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Carter's, Inc. Customer FAQ

Top Answers & How-to Guides

What is Carter's, Inc.'s Phone Number?

The question we are asked most often is about how to talk to Carter's, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What payment methods are accepted by Carter's, Inc.?

Carter's, Inc. accepts a variety of payment methods to accommodate their customers' preferences. Customers can typically use major For specific payment options, including any promotions or changes to what is accepted, it is useful to visit the current web page for additional details. This way, customers can stay informed about the most up-to-date information regarding payment methods and any applicable terms or conditions....

Do I need an account to make a purchase on Carter's, Inc. website?

To make a purchase on Carter's, Inc. website, it is not required to create an account. Customers have the option to shop as a guest,...
Ask any question you have about Carter's, Inc. customer service, get an answer now.

Order Issues

What Do I Do If I Received a Damaged Product from Carter's, Inc.?

This article discusses the Carters.com return policy and how to effectuate a return on a damaged product. The article discussed out...

How Do I Track My Order from Carter's, Inc.?

This article discusses the necessary steps to track an online order from Carters.com. Two options are mentioned: tracking an order...

How Do I Track My Package from Carter's, Inc.?

Tracking your shipments ordered from online retailers is always a great idea to avoid theft. To track your package online you will...

Returns and Exchanges

What is Carter's, Inc.'s return policy?

Carter's, Inc. has a customer-friendly return policy that aims to ensure satisfaction with every purchase. Generally, customers have In cases where items have been purchased online, customers can choose to return them either by mail or in-store, depending on their preference. It is important to note that some products may have specific conditions or exceptions regarding returns, so checking the details on the website can provide clarity. In addition, Carter's also offers exchanges for items that may not fit or meet customer expectations. For online orders, customers can either complete a return and place a new order for the desired item or request an exchange if that option is available. Customers who are unsure about the return process or who wish to clarify specific details regarding their purchases may find additional information readily available on the Carter's website. It is always advisable to review the current return policy as it may be subject to updates or changes....

How long does it take for Carter's, Inc. to process a return?

Carter's, Inc. typically processes returns within a timeframe of approximately seven to ten business days once the returned item has...

Can I exchange a product at a Carter's, Inc. store?

Yes, you can exchange a product at a Carter's, Inc. store, as they typically support in-store exchanges for items purchased both online...

Can I return an online purchase to a Carter's, Inc. store?

Yes, Carter's, Inc. allows customers to return online purchases to their retail stores. This offers a convenient option for those who...

Payments and Accounts

What payment methods are accepted by Carter's, Inc.?

Carter's, Inc. accepts a variety of payment methods to accommodate their customers' preferences. Customers can typically use major For specific payment options, including any promotions or changes to what is accepted, it is useful to visit the current web page for additional details. This way, customers can stay informed about the most up-to-date information regarding payment methods and any applicable terms or conditions....

Do I need an account to make a purchase on Carter's, Inc. website?

To make a purchase on Carter's, Inc. website, it is not required to create an account. Customers have the option to shop as a guest,...

Shipping and Privacy

Does Carter's, Inc. offer international shipping?

Carter's, Inc. primarily focuses its operations in the United States and does not typically offer direct international shipping through Additionally, depending on the region, some international retailers may carry Carter's products and offer local shipping. It is advisable to check the current offerings on carters.com or local retailers for availability. It is also important to consider potential customs duties and import taxes that may apply when shipping items internationally. For specific inquiries related to shipping and product availability, customers should look on the website or reach out to local stores that might offer international services if interested....

What is Carter's, Inc.'s privacy policy?

Carter's, Inc. takes privacy very seriously and has established a comprehensive privacy policy designed to protect the personal information Carter's uses this information to enhance the shopping experience, process transactions, and communicate about promotions or product updates. The company also implements various security measures to safeguard personal data from unauthorized access or misuse. In addition, Carter's may share personal information with third parties in certain circumstances, such as with service providers who assist in transactions or with marketing partners. However, the company remains committed to ensuring that these third parties uphold the same standards of privacy and security. Customers have the right to access their personal information and request corrections if needed. It is important for customers to review the privacy policy regularly, as it may be updated to reflect changes in practices or regulations. To find the most current version of Carter's privacy policy and its detailed provisions, it is advisable to visit the official website. There, customers can find comprehensive information regarding privacy rights and practices....

What is Carter's, Inc.'s size chart?

Carter's, Inc. provides a comprehensive size chart that helps parents determine the best fit for their children when shopping for clothing....

Does Carter's, Inc. offer gift wrapping services?

Carter's, Inc. does not typically offer gift wrapping services as part of their online or in-store shopping experience. Customers usually...

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