How does Citi handle fraudulent transactions?

Citi has established a comprehensive approach to handle fraudulent transactions on its business credit cards. When a cardholder suspects unauthorized activity, there are specific protocols in place designed to address and resolve the issue promptly. Typically, the cardholder should report the suspicious transaction as soon as they recognize it. This can be done through the Citi website or via their customer service phone number. Citi's fraud detection technology continuously monitors card transactions for unusual patterns or behaviors, which can help in preventing fraudulent activities before they result in significant losses. If a transaction is flagged as potentially fraudulent, the cardholder may receive an alert or notification from Citi to confirm whether the transaction is legitimate. Once a fraudulent transaction is reported, Citi usually initiates an investigation. During this period, the cardholder is typically not held responsible for any unauthorized charges, provided they report the incident in a timely manner. Citi will work to resolve the issue, which may include refunding the fraudulent charges and ensuring that the cardholder's account is protected moving forward. It is advisable for cardholders to regularly monitor their statements and account activity to identify any discrepancies early. For more detailed information about fraud protection and policies related to fraudulent transactions, it may be beneficial to visit the Citi website, where specific guidance and contact information can be found.