Changing your primary contact for your SafeLink account is effortless and timeless if you know what to do. The best and most effective way of accomplishing this task is by reaching out to the TracFone customer service department. Once your call goes through, you will request the agent in charge to help you change your primary contact for your SafeLink account. For more information, contact the customer support team at TracFone.
How Do I Change Primary Contact for My Safelink Account?
SafeLink Wireless is provided by TracFone Wireless to serve eligible households. To benefit from the SafeLink Wireless service, you need to meet specific requirements set by your state. The requirements are based on an individual's participation state, the Income Poverty Guidelines and by Federal support programs.
Much to your surprise, SafeLink Wireless service is only meant for one person in each household. If you are an eligible customer, SafeLink Wireless will give you the chance to stay connected with everyone, especially your family members through their LifeLine plans. As such, you will receive a SIM Card or Smartphone with free data, texts and minutes every month. As a customer, you will benefit more by receiving the finest services of the highest quality. So, how do I change primary contact for my SafeLink account?
Do I Contact TracFone Customer Support?
You may switch your SafeLink Wireless primary contact by reaching out to the TracFone customer service agent to deactivate your SIM card. Below are the steps to follow when changing your SafeLink account:
Step 1: Contact TracFone Customer Support Department
If you wish to change the primary contact for your SafeLink account, the first step is to call a customer service representative at TracFone. Once your call goes through, compose yourself and explain your case to the customer service representative at the other end.
Step 2: State Your Intention
Inform the customer service agent of your intention to change your SafeLink contact. Most likely, the agent will ask you to submit your personal details to facilitate the process of switching your account. Make sure that you have all your credential ready to save your time and the agent's time as well.
Step 3: Save Your Remaining Minutes
Before you cut off your communication with the agent, request her to save the minutes left on your phone. Of course, the agent will save the minutes to a queue which she will create on your behalf. Ensure that you write down the queue number as soon as possible before you disconnect the call.
Step 4: SIM Card Deactivation
Be patient as the customer service representative deactivates your primary contact. The deactivation process will prevent you from accessing any information in your SafeLink phone. Meanwhile, the agent will work on your case as you wait for your new SIM card.
Step 5: Swap the Old SIM Card with the New SIM Card
After deactivation of your old SIM card, you will have to wait patiently for the arrival of your new SIM card by mail. Upon the arrival of your new card, swap it with the older one. Make sure that the new card fits nicely in your phone's SIM card slot. Switch on the phone to reactivate the new device.
Step 6: Transfer Your Minutes Back into Your Phone
With the new SIM card in your phone, you can call the TracFone customer service agent to request the transfer of your minutes or airtime back into your phone.
Step 7: Access Your Account
Provide the customer service agent with the queue number you had previously recorded. The agent will help you access your phone in order to top up your SafeLink account. At this point, you will be able to use your new SIM card, although the content will be different. You can apply the same procedure when switching your phone with another one.
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