Updated

Citi Business Cards Customer FAQ

Top Answers & How-to Guides

What is Citi Business Cards's Phone Number?

The question we are asked most often is about how to talk to Citi Business Cards customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I add employees as authorized users on my Citi business card?

Yes, Citi Business Cards typically allow cardholders to add employees as authorized users. This feature can help streamline expenses To add authorized users, the primary cardholder usually needs to provide the names and some basic personal information of the employees being added. It is important to note that the spending limit can sometimes be adjusted for authorized users, depending on the policies of Citi Business Cards. For specific details or further assistance with the process, the primary cardholder can refer to the official Citi Business Cards web page, where they can find relevant information and any particular requirements that may apply....

Can I request a card replacement with Citi?

When it comes to requesting a card replacement with Citi Business Cards, the process is generally straightforward. In most cases, customers...
Ask any question you have about Citi Business Cards customer service, get an answer now.

Fees and Charges

Is there an annual fee for Citi business cards?

Citi Business Cards may have annual fees depending on the specific card type and its features. Different cards offered by Citi have Citi offers various business credit cards designed to cater to different business needs and preferences. To find the most accurate information regarding the annual fees associated with a specific Citi Business Card, prospective users are encouraged to check the current Citi website or refer to the terms and conditions outlined when applying for the card. This way, they can fully understand any potential fees, benefits, and rewards that come with the card they are interested in....

What is the interest rate on Citi business cards?

Citi Business Cards typically offer variable interest rates that can vary widely based on individual creditworthiness and the specific...

Are there any foreign transaction fees with Citi business cards?

Many Citi business cards do not charge foreign transaction fees, making them an attractive option for businesses that frequently travel...

Benefits and Features

What types of purchases earn rewards with Citi business cards?

Citi Business Cards offer various opportunities to earn rewards on different types of purchases, catering to the spending habits common For example, spending on office supplies can earn rewards, as many businesses frequently turn to retailers for necessary materials. Additionally, travel-related expenses, including flights, hotel stays, and car rentals, often provide enhanced reward rates since travel is a key component of business operations. Furthermore, expenses related to advertising, which can encompass online ads or print media, are also considered rewarding purchases. It is also common for Citi Business Cards to include various promotions or bonus categories that change periodically, which can further boost the rewards for specific spending. Some cards even offer promotional periods where particular categories earn higher rewards. Business owners are encouraged to familiarize themselves with the specific terms and conditions associated with their card, as the rewards structure may vary between different Citi Business Card products. For detailed information about the earning potential and categories applicable to a specific card, it is advisable to check the current web page for the most accurate insights....

What benefits do Citi business cards offer?

Citi business cards offer a variety of benefits tailored to meet the needs of business owners and professionals. These benefits often Cardholders frequently enjoy access to travel perks, such as travel insurance, no foreign transaction fees, and benefits like priority boarding or access to airport lounges. Furthermore, certain Citi business cards may provide protections like purchase protection, extended warranty coverage, and fraud protection, which can give cardholders added peace of mind. Citi also emphasizes customer service, often providing dedicated support for business owners. For detailed information on specific benefits associated with different Citi business cards, visiting the official Citi website is recommended. There, individuals can explore the offerings and find the card that best aligns with their business needs....

What rewards programs are available with Citi business cards?

Citi Business Cards offer a variety of rewards programs tailored to meet the needs of small to medium-sized businesses. One of the For instance, the CitiBusiness AAdvantage Platinum Select Mastercard enables businesses to earn American Airlines AAdvantage miles with every purchase. These miles can be utilized for flights, upgrades, and other travel-related expenses. In addition, the card often includes benefits like free checked bags and priority boarding for cardholders. Another rewarding option is the CitiBusiness ThankYou Card, which allows users to earn ThankYou points for every dollar spent. These points can be redeemed for a range of rewards, including travel, dining, and retail, or can be transferred to various airline and hotel partners. Moreover, certain Citi business cards offer enhanced rewards for specific spending categories such as advertising, travel, or office supplies. Cardholders may benefit from extra points or cash back in these preferred spending categories, making it easier to accumulate rewards tailored to their business needs. In some cases, Citi Business Cards may also provide limited-time promotions or bonus point opportunities for new cardholders or after reaching a specified spending threshold. For up-to-date information about specific rewards programs and their details, it is advisable to check the official Citi website or the relevant card page....

Application and Eligibility

What credit score is needed for a Citi business card?

Citi Business Cards typically require applicants to have a good to excellent credit score for a higher chance of approval. While the...

How can I apply for a Citi business card?

Applying for a Citi business card is a straightforward process that can be completed online. Interested applicants typically begin Once a suitable card is chosen, applicants will be required to fill out an online application form. This form generally asks for information such as personal details, business information, and financial information. To ensure a smooth application process, it is advisable to have relevant documentation and financial data readily available. After submitting the application, applicants will usually receive a decision within a short period. However, the exact timeframe may vary based on individual circumstances. For the most current details regarding the application process or additional inquiries, it may be helpful to explore the specific sections of the Citi website....

