In a nutshell: If you experience a delay in receiving your tax refund, there are steps you can take to resolve the issue. First, check your refund status through your TurboTax account. If your refund is still processing, visit the TurboTax support page and search for "Refund Processing." This will provide information on possible reasons for the delay. If you still haven't received your refund, contact TurboTax customer support and consider filing Form 3911 with the IRS. Make sure to provide accurate and complete information on the form, and be prepared to provide any requested documents.
The IRS commonly issues tax refunds, and sometimes there might be delays. A delay can occur if your return includes forms, offsets or certain credits. This is because these details take more administrative time to process. Also, if the IRS finds errors, missing information or suspects fraud, your refund may take extra reviewing time. Sometimes, a delay can be due to a delivery glitch in your mail or bank. If the delay takes much longer, here’s what to do.
The IRS takes one to two days to reject or accept e-file returns. State returns can take longer, and your status shows as pending during this time. Log in to your TurboTax account and open “Where’s My Refund” to check your tax refund status.
After checking your refund status, contact customer support for help getting your refund re-issued. Open your web browser and type in “TurboTax Support.” Click the “TurboTax Community” link on the next page to access the TurboTax support page.
Once on the TurboTax support page, place the cursor on the search bar and type “Refund Processing.” From the available resources, click on the one that says, “My Refund Status Shows Still Processing.”
The support resource gives scenarios that may occur when you don’t receive your refund and their implications. After comparing the suggestions with your refund status, you can now contact the TurboTax customer support team. Scroll to the “Help and Support” section at the bottom, and click “Contact Us.”
If you file a tax return and fail to get your refund, filing Form 3911 and mailing it to the IRS can help you get a new refund. The customer support representative at TurboTax will ask a few questions to determine the possible issues for your refund delay or decline. In most cases, you have to contact the IRS through the form 3911. Ensure you fill it out correctly with your name, address and any other information.
The section 2 of the form 3911 requires your refund status details. You’re required to check a box for the following reasons:Whether you didn’t receive a refund at allWhether your refund check was stolen, lost, or destroyed.Whether you received a refund and signed it.The IRS can’t issue a replacement check if you endorsed it and someone else cashed it.
Section 3 of form 3911 requires you to sign if you and your spouse made a joint return. By signing, you also declare that you’ve examined the form properly and provided truthful information. The form requests the IRS to send a replacement refund, and you must return one in case you receive two. Sign at your designated spots and let your wife sign the other spot. Remember to include the dates before mailing the form to the IRS.
Dealing with tax refund issues requires patience and persistence. For expert guidance on issues with your taxes, the TurboTax support team is always available to help. By following the correct steps and maintaining open communication with TurboTax and the IRS, you can increase the chances of getting a tax refund re-issue. Prepare to provide any requested documents promptly to facilitate the resolution process.
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