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DraftKings Customer FAQ

Top Answers & How-to Guides

How do I Contact DraftKings Customer Service?

The question we are asked most often is about how to talk to DraftKings customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Why Is My Draftkings Account Locked?

DraftKings is an American sports betting provider with daily and weekly contests with prize earnings. When signing up for your DraftKings...

Why Is My Draftkings Account Restricted?

This article talks about getting locked out of your DraftKings account. The most common reasons for getting locked out of your account...
Ask any question you have about DraftKings customer service, get an answer now.

Recent DraftKings Customer Questions

When I click on draft kings it says connection error then says check wi-fi or mobile data there both on still nothing

If you're experiencing a connection error with DraftKings, it may be due to temporary server issues or your internet connection. Ensure your device is connected to a stable internet source, and try restarting your device or reinstalling the app. Additionally, check if there are any updates available for the app that you may need to install. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Nov 27, 2025 12:51 AM

I won 67 bucks last night I’m trying to withdraw 50 back to my cash app a card I have on file

To withdraw funds to your Cash App card, make sure it's linked to your DraftKings account. Navigate to the withdrawal section in your account, select the amount you wish to withdraw, and choose Cash App as the payment method. Follow the prompts to complete the transaction. Keep in mind that withdrawals can take some time to process. If you encounter any issues, there is a link to the most up-to-date contact information right here on this page.
Asked Nov 25, 2025 2:05 PM

I dont have access to may email on file how do I change it?

To change your email address on file, log into your DraftKings account and navigate to the account settings. Look for the option to update your email address. Follow the prompts to enter your new email and save the changes. If you encounter any issues, refer to the help resources available on the site.
Asked Oct 19, 2025 3:27 AM

It wants to send me a verification code to my old phone number that I have no access to it how do I change my phone number in my account

To change your phone number in your DraftKings account, you need to access your account settings. Look for the section labeled 'Account' or 'Profile' where you can update your personal information. If you cannot change your phone number due to verification issues, you may need to follow the prompts for account recovery or verification using alternative methods. Be sure to have your current information ready for any required verification steps.
Asked Oct 12, 2025 6:07 PM

I have referred several people and I play daily and still not receive my bonus of a $100 yet

Bonuses can take time to be credited after meeting the required conditions for referrals and daily play. Ensure you've met all terms related to the bonus, as specific eligibility criteria must be fulfilled. If the bonus still hasn't appeared, it may require further investigation. For the most up-to-date contact information to address your concern, you can find a link right here on this page.
Asked Sep 30, 2025 3:10 PM

Help me with my DraftKings customer service issue

Refunds and Fees

How Do I Get a Refund from Draftkings?

DraftKings is an operator in the field of fantasy games, so the chance of winning is as good as your fantasy team. The company doesn't...

Are there any fees associated with using DraftKings?

DraftKings does have certain fees and charges associated with its various platforms, which may vary depending on the type of service When it comes to DraftKings Casino, there may be varying wagering requirements, which can be viewed as a form of cost associated with using the platform, particularly when it comes to promotional offers. Additionally, while depositing funds to your account usually does not incur fees, some payment methods may have associated costs, which is something users should verify before proceeding. For daily fantasy sports, DraftKings typically charges entry fees for contests, which can also affect your overall spending. To find detailed information regarding any specific fees or terms, it is advisable to review the current information available on the DraftKings website, as this will provide the most up-to-date and comprehensive overview of any applicable charges....

How does the betting tax work on DraftKings?

Betting taxes can vary significantly depending on your location, as they are governed by both federal and state laws. For patrons using Winnings from betting are considered taxable income by the Internal Revenue Service (IRS). This means that any profits you earn from your bets will need to be reported on your federal tax return. If your winnings exceed a certain threshold, which is typically six hundred dollars and at least three times the amount of your wager, DraftKings may provide you with a W-2G tax form. This form details your winnings and has to be included when filing your taxes. In addition to federal taxes, many states also impose their own taxes on gambling winnings, which can range from a flat rate to a percentage of your income. It is important to be aware of your local tax laws, as these are the rules you will need to follow when reporting your earnings. It is advisable to maintain detailed records of your bets, including both winnings and losses, as this can help you accurately file your taxes and may offset taxable income. For those who want specific details related to their unique situation or more precise information regarding the tax implications of their bets, it may be helpful to consult the current web pages provided by DraftKings or refer to a tax professional familiar with gaming taxes....