Are there any special offers for new cardholders?

Citi Business Cards often provide enticing offers for new cardholders, designed to attract businesses looking to streamline their expenses Regularly, Citi Business Cards also feature various rewards programs that allow cardholders to earn points for everyday business expenses, which can be redeemed for travel, merchandise, or account credits. Some cards may even offer additional perks such as no annual fees for the first year or increased earning rates on specific categories like travel, dining, or office supplies. It is advisable to check the current offers directly on the Citi website for the most accurate and up-to-date information, as promotions may change frequently or be tailored to specific card types. This will ensure that you have the latest details regarding any special offers that may apply....

Account Management

Can I add employees as authorized users on my Citi business card?

Yes, Citi Business Cards typically allow cardholders to add employees as authorized users. This feature can help streamline expenses To add authorized users, the primary cardholder usually needs to provide the names and some basic personal information of the employees being added. It is important to note that the spending limit can sometimes be adjusted for authorized users, depending on the policies of Citi Business Cards. For specific details or further assistance with the process, the primary cardholder can refer to the official Citi Business Cards web page, where they can find relevant information and any particular requirements that may apply....

Can I request a card replacement with Citi?

When it comes to requesting a card replacement with Citi Business Cards, the process is generally straightforward. In most cases, customers...

How can I manage my Citi business card account online?

Managing a Citi business card account online is a straightforward process that provides several convenient features for cardholders. These functions typically include viewing account statements, monitoring transactions, and making payments. Additionally, cardholders can update personal information, set up alerts for spending limits, and review available rewards or benefits associated with their card. For those who prefer or require assistance, there may also be resources available for troubleshooting or getting answers to specific queries. It is always beneficial to explore the current web page for detailed guidance. Users can find links to additional features and support that cater specifically to their needs. This accessibility and attention to user experience are key aspects of managing a business card account effectively online....

Security and Support

What should I do if my Citi business card is lost or stolen?

If a Citi business card is lost or stolen, it is important to act quickly to protect your account and financial information. First, Citi Business Cards will likely assist in canceling the current card to prevent any unauthorized transactions. They will also guide the cardholder on how to obtain a replacement card, which will typically be issued without delay. Following this, it is a good practice to review account statements for any suspicious or unauthorized transactions. If any such transactions are identified, they should be reported to Citi as soon as possible. Security measures, such as enabling alerts for transactions or monitoring account activity, can also provide an added layer of protection. By taking these steps promptly, the cardholder can help safeguard their business finances....

How do I redeem rewards points from my Citi business card?

Redeeming rewards points from a Citi business card can be a straightforward process, as Citi offers various options and flexibility Initially, one common approach is visiting the Citi Rewards website, where cardholders can log into their account to view their available points and explore redemption options. Depending on the specific card, available redemption options may include travel bookings, gift cards, merchandise, and statement credits. For travel-related redemptions, cardholders can often book flights, hotel stays, or car rentals directly through the Citi travel portal. This portal frequently provides opportunities to use points for travel expenses, potentially yielding greater value per point compared to other redemption options. In addition to travel and merchandise, some Citi business cards may offer the option to transfer points to various airline and hotel loyalty programs, which can be ideal for those looking to maximize their rewards. It is advisable for cardholders to check the transfer ratios and participating partners, as these can vary significantly. Lastly, for specific details regarding the redemption process, it may be beneficial to refer directly to the Citi website or the rewards section of the business card account. The user interface will provide a clear pathway to complete a redemption in a manner that best suits personal preferences. Always ensure to check for any ongoing promotions or special offers that may enhance the value of the rewards points being redeemed....

How does Citi handle fraudulent transactions?

Citi has established a comprehensive approach to handle fraudulent transactions on its business credit cards. When a cardholder suspects Citi's fraud detection technology continuously monitors card transactions for unusual patterns or behaviors, which can help in preventing fraudulent activities before they result in significant losses. If a transaction is flagged as potentially fraudulent, the cardholder may receive an alert or notification from Citi to confirm whether the transaction is legitimate. Once a fraudulent transaction is reported, Citi usually initiates an investigation. During this period, the cardholder is typically not held responsible for any unauthorized charges, provided they report the incident in a timely manner. Citi will work to resolve the issue, which may include refunding the fraudulent charges and ensuring that the cardholder's account is protected moving forward. It is advisable for cardholders to regularly monitor their statements and account activity to identify any discrepancies early. For more detailed information about fraud protection and policies related to fraudulent transactions, it may be beneficial to visit the Citi website, where specific guidance and contact information can be found....

Help me with my Citi Business Cards customer service issue

Ask any question you have about Citi Business Cards customer service. We will do our best to get you answers right away.
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated