In a nutshell: To cancel your Care.com account, visit the website and navigate to the menu in the upper-left corner. Select "Resources" and then "Help." Choose the relevant category and search for "How to cancel account." Open the appropriate article and follow the steps outlined,
If you want to cancel your Care.com account, the website makes it easy to do if you know where to start. You can also contact a representative for assistance. Proceed with the following steps to begin the process.
Go to the Care.com website.
Find the menu on the Care.com website. It's represented by three white horizontal lines in the upper-left corner of the homepage.
Click on the three white horizontal lines in the upper-left corner of the website to expand the menu.
Find the "Resources" line in the menu. It should be the last option after "Find care," "Find jobs," and "List your business."
Click on "Resources" to open the sub-menu.
Find the "Help" line in the menu. It should be the last option in the list.
Click on "Help." Doing so will direct you to a page that says "We're here to help."
There are three categories to choose from: families, caregivers, and partners. Choose the one that pertains to you and click on it.
Click on the horizontal search bar that says "Search our help articles..." Type "How to cancel account" then press the green and white search button to its right.
Once you click the search button, a list of relevant search articles will appear. For example, if you clicked the Caregivers category and typed "How to cancel account," one of the top results should be "How can I pause my membership or close my Care.com caregiver account?" Find the one that pertains to your situation.
Click on the link that best pertains to your situation. Doing so will direct you to a page of the same name.
Find the section that pertains to closing your account. For example, if you're on the "How can I pause my membership or close my Care.com caregiver account?" page, look for the section that says "Close your caregiver account."
Follow the recommended steps to try to cancel your Care.com account. If you're having difficulties doing so, please move on to the next step.
Reach out to the Care.com customer support team if you were unable to cancel your account. The representative will likely ask you why you want to cancel your account, so prepare your answer beforehand. Take notes of the name of the person you spoke to and the date and time you called.
Care.com makes it easy to cancel your account if you want to. However, if you need assistance or have questions, their knowledgeable team is available to help.
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