In a nutshell: To exchange items from American Eagle, act quickly as there may be a time limit. Visit the website and navigate to the "Help" section, then find the "Returns + Exchanges" policy for instructions. If needed, contact customer support for assistance, noting
If you need to exchange items you ordered from American Eagle, it's important to do so promptly, as you may only have a limited time to do so. Should you run into problems, their customer support team can assist you. Here are tips for learning more about how to exchange the items.
Go to the American Eagle website.
Scroll all the way down on the homepage until you find the "Help" link. It's below the "Contact Us" link.
Click on the "Help" link. This will take you to the "Help: Returns, Track Orders & More" page.
Scroll down until you find the "Help Topics" section.
Browse the menu for the "Orders and Returns" line.
Click on the "+" to the right of "Orders and Returns." Doing so will expand the menu.
Look for the "Returns + Exchanges" line in the sub-menu.
Click on the "Returns + Exchanges" link to go to the "Return, Refund And Exchange Policy" page.
Read the "Return, Refund And Exchange Policy" page. It provides information about what to do if you want to exchange American Eagle items. If you have questions or need assistance, proceed to Step 10.
Reach out to American Eagle customer support if you need assistance with learning more about how to exchange your items. It's a good idea to call as soon as possible in case there's a limited timeframe to complete the process. The representative may ask why you want to exchange the items, so prepare an answer just in case.
Write down details about the conversation you have with the representative. For example, jot down who you spoke to and the date you called. You should also note what the representative tells you about how to exchange your items and where to go to do it. It's also important to confirm how long you have to switch the items.
Before you exchange them, make sure they're in good condition, such as having no stains or tears. Please note that an American Eagle team member will likely look over the items you bring back to make sure they don't have any damage. If they do, the employee may refuse to do the exchange.
Don't delay exchanging items you purchased from American Eagle. Starting the process promptly can increase the chances you can make the switch before the timeframe expires. If you have any questions, a representative is a call away to provide all the information you need.
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