In a nutshell: To update your mailing address on your Capital One account, visit the Capital One website and navigate to the "Support" section. Expand the menu to find the "Help Center" link. Use the search box to type "Update address" and locate the relevant link
Keeping your contact information up to date on your Capital One account is important. This includes your mailing address. The following steps can help you get started with the process via your phone.
Visit the Capital One website.
Scroll all the way down on the homepage to find the "Support" line. It's in white lettering against a gray background and has a "+" to its right.
Click on the "+" to the right of "Support" to expand the menu underneath.
Under the "Support" header, look for the white "Help Center" link. It's between the "COVID-19" and "Learn & Grow" links.
Click on the "Help Center" link, which will take you to the Capital One help page. It says "What can we help you find?" toward the top of the page.
Look for the search box, which says "Help Center Search" and has a magnifying glass icon on its left. You'll find the box below the "What can we help you find?" header.
Click on the search box. Doing so will cause the cursor to blink and your phone's keyboard to appear.
After clicking on the search box, type "Update address" and press the return button on your phone's keyboard.
Review the search results for a link that's relevant to your situation. Since you want to update your mailing address on your Capital One account, look for the "Update your contact info" link.
Click on the "Update your contact info" link. This will take you to a page of the same name.
There are two sets of instructions available on the "Update your contact info" page. Choose whether you want to update your address through the website or the mobile app.
Read the instructions for the method you want to do.
Follow the instructions for changing your address through the mobile app or website. If you need assistance, please continue reading.
Reach out to Capital One customer support if you were unable to change your address. Let the representative know what you've already tried doing to update your details.
Put your phone on speaker so you can converse with the representative and follow along with their instructions simultaneously. To reduce the risk of being on hold, call during their least busy days and times.
Once you know you need to update your address with Capital One, act promptly. This can ensure the company can reach you if needed. Should you need assistance, a representative is only a call away.
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