available for ETS tests?
Yes, there are a variety of practice materials available for ETS tests. The Educational Testing Service provides official practice
In addition to the resources offered directly by ETS, there are often third-party publishers and online platforms that produce supplementary study aids and practice exams. These can add variety to one's study routine and help reinforce learning.
It is advisable for test takers to explore the official ETS website for the most current and comprehensive practice materials specific to the test they plan to take. The website also offers information on preparation strategies and tips that can be beneficial. For detailed information about what is available, visiting the respective test page on the ETS website will be very helpful....
Testing Information
What updates are periodically made to ETS tests?
ETS.org periodically updates its tests to ensure they remain relevant, reliable, and reflective of current academic and industry standards.
In addition to content updates, ETS may also enhance the technology used in administering tests. This could involve upgrading the digital testing platforms, improving user interfaces, and ensuring accessibility features are up to date for all test takers.
Furthermore, ETS regularly reviews item pools and test questions to maintain high-quality assessments that accurately measure the skills and knowledge they are intended to evaluate. By analyzing trends in education and analyzing the performance of test items, ETS can adjust the tests to better serve both educational institutions and individuals seeking certification or admission.
For specific details about recent changes or updates to particular ETS assessments, it is advisable to check the official ETS website, which provides the most current and comprehensive information....
What tests does ETS offer?
Educational Testing Service, commonly known as ETS, offers a variety of assessments designed to measure skills, knowledge, and abilities
For those pursuing teaching credentials, ETS offers the Praxis tests. The Praxis series assesses the knowledge and skills of prospective teachers and is often required for certification in various states. Another assessment conducted by ETS is the SAT, which evaluates high school students' readiness for college.
Furthermore, ETS also provides specialty assessments such as the Advanced Placement exams and assessments for professional licensure in areas like healthcare and accounting. Each test serves a specific purpose and may have varying requirements depending on the field or institution. For the most current and comprehensive information regarding the tests offered by ETS, visiting their official website is a helpful approach....
Where can I find information on test centers for ETS exams?
Information regarding test centers for ETS exams can typically be found directly on the official ETS website, ets.org. There, prospective
Additionally, the site often provides important information about the registration process, requirements for each test center, and any relevant health and safety protocols that may be in place. It is advisable to review this information thoroughly to ensure that you are well-informed about your testing options and any additional logistics involved. Always check for the latest updates on the website, as details may change based on shifting circumstances or new policies instituted by ETS....
What accommodations are available for test-takers with disabilities?
Educational Testing Service provides a variety of accommodations to ensure that individuals with disabilities can participate in their
The specific accommodations one might receive are determined through a detailed request process, in which test-takers must provide appropriate documentation of their disability and the need for specific accommodations. It is crucial for applicants to disclose their needs as early as possible to allow for sufficient processing time before the scheduled test date.
In addition to standardized adjustments, Educational Testing Service emphasizes that individuals should feel empowered to communicate their requirements, as personal needs can vary significantly. It is advisable for test-takers to consult the official ETS website for more comprehensive information about the accommodation process, eligibility criteria, and detailed instructions for submitting accommodation requests. This ensures that each individual receives the support they need to perform to the best of their abilities. Moreover, the website may provide insights on specific tests and any updated procedures related to accommodations....
Registration and Fees
Can I reschedule my ETS test?
Yes, it is possible to reschedule an ETS test. The process for rescheduling may vary depending on the specific test you are taking,
It is also important to be aware that there may be a rescheduling fee associated with this process. To avoid any penalties, candidates should ensure they complete the rescheduling within the specified time frame.
For the most accurate and up-to-date information, including any relevant fees and deadlines, it is best to visit the official ETS website. There, candidates can find specific instructions related to their chosen assessment and any information they need to successfully manage their test schedule....
What are the fees associated with ETS exams?
The fees associated with ETS exams can vary widely depending on the specific exam being taken, as well as other factors such as test
It is important to note that ETS may also impose fees for additional services such as rescheduling or late registration. Some tests may have specific fees for special accommodations as well.
To find the most accurate and current information regarding the fees associated with a particular ETS exam, it is advisable to visit the official ETS website. There, individuals can navigate to the specific exam section to view comprehensive details related to registration, payment options, and any additional fees that may apply. This not only provides clarity on costs but also ensures that one is aware of any upcoming changes to fee structures or additional services that may incur further charges....
How can I register for an ETS test?
To register for an ETS test, individuals can visit the official ETS website at ets.org. Once on the site, they can navigate to the
Candidates will need to create an ETS account if they do not already have one. This account will facilitate the registration process and allow for the management of test dates, locations, and score reports. During registration, individuals will be prompted to select their preferred test date and testing center, and they may be asked to provide personal information and payment details.
It is important to check the registration deadlines, as they can vary depending on the test and location. Additionally, candidates may want to familiarize themselves with any identification requirements for test day. For the most accurate and current information, visiting the appropriate pages on the ETS website is recommended....
Scores and Rescores
How can I view my test scores or get a copy?
To view test scores or obtain a copy, individuals should typically start by visiting the ETS.org website. This site provides detailed
If a test taker has lost their login credentials or faces difficulties accessing their account, they may need to follow specific steps outlined on the website, such as using the "Forgot Username" or "Forgot Password" features. For those who do not have an ETS account or require a physical copy of their scores, it is essential to look for the relevant instructions regarding score reports on the website.
Additionally, the site may have information regarding any applicable fees and the process for requesting score reports if needed. Overall, visiting ETS.org is the best way to find the most current and accurate information regarding accessing test scores....
Technical Support
How does ETS protect the security of test takers?
ETS takes the security of test takers very seriously and employs a range of measures to ensure that both the testing process and test
Additionally, ETS implements rigorous procedures for developing and administering assessments. Test materials are tightly controlled, and there is a strong emphasis on confidentiality throughout the testing process. Test items are rotated and updated to prevent any potential leaks or compromises of test content. Furthermore, ETS has established protocols to identify and respond to any suspicious behavior during testing sessions.
The organization also provides clear guidelines on test security and integrity, ensuring that test takers understand their responsibilities in maintaining a fair testing environment. Any violations of these guidelines are taken seriously, and appropriate measures are enacted to uphold the integrity of the examination process.
For more detailed information regarding the specific security measures or policies ETS employs, one may refer to the official ETS website, where current information is available....
What should I do if I encounter technical issues during the test?
If a test taker encounters technical issues during an ETS test, there are several steps that can be taken to address the situation.
If the issue persists, the test taker can usually find a way to report the problem, either to a proctor at the testing site or through on-screen options if taking the test online. It is crucial to describe the issue clearly, as this helps staff understand the situation and provide appropriate assistance.
In some cases, technical issues may result in a break or a reset of the test, so it is advisable to familiarize oneself with any policies regarding test interruptions as outlined in the guidelines provided by ETS. For detailed information and support resources, it would be beneficial to refer to the current web page of ETS.org....
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