What should I do if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Aeropostale, it is recommended to take a few key steps to resolve the issue. First, the customer should carefully examine the item and document any visible damage by taking clear photographs. It is helpful to keep the packaging and any tags attached to the item for reference. Next, the customer should locate the order details, including the order number and any confirmation email that was received at the time of purchase. This information will be necessary for any further communication. Aeropostale typically has a return policy that allows for the return or exchange of items that are damaged or incorrect, and customers can refer to the company's website for specific return instructions. Additionally, the customer may look for contact information on the current Aeropostale webpage if they need further assistance with the return process. It is important to act promptly to ensure the issue is resolved efficiently.