How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Microsoft - Product Support below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Microsoft - Product Support phone number to document the phone system.
Here is how our research team describes the way the Microsoft - Product Support phone system greets you: To better serve you, I need to know: Are you calling as a home user or a business user?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Stay silent at all prompts until transferred to a human.
Below are some clips we've found from Microsoft - Product Support's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user or as a business user."
Excerpt from a call with Microsoft - Product Support
Wednesday, December 4, 2024 6:58 PM
What are the hours and when should I call?
Microsoft - Product Support operates the call center for this 800-936-5700 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 442 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Microsoft - Product Support call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Microsoft - Product Support phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Microsoft - Product Support staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Microsoft - Product Support is Saturday.The most busy day to call is Monday, which averages 108% more phone calls by comparison.Again, this is based on a sample of 442 calls made with our AI-powered, web-based phone in the last 90 days.
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The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
Individuals or businesses seeking information on Microsoft products might call the 800-936-5700 customer service number for help. When I called this number, I wanted to find out why I could not see specific OneDrive files. OneDrive is a cloud storage system where users can store files for easy access on different devices.
Upon calling the customer service number, an automated voice response system thanked me for calling and let me know that the call may be recorded or monitored and the company may transfer the information to other countries. I’m not a fan of call monitoring and recording, but I understand how it can help make customer service better when a company uses the information for training.
The system asked if I was a home or business user, and I identified as a home user. The voice said it looked forward to assisting me and wanted to know my reason for calling. I stated my reason for calling and thought that meant I could ask a question and get help over the phone.
There was no menu of options where I could press numbers to get help with specific questions, and there was no offer to leave a number for someone to call me back. The system told me support was now online, and I needed to go to help.microsoft.com for assistance. Maybe the system would have routed my call to a representative if I were a business user.
When I call a customer support number, I expect to speak to someone. I’ve noticed that some companies list customer service numbers on their website, but often, calling them amounts to being told to return to the website for help. I understand that to some degree because companies like Microsoft experience a high call volume that might leave customers waiting on hold for extended periods. However, some people may be more comfortable talking with a human than going to a website to find a solution.
It has been my experience that the “assistance” a website provides may not address an underlying issue that a human can help a customer identify. Chatbots and websites do not always answer specific questions. A knowledgeable customer service associate may ask follow-up questions to help a caller better define the problem they are experiencing.
After the Microsoft customer service automated system told me where to go online to get help, it thanked me for calling and ended the call. Calling the customer service number was not a positive experience since I could not get an answer without spending more time on the company’s website.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Microsoft - Product Support
If you have time to do a bit of reading before you call Microsoft - Product Support, we recommend you read over some of our problem-specific articles.
Microsoft offers a variety of convenient and secure payment options for purchasing their products. Customers can choose to pay for Microsoft products using credit cards, debit cards, or PayPal. Additionally, Microsoft also accepts payments through bank transfers and prepaid cards. For those who prefer traditional methods, cash on delivery option is available for certain products in select regions. Furthermore, Microsoft provides the option to set up recurring payments for subscriptions, making it easier to manage ongoing expenses. It is important to note that payment options may vary depending on the specific product and region. Customers are advised to check the Microsoft website or contact customer support for detailed information on payment methods available in their area.
Yes, you can use Microsoft products on multiple devices. Microsoft offers various licensing options that allow users to install and use their software on multiple devices. One such option is Microsoft 365, which provides a subscription-based service allowing you to use Microsoft Office applications on multiple devices such as PCs, Macs, tablets, and smartphones. Additionally, Microsoft offers device-specific licenses such as Windows, which allows you to install and use their operating system on multiple devices. However, it's important to note that certain licensing agreements may have limitations or restrictions on the number of devices you can use the product on. To get detailed information regarding specific product licensing and their usage rights, it is always recommended to refer to the Microsoft Product Support page or contact their support team.
Click the link above to get answers to just about any Microsoft - Product Support customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Microsoft - Product Support, and their purpose. Are any of these similar to the reason you are trying to call?
Office installation support: "I put it on my iPad, and it's I'm unable to install it."
- From a call lasting 2m 37s , Nov 12, 2024 9:03 PM
Information about why customers call Microsoft - Product Support is extracted from issues that customers have reported to GetHuman.
Microsoft - Product Support, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Microsoft - Product Support Customer Help Desk / Web Support
As a last, sometimes only, resort- Microsoft - Product Support customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Microsoft - Product Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft - Product Support agent. This phone number is Microsoft - Product Support's best phone number because 8,724 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-936-5700 include Update account information, Refund or suspicious charges, Recover account, Looking for updates, Technical support and other customer service issues. Rather than trying to call Microsoft - Product Support first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Microsoft - Product Support has 2 phone numbers. It's not always clear what is the best way to talk to Microsoft - Product Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Microsoft - Product Support. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Microsoft - Product Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.