Aeroflot Customer FAQ

To check in for an Aeroflot flight, passengers have several options available to them, which provide flexibility and convenience. One Alternatively, travelers can opt for mobile check-in through the Aeroflot mobile application, which allows for a quick and easy check-in process from a smartphone. Additionally, Aeroflot offers the option of checking in at the airport. There are self-service kiosks available at many airports, which allow passengers to quickly check in by entering their details. There are also dedicated check-in counters where travelers can receive assistance from Aeroflot staff. It is important to be aware of the specific timeframes for check-in, as these can vary depending on the type of flight and destination. Airline policies also typically recommend arriving at the airport well in advance of the flight departure time. For further information on check-in procedures and timings, it is advisable to consult the Aeroflot web page....

Aeroflot does provide passengers with the option to select their seats in advance for most flights, which can enhance the travel experience Passengers should check the Aeroflot website for the specific details related to their flight, as well as any policies regarding changes or fees associated with seat selection. For more information on how to manage bookings, including seat selection, travelers can refer to the official Aeroflot web page where they will find the current procedures and guidelines....

Aeroflot offers various options for obtaining a boarding pass, and whether you need to print it depends on your personal preferences However, some airports or destinations may have specific regulations regarding boarding passes, which could require a printed version. Additionally, if you prefer or feel more comfortable having a physical copy, printing your boarding pass is always a viable option. For detailed and up-to-date information regarding boarding passes for your specific flight, it is advisable to check the current Aeroflot web page dedicated to check-in procedures and boarding passes....

Yes, Aeroflot generally allows passengers to make changes to their bookings online, depending on the specific fare conditions associated...

Aeroflot's refund policy varies depending on the type of ticket purchased, fare conditions, and the specific circumstances surrounding For non-refundable tickets, Aeroflot usually offers the option to receive a travel credit or voucher for future use, although this may depend on the reason for cancellation. Additionally, if a flight is canceled by Aeroflot or significantly changed, passengers may be entitled to a refund regardless of their ticket type. Travelers seeking a refund must submit a request through the appropriate channels, which can typically be found on Aeroflot's official website. It is advisable for customers to collect all relevant documentation and details to facilitate the refund process. For the most precise and up-to-date information, including the current policy details and contact information, checking Aeroflot's official webpage is always a prudent approach....

Aeroflot accepts a variety of payment methods for booking tickets to ensure a convenient experience for travelers. Typically, customers...

The baggage allowance for Aeroflot flights varies depending on the ticket class and the specific route. Generally, for international It is important to note that these allowances can differ depending on special promotions or specific agreements, so it is always advisable to check the details pertinent to your own flight. For the most accurate information regarding baggage allowances, the best course is to visit the current Aeroflot website, where you can find the relevant guidelines based on your ticket type and route. Furthermore, if you have specific needs, special baggage items such as sports equipment or musical instruments may have separate regulations, which can also be reviewed on the Aeroflot site....

When preparing for international flights on Aeroflot, it is essential to ensure you have the correct travel documents. Typically, the In addition to your passport, it is advisable to verify if a visa is necessary for your destination. Many countries require travelers to possess a visa prior to arrival, which may involve submitting an application in advance. Each country's requirements can vary, so it is wise to research your destination's specific entry requirements well ahead of time. Furthermore, you may need to carry additional documentation such as proof of insurance, accommodation confirmations, and return flight tickets. Depending on the destination, there could also be health-related documentation required, such as vaccination certificates or negative COVID-19 test results. Travelers should also check Aeroflot's specific regulations regarding international travel, as there may be additional requirements or recommendations. To stay updated, visiting Aeroflot's official website may provide current information regarding travel documentation and any recent changes....

Aeroflot, like most airlines, adheres to international regulations regarding the transportation of liquids in carry-on luggage. Passengers Additionally, certain items, such as medicines and baby food, may be exempt from these restrictions, provided they are necessary for the flight. It is important for travelers to remember that restrictions may vary depending on the departure country’s regulations, so it is advisable to check the specific guidelines for that location prior to flying. For the most accurate and updated information regarding carry-on policies and liquid restrictions, interested individuals should refer to Aeroflot's official website, which contains current details and guidelines that will assist in preparing for a smooth travel experience....

Aeroflot has specific policies regarding the transportation of pets on their flights, allowing passengers to travel with their beloved It is essential for passengers to inform Aeroflot in advance about their desire to travel with a pet. This should be done at the time of booking, as there may be limitations on the number of pets allowed in the cabin per flight. Additionally, travelers should ensure that all necessary documentation and vaccinations for their pets comply with international travel regulations. For the most accurate and up-to-date information regarding specific pet policies, it is advisable to check the current Aeroflot website or contact customer service directly for guidance....

Yes, passengers can indeed earn frequent flyer miles when flying with Aeroflot. The airline is a member of the SkyTeam alliance, which Additionally, Aeroflot Bonus members can earn miles when utilizing services from selected hotels, car rental companies, and other affiliated businesses. Accumulated miles can be redeemed for complimentary flights, upgrades, and other rewards. To keep track of miles earned and to manage rewards, travelers can access their Aeroflot Bonus accounts online via Aeroflot's official website. For the most accurate details regarding mileage accrual, potential partners, and redemption options, it is advisable to refer to the current web page specifically dedicated to Aeroflot Bonus....

Aeroflot is committed to providing a comfortable and accessible travel experience for passengers with disabilities. The airline offers Passengers are encouraged to inform Aeroflot about their specific needs in advance, preferably at the time of booking or at least 48 hours before their flight. This allows the airline to make appropriate arrangements to accommodate their needs. In addition to mobility assistance, Aeroflot aims to provide support for passengers who may require special dietary meals or additional help during their flight. For the most accurate and updated information regarding the specific services available, as well as any requirements for requesting assistance, it is advisable to visit Aeroflot's official website. There, one can find detailed guidance and contact information to ensure a smooth and comfortable travel experience for passengers with disabilities....