To downgrade a T-Mobile package can involve either completely changing your plan or removing certain features from your current plan. You can perform a complete T-Mobile package downgrade on the T-Mobile website but not through the mobile application. If you are not successful at downgrading your package online, you should call customer care or have a live chat with them for assistance.
How Do I Downgrade My T-Mobile Package?
T-Mobile is the American subsidiary of the large German conglomerate, AG Telkom. The company offers cell service including talk, text and data and is one of the foremost mobile phone dealers in the country.
T-Mobile has services for businesses and for individual customers. The information below will concern individual mobile phone users.
T-Mobile's packages include both prepaid and postpaid plans. Most of their packages have an unlimited component whether it is unlimited talk, text or data or a combination of any of the three.
Some of the more popular T-Mobile plans include Magenta and its variations, Essentials and Simply Prepaid. With so many options at our disposal, it is not easy to choose the best package.
If you make a decision and chose one that ends up being a strain, especially financially, you can always downgrade to a cheaper package. It would be prudent to read all the terms and conditions associated with a package before purchasing it or downgrading to a cheaper package.
You can always review your T-Mobile plan before downgrading it to ensure you are making the right decision. You can do so through the T-Mobile website or mobile app.
To view your plan on the T-Mobile website, use the following process:
To view your plan through the T-Mobile app, you should:
Changing your Plan
If you review your current plan and still want to change it, you can do so through the T-Mobile website (My T-Mobile). You can use the following process:
You cannot change your T-Mobile plan through the T-Mobile app yet. You will have to use the website.
Removing Services
Downgrading your T-Mobile package may also involve reducing certain elements from your T-Mobile account such as removing data passes, security, family allowances or a line. You can remove services from your account through the T-Mobile app or website.
To change such features through the app, follow these steps:
To change the features through My T-Mobile, follow these steps:
If you cannot do it yourself or you need help downgrading your T-Mobile package, you should T-Mobile customer support through the following ways:
Phone
T-Mobile has several customer service numbers that you can call whenever you have an issue. The numbers include the technical support number and pre-paid number among others.
Calling T-Mobile customer service should assure you of quick and efficient service. You can retrieve the phone numbers from GetHuman.
Live Chat
The live chat is another option through which you can contact T-Mobile customer service about a package downgrade issue. You can find the link to the live chat facility on GetHuman.
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