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Coolibar.com Customer FAQ

Top Answers & How-to Guides

What is Coolibar.com's Phone Number?

The question we are asked most often is about how to talk to Coolibar.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What type of sun protection technology is used in your products?

Coolibar employs advanced sun protection technology in their products, specifically focusing on providing effective ultraviolet (UV) In addition to the UPF ratings, Coolibar fabrics are designed to be lightweight and breathable, which allows for comfort while being worn outdoors. The materials used are also engineered to be water-resistant and durable, maintaining their protective qualities even after multiple washes. Moreover, some Coolibar products incorporate features such as long sleeves, higher necklines, and extended hem lengths to further shield the skin from sun exposure. Coolibar is committed to educating consumers about sun safety and the importance of combining apparel with other sun protection methods, such as sunscreen and seeking shade. Their range of products is thoughtfully designed to cater to various outdoor activities, ensuring users can enjoy the sun safely. To find more detailed information about the specific technologies and features of individual products, the Coolibar website can be a valuable resource....
Ask any question you have about Coolibar.com customer service, get an answer now.

Recent Coolibar.com Customer Questions

I paid a lot of money for my order - my bank confirmed the payment on 20 June, and there's still no information or explanation why my order has not been shipped yet.

We understand your concern about the delay in your order shipment. Please check the order status on your account page. Shipping times can vary based on product availability, processing time, or other factors. If there's a specific issue with your order that needs addressing, details can typically be found on our FAQ page.
Asked Aug 9, 2025 4:10 PM

Help me with my Coolibar.com customer service issue

Shipping and Order Management

Do you offer international shipping?

Coolibar does offer international shipping for its products. Customers outside the United States can explore this option when placing...

Can I cancel or modify my order?

Coolibar.com understands that sometimes changes are necessary after placing an order. Typically, customers have the option to cancel For the most accurate and updated information regarding your specific order and the possibility of modifications or cancellations, it is best to refer to the website. The customer service section often contains detailed guidance and may provide contact information should further assistance be necessary. This ensures that customers have the most relevant information tailored to their situation....

How long does it take to process an order?

The processing time for an order at Coolibar may vary based on several factors, including the specific items purchased and the volume...

Can I track my order?

Yes, customers who place an order with Coolibar can track their order to stay updated on its status. Once an order is shipped, the...

Returns and Exchanges

What is the return policy?

Coolibar has established a return policy that reflects its commitment to customer satisfaction. Generally, customers have a period In the case of defective or damaged items, the return process may differ slightly to accommodate such issues. It is beneficial for customers to check the specific return instructions, which can often be found on the current Coolibar website under the "Returns" section. Additionally, there may be specific exceptions to the return policy for certain types of products or promotions, so it is wise to familiarize oneself with any guidelines that may apply. Understanding the return policy is essential for making informed purchasing decisions, especially when it comes to specialized clothing designed for sun protection. For the most accurate and up-to-date information regarding returns, customers are encouraged to refer to the Coolibar website....

Can I exchange an item?

Yes, exchanges for items purchased from Coolibar.com are generally allowed within a specified timeframe, typically thirty days from...

Payments and Discounts

What payment methods do you accept?

Coolibar.com accepts a variety of payment methods to ensure a convenient shopping experience for its customers. Typically, these methods...

Are there any discounts or promotions available?

Coolibar frequently offers various promotions and discounts throughout the year, including seasonal sales and special events. These...

Do you offer gift cards?

Coolibar does not currently offer gift cards for their products. However, customers looking for gift options can consider purchasing...

Sizing and Fit Information

What is your sizing guide?

Coolibar provides a comprehensive sizing guide to help customers select the best fit for their clothing and sun protection needs. The The guide is designed to accommodate various body types, allowing individuals to choose items that will ensure both comfort and effectiveness in sun protection. In addition to standard sizing, Coolibar may offer additional information regarding specific styles, how they fit, or adjust in relation to body shape. Customers seeking precise information about sizing are encouraged to visit the Coolibar website, where they can view the latest sizing information and tools to assist in their selection process....

