Why Is My Draftkings Account Locked?

Introduction

Many DraftKings users are locked out of their accounts and wonder what could have caused the action. The reality is that the issue is common and frequently caused by multiple failed logins due to forgotten passwords. If you make a maximum of five attempts to access your account, and they all fail, DraftKings will automatically lock you out. Another trigger is insufficient verification, which occurs when there isn’t enough documentation to confirm your identity and ensure that you qualify to play online betting games, mainly by confirming you’re of legal age and your location, which can determine your eligibility status.

What You'll Need

Attempting to sign in to a DraftKings account only to discover you can’t gain access can be annoying. However, the recovery process is usually straightforward and focused on security and verification measures, without any challenging instructions or multiple pages to sift through for assistance. In most cases, users don’t need advanced help and handle the issue successfully. However, others don’t know how to navigate the app. You may want to consider following several steps to get back into your account during the recovery process.

Getting back into your account doesn’t have to be frustrating or impossible. If you’re experiencing difficulty accessing your account, and you need support, check out the following steps that can help you bypass the confusing login restriction:

Open the DraftKings app and sign in to your user account.

Navigate to the top-right corner of the page, and tap your user avatar.

Scroll down and select ‘Get Help’ under the ‘Help Center’ title near the bottom of the page.

Wait for the ‘Help Center’ page to open, scroll down, and click the ‘My Account’ button.

Choose the ‘Account Login & Security’ link under the ‘My Account’ title, and then select the ‘What can I do if my account is locked? (US)’ link.

Follow the instructions on the next page to request help from the support team.

After you submit a request to the DraftKings support team, consider waiting for a confirmation email detailing that the lock was removed, and your account is re-accessible. You may want to refrain from making multiple attempts to enter your dashboard because you will find yourself having to submit another request to the support team. This could also cause the support team to perform a security review, especially to ensure no unauthorized transactions were made during the lockout period.

DraftKings glitches are obstacles that some app users face when trying to play betting games or navigate the platform. Common technical issues are related to infrastructure errors that affect portable devices, such as tablets and mobile phones. If you encounter issues that DraftKings support can’t fix, you may need to rely on specialized assistance.

Conclusion

DraftKings customers sometimes experience problems such a deposit failure or a betting error when using the app. The issues usually occur due to slow internet connections or annoying app bugs, preventing transactions or interrupting gameplay. Fortunately, DraftKings offers its users several contact methods to get help for technical glitches. Unfortunately, the company doesn’t have an active phone number, but you can contact the customer service department via email if you prefer to receive a response in your inbox. One other available option is social media communication via X (formerly Twitter) to send a tweet or DM to the page manager.