What is Aeroflot's refund policy?

Asked 2 years ago
Aeroflot's refund policy varies depending on the type of ticket purchased, fare conditions, and the specific circumstances surrounding the ticket cancellation. Generally, for refundable tickets, passengers may be eligible to receive a full refund if they cancel their flight within the stipulated timeframe established in their fare conditions. It is essential for travelers to review the specific terms associated with their ticket class because some promotional and discounted fares may be non-refundable or subject to specific restrictions regarding modifications or cancellations. For non-refundable tickets, Aeroflot usually offers the option to receive a travel credit or voucher for future use, although this may depend on the reason for cancellation. Additionally, if a flight is canceled by Aeroflot or significantly changed, passengers may be entitled to a refund regardless of their ticket type. Travelers seeking a refund must submit a request through the appropriate channels, which can typically be found on Aeroflot's official website. It is advisable for customers to collect all relevant documentation and details to facilitate the refund process. For the most precise and up-to-date information, including the current policy details and contact information, checking Aeroflot's official webpage is always a prudent approach.
Christian Allen is the editor / author responsible for this content.
Answered Jul 31, 2025

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