Can I find fitting guides for your swimwear?

Coolibar offers fitting guides for their swimwear on their website, which can be quite helpful in ensuring that customers find the...

Product Information

Do you have customer reviews available for products?

Coolibar.com does offer customer reviews for many of their products. These reviews can provide valuable insights into the performance...

What are your recommendations for caring for Coolibar products?

Caring for Coolibar products is essential to maintain their quality and longevity, as these items are designed to provide effective After washing, line drying is the best practice. If a dryer is necessary, selecting a low heat setting is important to avoid damage. It is also advisable to refrain from ironing the garment, as high temperatures can degrade the fabric. Finally, avoiding exposure to harsh chemicals, such as chlorine, is essential, as these can weaken the fibers and reduce the effectiveness of the UV protection. For detailed care instructions specific to each Coolibar product, it is beneficial to refer to the labels or the product information available on the Coolibar website....

Do you offer children's clothing for sun protection?

Coolibar specializes in sun protection clothing for a wide range of ages, including children. Their collection encompasses various...

What type of sun protection technology is used in your products?

Coolibar employs advanced sun protection technology in their products, specifically focusing on providing effective ultraviolet (UV) In addition to the UPF ratings, Coolibar fabrics are designed to be lightweight and breathable, which allows for comfort while being worn outdoors. The materials used are also engineered to be water-resistant and durable, maintaining their protective qualities even after multiple washes. Moreover, some Coolibar products incorporate features such as long sleeves, higher necklines, and extended hem lengths to further shield the skin from sun exposure. Coolibar is committed to educating consumers about sun safety and the importance of combining apparel with other sun protection methods, such as sunscreen and seeking shade. Their range of products is thoughtfully designed to cater to various outdoor activities, ensuring users can enjoy the sun safely. To find more detailed information about the specific technologies and features of individual products, the Coolibar website can be a valuable resource....

Sustainability and Partnerships

Are there options for collaborating with influencers or affiliates?

Coolibar is aware of the growing importance of influencer and affiliate marketing in today’s digital landscape. While the details regarding...

What measures are taken for sustainable practices?

Coolibar is committed to sustainable practices and actively works towards minimizing its environmental impact. The company embraces Additionally, Coolibar focuses on reducing waste throughout its manufacturing processes. The company implements strategies such as optimizing patterns to minimize fabric waste and recycling leftover materials whenever possible. Packaging is another area where Coolibar takes significant steps towards sustainability, often opting for recyclable or compostable materials to minimize the ecological footprint of their products. Energy efficiency is also a priority for Coolibar. The company investigates its energy consumption and strives to work with manufacturers who prioritize renewable energy sources in their production processes. Furthermore, Coolibar actively encourages its customers to engage in sustainable behaviors, such as caring for their garments in ways that extend their lifespan and reduce the need for frequent replacements. By integrating these sustainable practices, Coolibar not only aims to provide high-quality sun protection but also demonstrates a commitment to environmental responsibility, making a positive impact on both customers and the planet. For more detailed information regarding specific sustainability initiatives, one may refer to the relevant section on the current Coolibar website....

Are there any partnerships with dermatologists?

Coolibar is known for its commitment to sun protection and skin health, and as such, it frequently collaborates with dermatologists In addition to collaborating with skin care professionals, Coolibar also emphasizes education about sun safety and skin health. The brand often shares valuable resources and information from dermatologists on its website and through various platforms. This collaboration serves to highlight the importance of wearing protective clothing and using sunscreen in conjunction with Coolibar products. For those interested in specific partnerships or more detailed information, checking the current web page of Coolibar may provide insights into their collaborations with dermatologists and any featured endorsements. Coolibar's commitment to combining fashion with protective functionality continues to resonate with health-conscious consumers....
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