Account Issues

Why Is My Draftkings Account Locked?

DraftKings is an American sports betting provider with daily and weekly contests with prize earnings. When signing up for your DraftKings...

Why Is My Draftkings Account Restricted?

This article talks about getting locked out of your DraftKings account. The most common reasons for getting locked out of your account...

Can I have multiple DraftKings accounts?

DraftKings does not allow individuals to maintain multiple accounts. This policy is in place to ensure fair play and the integrity Should a user find it necessary to have a different account due to a specific situation, such as becoming a resident of another state where the service is offered, it is advisable to close the original account before creating a new one. Users can refer to the official DraftKings website for more detailed information about account policies and related guidelines. It is always beneficial to be familiar with the terms of service to ensure compliance. The website generally provides comprehensive resources, including contact information for any inquiries....

What should I do if I forgot my DraftKings password?

If you have forgotten your DraftKings password, the first step is to navigate to the DraftKings login page. There, you will find an...

Can I change my email address associated with my DraftKings account?

Yes, it is possible to change the email address associated with a DraftKings account. Generally, the process involves logging into...

User Experience

Can I change my username on DraftKings?

Yes, DraftKings allows users to change their usernames, although there may be specific guidelines and limitations surrounding this...

What is the DraftKings Rewards program?

The DraftKings Rewards program is a loyalty initiative designed to enhance the experience for players using DraftKings platforms, such DraftKings Rewards operates on a tiered system, meaning users can advance through different levels based on their activity. Each tier offers a range of perks, with higher tiers providing enhanced benefits. These rewards not only create a more engaging environment for users but also serve to recognize and appreciate loyal customers. Users can easily keep track of their points and rewards through their DraftKings account. For specific details on how to earn points and the various rewards available at different tiers, it is helpful to refer to the official DraftKings webpage. This will provide up-to-date information about the program and any promotions that may be currently running....

What are the responsible gaming features offered by DraftKings?

DraftKings places a strong emphasis on responsible gaming to ensure a safe and enjoyable experience for all users. One of the notable Another important feature is the self-exclusion option. This allows users to voluntarily exclude themselves from gaming activities for a set period. During this time, their accounts will be suspended, and they will not be able to access their account or participate in any gaming activities. Furthermore, DraftKings provides resources and links to organizations dedicated to supporting individuals seeking help with gambling-related issues. Lastly, the platform actively promotes responsible gaming practices by offering educational resources, such as tips and guidelines, to empower users with knowledge and support. More information can typically be found on their current web page concerning responsible gaming, along with contact details if further inquiries are necessary....

Deposits and Promotions

What are the minimum and maximum deposit limits on DraftKings?

DraftKings has established both minimum and maximum deposit limits to ensure a safe and responsible gaming environment for its users. As for maximum deposit limits, these can also vary and are often influenced by the user's account status and the payment method utilized. For example, some methods may allow higher deposits, while others may impose stricter limits. It is important to note that DraftKings may also impose certain restrictions based on factors such as user verification and responsible gaming policies. For the most accurate and up-to-date information regarding deposit limits, users are encouraged to visit the DraftKings website. This will ensure that they have the latest details related to their specific account and preferred payment methods....

What are the age requirements to play on DraftKings?

To play on DraftKings, individuals must be at least twenty-one years old in most jurisdictions. However, there are some exceptions...

What promotions are currently available for new users?

DraftKings frequently provides a variety of promotions tailored for new users, designed to enhance their initial experience on the Typically, new users may encounter welcome bonuses that can include free bets, deposit matches, or enhanced odds on specific events. For instance, some promotions might offer a percentage of a user's initial deposit matched up to a certain amount, allowing users to have extra funds to wager on their preferred sports or games. Additionally, there might be promotional events tied to major sporting events or seasons. In some cases, new users could receive free bets that can be utilized on any eligible market, which offers a risk-free opportunity to explore the platform. It is important for users to read the terms and conditions associated with these promotions, as they provide crucial details on eligibility, wagering requirements, and expiration dates. For the latest and most accurate details regarding available promotions for new users, reviewing the current DraftKings promotions page is highly recommended. This will ensure users stay informed about the best offers available at that time....
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