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Caleres Customer FAQ

Top Answers & How-to Guides

What is Caleres's Phone Number?

The question we are asked most often is about how to talk to Caleres customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the latest footwear trends according to Caleres?

Caleres, as a prominent player in the footwear industry, often emphasizes the importance of staying attuned to the latest trends that Another emerging trend is the focus on sustainable materials and production methods. Many brands under the Caleres umbrella are increasingly adopting eco-friendly practices, using recycled materials, and prioritizing ethical manufacturing processes. This shift towards sustainability is driven by consumers who are more conscious of their environmental impact and appreciate brands that reflect their values. Additionally, bold colors and unique designs are making a comeback. Bright hues, unexpected patterns, and eclectic styles capture attention and allow individuals to express their personal identities through their footwear choices. Overall, Caleres remains committed to innovation and responsiveness to consumer preferences, ensuring that its brand portfolio reflects current fashionable sensibilities, while keeping comfort and sustainability at the forefront. For more detailed insights, it may be helpful to explore the current content on their official website....
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Product Information

What brands are owned by Caleres?

Caleres is a well-known footwear company that owns an impressive portfolio of brands catering to various market segments. Some of the...

What sizing information does Caleres provide?

Caleres offers a variety of sizing information to assist customers in finding the perfect fit for their footwear. Typically, this information Customers can find specific information related to various Caleres brands as sizing can differ among them. Moreover, consumers are encouraged to consider any unique characteristics of the shoe model they are interested in, as some styles may run larger or smaller than standard sizing. For comprehensive sizing information, customers should refer to the current webpage, which is regularly updated and designed to help ensure that individuals select the best size for their comfort and style....

How does Caleres ensure the quality of their products?

Caleres places a significant emphasis on maintaining high quality standards for their products. The company's commitment to quality Caleres conducts thorough quality assurance testing at various stages of production. This includes both in-house assessments and working with third-party laboratories to perform performance testing on their footwear. This helps ensure that the products not only meet aesthetic expectations but also stand the test of time in terms of comfort and functionality. Additionally, Caleres understands the importance of customer feedback in their quality assurance processes. They actively solicit input from consumers to identify any potential issues and make necessary adjustments. This feedback loop allows them to continually improve their products and reinforce their commitment to excellence. For further information on their quality assurance practices, it may be helpful to consult their official website or relevant sections that discuss their product standards....

What are the latest footwear trends according to Caleres?

Caleres, as a prominent player in the footwear industry, often emphasizes the importance of staying attuned to the latest trends that Another emerging trend is the focus on sustainable materials and production methods. Many brands under the Caleres umbrella are increasingly adopting eco-friendly practices, using recycled materials, and prioritizing ethical manufacturing processes. This shift towards sustainability is driven by consumers who are more conscious of their environmental impact and appreciate brands that reflect their values. Additionally, bold colors and unique designs are making a comeback. Bright hues, unexpected patterns, and eclectic styles capture attention and allow individuals to express their personal identities through their footwear choices. Overall, Caleres remains committed to innovation and responsiveness to consumer preferences, ensuring that its brand portfolio reflects current fashionable sensibilities, while keeping comfort and sustainability at the forefront. For more detailed insights, it may be helpful to explore the current content on their official website....

Shopping and Orders

How can I shop for Caleres shoes online?

Shopping for Caleres shoes online is a straightforward process. First, a customer can visit the official Caleres website, where a wide It is advisable to take advantage of any available filters to narrow down choices based on size, color, and style. Each product page contains important information, including sizing charts and customer reviews, which can aid in making informed decisions. Interested shoppers should check for details regarding any ongoing promotions or special offers that may enhance their shopping experience. After selecting a favorite pair, customers can conveniently add items to their cart and proceed to checkout. The website typically offers various payment options for ease of purchasing. Additionally, customers may want to review the return policy, which is often outlined on the website, before completing their orders to ensure confidence in their selections....

How can I locate a Caleres store near me?

To locate a Caleres store near you, one effective method is to visit the official Caleres website. There, you will typically find a...

Can I track my order status online?

Yes, customers can track their order status online through the Caleres website. Typically, once an order is placed, a confirmation...

Sustainability and Ethics

Are there any sustainability initiatives at Caleres?

Caleres is committed to sustainability and has implemented several initiatives aimed at reducing its environmental impact while promoting One notable aspect of Caleres' sustainability initiatives is its commitment to using sustainable materials in its products. The company seeks to incorporate recycled and responsibly sourced materials, which helps to minimize the usage of virgin resources and reduce overall environmental footprint. In addition, Caleres actively works to enhance supply chain transparency and accountability, ensuring that the suppliers meet ethical and environmental standards. Furthermore, Caleres strives to reduce waste and energy consumption throughout its operations. This includes exploring innovative methods to lessen packaging and implementing energy-efficient practices in its facilities. The company also promotes a culture of sustainability among its employees and encourages them to participate in initiatives that support environmental stewardship. For the latest updates on specific programs and initiatives, readers may find it useful to visit the Caleres website, where details on their sustainability efforts are often shared....

What steps does Caleres take to promote diversity?

Caleres places a strong emphasis on promoting diversity and inclusion within its workforce and corporate culture. The company believes First, they have established dedicated diversity and inclusion committees that work on setting measurable goals and developing strategies to create a more inclusive environment. These committees often include employees from various backgrounds to ensure a wide range of perspectives are represented. Secondly, Caleres is committed to attracting a diverse pool of talent through intentional recruitment practices. This involves partnering with organizations that champion underrepresented groups, thereby broadening their outreach efforts and creating pathways for diverse candidates to join the organization. Additionally, Caleres invests in training and development programs focused on diversity and inclusion. These programs educate employees about unconscious biases, inclusive leadership, and the value of diverse perspectives. Another important aspect is the support of Employee Resource Groups, which provide a platform for employees to connect and share experiences based on shared backgrounds or interests. For the most recent details on these initiatives, visiting Caleres' official website may provide further insights into their ongoing efforts and programs....

How does Caleres select its suppliers?

Caleres employs a meticulous selection process for its suppliers, focusing on quality, sustainability, and ethical practices. The company The selection process often includes comprehensive audits and assessments to ensure compliance with Caleres's guidelines. This not only helps in building strong relationships but also ensures that the suppliers align with the company’s values, which prioritize responsible manufacturing and ethical labor. Those interested in specific details about supplier selection might want to visit the official Caleres website, which can provide further insights into their sourcing practices and guidelines....

Returns and Warranty

Does Caleres offer a warranty on their footwear?

Caleres generally does not offer a specific warranty on their footwear products. However, the company stands behind the quality of...

What should I do if I receive a defective product?

If an individual receives a defective product from Caleres, the best course of action is to refer to the return and exchange policy It is advisable to keep the original packaging and any included materials, as these may be required for the return process. Many companies facilitate returns through online forms or pre-paid shipping labels that may be available on their website. For detailed guidance and options, it can be helpful to review the return policy on Caleres' official website to ensure compliance with their procedures. This will provide clear steps on how to proceed and what information may be needed to handle the defective product effectively....

What is Caleres' return policy?

Caleres has a straightforward return policy designed to ensure customer satisfaction. Generally, items purchased from Caleres brands...

Discounts and Promotions

Does Caleres have a loyalty program?

Yes, Caleres does offer a loyalty program that rewards customers for their purchases and engagement with the brand. This program is...

Does Caleres offer discounts for bulk purchases?

Caleres generally focuses on providing high-quality footwear through its various brands and retail channels. While specific bulk purchase...

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