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Renaissance Hotels Customer FAQ

Top Answers & How-to Guides

What is Renaissance Hotels's Phone Number?

The question we are asked most often is about how to talk to Renaissance Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a spa or wellness center at the hotel?

Yes, Renaissance Hotels offer spa and wellness centers at select locations. Our hotels take pride in providing a rejuvenating experience...
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Amenities

What amenities are provided in the rooms?

Our luxurious rooms at Renaissance Hotels are equipped with a range of amenities to ensure your stay is as comfortable as possible....
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Pets

Are pets allowed at Renaissance Hotels?

Yes, pets are allowed at Renaissance Hotels. We understand that pets are a part of your family, and we welcome them to join you during...
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Check-in/out

What is the check-in and check-out time?

The check-in time at Renaissance Hotels is typically at 3:00 PM. Guests are required to check out by 12:00 PM on the day of departure....
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Fitness Center

Is there a fitness center at the hotel?

Yes, Renaissance Hotels provide a fully-equipped fitness center to cater to the fitness needs of our guests. Our state-of-the-art facility...
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Rewards Program

Do Renaissance Hotels offer a rewards program?

Yes, Renaissance Hotels does offer a rewarding loyalty program called Marriott Bonvoy. By joining this program, guests can earn points...
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Restaurant

Is there a restaurant on-site?

Yes, Renaissance Hotels feature an on-site restaurant where guests can enjoy a delectable dining experience. Our restaurants blend...
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Shuttle Service

Do you provide shuttle service to and from the airport?

Yes, Renaissance Hotels offers a convenient shuttle service to and from the airport. Our guests can easily reach the hotel without...
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Cancellation Policy

What is the cancellation policy?

At Renaissance Hotels, we understand that plans can change unexpectedly. Our cancellation policy allows for flexible adjustments to...
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Meeting Spaces

Are there meeting and event spaces available?

Yes, Renaissance Hotels offer versatile meeting and event spaces for various occasions. Our hotels are equipped with state-of-the-art...
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Wi-Fi

Is Wi-Fi included in the room rate?

Yes, Wi-Fi is included in the room rate at Renaissance Hotels. We understand the importance of staying connected while traveling, and...
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Smoking Policy

What is the smoking policy at Renaissance Hotels?

At Renaissance Hotels, we maintain a smoke-free environment to ensure the comfort and well-being of all guests. Smoking, including...
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Spa/Wellness Center

Is there a spa or wellness center at the hotel?

Yes, Renaissance Hotels offer spa and wellness centers at select locations. Our hotels take pride in providing a rejuvenating experience...
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Help me with my Renaissance Hotels customer service issue

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