If you are calling in for a new issue, press one. If you are calling in for an existing issue, press two."
"If you're calling about franchise suite, press one now. For all other questions, press nine or stay on the line."
Calling Square's customer support was fairly easy. While I think the customer service could have been more enthusiastic, I was able to get my questions answered, and it did not take much time to get a live agent on the phone who could help. I assumed that they should have a live customer helpline because they deal with real-time business transactions, but sometimes companies can surprise you. So overall, I was pleased that despite being a mostly digital company, it only took me a little over a bit over a minute to talk to someone.
Square is a customer payment service that can be used by small business owners, small non-profits, large businesses, and everyone in between. That means there is a big need for customer assistance. Everyone will have a varying amount of familiarity with the technology and software, so while some people may be able to set it up and go, other people might need help with technical support.
Given that people can also make transactions at any time of day, it seems to me that live support should be offered at any time of the day. I called on a Friday morning, which is a fairly typical time to reach customer support, so that in particular I cannot speak to, but I do know that for being a prime time, it still only took me a minute to get help.
My reason for calling is simple: My daughter is involved in a gymnastics club, and we are talking about hosting a bake sale. Before hosting the sale, I wanted to make sure that Square would be a good choice for us. It was important that I would be able to accept both credit cards and tap-to-sale mobile apps because I assume most of our base will depend on their phones at meets.
When I called, it thanked me for calling Square and then told me that if I am calling for help with a new issue press one; if I am calling in for an existing issue press two. I pressed one, and then it stated that if I am an existing customer, press one, and if I am considering signing up with Square, press two. I pressed two, and then the recording said, "Calls may be monitored for quality assurance." There was a brief call, and a customer service agent named Dolores answered the phone. It was unbelievably quick, and while she wasn't very enthusiastic, she answered all my questions.
This is Square's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Square agent. This phone number is Square's best phone number because 67,290 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-700-6000 include Account Access, Disabled Account, Dispute a Charge, Card Reader Trouble, Trouble Receiving a Payment and other customer service issues. The Square call center that you call into has employees from Ireland and is open 24 hours, 7 days according to customers. In total, Square has 2 phone numbers. It's not always clear what is the best way to talk to Square representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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