What is Carter's, Inc.'s return policy?

Asked 2 years ago
Carter's, Inc. has a customer-friendly return policy that aims to ensure satisfaction with every purchase. Generally, customers have a window of time to return items, typically within ninety days of purchase. For most items, including clothing and accessories, Carter's allows returns as long as the products are in their original condition, accompanied by the receipt or proof of purchase. This means that items should be unworn, unwashed, and with all original tags still attached. In cases where items have been purchased online, customers can choose to return them either by mail or in-store, depending on their preference. It is important to note that some products may have specific conditions or exceptions regarding returns, so checking the details on the website can provide clarity. In addition, Carter's also offers exchanges for items that may not fit or meet customer expectations. For online orders, customers can either complete a return and place a new order for the desired item or request an exchange if that option is available. Customers who are unsure about the return process or who wish to clarify specific details regarding their purchases may find additional information readily available on the Carter's website. It is always advisable to review the current return policy as it may be subject to updates or changes.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 30, 2025

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