The question we are asked most often is about how to talk to Aeropostale customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Can I return a different size of jeans to exchange the size?
Yes, you can return jeans to exchange for a different size. Ensure that the jeans are in original condition with tags attached. Check the return policy for specific details on exchanges and any requirements.
Asked Jul 27, 2025 2:56 PM
Help me with my Aeropostale customer service issue
If a customer receives a damaged or incorrect item from Aeropostale, it is recommended to take a few key steps to resolve the issue.
Next, the customer should locate the order details, including the order number and any confirmation email that was received at the time of purchase. This information will be necessary for any further communication. Aeropostale typically has a return policy that allows for the return or exchange of items that are damaged or incorrect, and customers can refer to the company's website for specific return instructions.
Additionally, the customer may look for contact information on the current Aeropostale webpage if they need further assistance with the return process. It is important to act promptly to ensure the issue is resolved efficiently....
Aeropostale typically has a system in place to manage backorders effectively. When a specific item is out of stock, but is expected
In terms of communication, customers are usually notified via email regarding the status of their backordered items, including estimated shipping dates. It is recommended that customers check the specific product pages on the Aeropostale website, as these pages often provide real-time updates about stock availability and potential backorder situations.
Please keep in mind that policies may vary, so it is a good idea to review the current information listed on the Aeropostale website for any specific details regarding backorders....
Aeropostale has a customer-friendly return policy that allows items to be returned within thirty days of purchase. To qualify for a
Additionally, certain items may have specific return conditions, such as swimwear or jewelry, which may need to be returned with hygienic stickers still intact to be eligible for a refund. Aeropostale offers exchanges as well, so customers can easily swap a purchased item for another in a different size or color if needed.
To ensure a smooth return experience, it is always a good idea to review the latest return policy details on Aeropostale's website, as policies may vary with promotions or seasonal changes. Customers should also keep their purchase receipts to streamline the return process....
Aeropostale garments usually come with specific care instructions that are designed to help maintain the quality and longevity of the
For drying, many Aeropostale items suggest either air drying or using a low heat setting in the dryer to avoid shrinking or damaging the material. It is also a good practice to iron the items at a low temperature if needed, and to turn the clothes inside out when washing to further protect any prints or embellishments.
For the most accurate instructions related to a specific product, it is best to refer directly to the care label or check the current web page for additional information....
Aeropostale values customer privacy and has established privacy policies to protect personal information. Generally, Aeropostale collects
The policies usually outline how customer information may be shared with third parties, including service providers who assist in operations, such as payment processing and marketing. However, Aeropostale typically requires these third parties to protect the information and only use it for specified purposes.
Furthermore, customers have rights regarding their personal information, such as the ability to access, correct, or delete their data. To find the most current details regarding Aeropostale's privacy policies, it is recommended to check the privacy section on their website. This section will offer the latest information on how customer data is managed and protected....
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