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Project Fi Customer FAQ

Top Answers & How-to Guides

How do I Contact Project Fi Customer Service?

The question we are asked most often is about how to talk to Project Fi customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any fees or penalties for canceling Google Fi service?

Yes, there are no fees or penalties for canceling Google Fi service. You have the flexibility to cancel your service at any time without...
Ask any question you have about Project Fi customer service, get an answer now.

Recent Project Fi Customer Questions

trying to get help for my dead pixel 5A phone

We're sorry to hear that you're having trouble with your Pixel 5A phone. If you bought your phone through Google Fi, you may be eligible for device protection. You can file a claim for your device issue, including a dead pixel, through the Fi app or website. Device Protection can help with mechanical breakdowns and certain types of accidental damage. If you didn't buy your phone through Google Fi, you may still have manufacturer's warranty coverage depending on how long ago you purchased it. Your issue might be covered under this warranty. Please remember that terms and conditions apply for both coverage options.
Asked Mar 23, 2024 6:15 PM

Help me with my Project Fi customer service issue

Customer Satisfaction

Does Google Fi Have the Best Customer Satisfaction for Cellphone Service?

This article gives a rundown of the good and bad features of Google Fi cellphone service in areas such as pricing, customer service,...

Shopping for Provider

What Questions Should I Ask Google Fi When Shopping for a Cellphone Provider?

Cellphones can be used for a variety of tasks, and every phone owner uses theirs in a different way. Before signing a contract with...

Switching Provider

How Do I Switch My Cellphone Provider to Google Fi?

This article discusses how to switch from your current cellphone provider to Google Fi. It lists the steps needed to sign up to be...

Lower Monthly Rate

How Do I Get Google Fi to Lower My Monthly Rate?

This article discusses Google Fi, the virtual phone carrier that offers a no-contract data plan. It also shares the many ways consumers...

Service Quality

Is Google Fi Cellphone Service Any Good?

Google Fi has many features and plans to fit most any budget, but the data throttling after 15 GB may be a disadvantage to people who...

Cost Comparison

Is Google Fi the Cheapest Cellphone Service?

This article discusses the plans offered by Google Fi and how they can help consumers with cost. It also mentions the various perks...

Device Compatibility

What devices are compatible with Google Fi?

Project Fi is compatible with a wide range of devices. Initially, it was limited to Google's own devices, such as Nexus and Pixel phones....

Number Porting

Can I keep my current phone number when switching to Google Fi?

Yes, you can keep your current phone number when switching to Google Fi. It's a straightforward process to transfer your existing number...

Coverage Areas

What are the coverage areas for Google Fi?

Google Fi provides coverage in over 200 countries and territories around the world. In the United States, it operates on three major...

International Roaming

Does Google Fi offer international roaming?

Yes, Google Fi does offer international roaming. Google Fi provides international data coverage in over 200 countries and territories....

Data Usage

How does data usage work on Google Fi?

Data usage on Google Fi works differently compared to traditional carriers. Google Fi offers flexible data usage with a pay-as-you-go...

Data Plans

What are the available data plans on Google Fi?

Google Fi offers flexible data plans to meet various needs. There are three main options available. Firstly, the Flexible plan charges...

Multi-device Usage

Can I use Google Fi with multiple devices?

Yes, Google Fi allows you to use multiple devices. With Google Fi's multi-device feature, you can connect up to five devices to your...

Features Offered

Does Google Fi support Wi-Fi calling?

Yes, Google Fi supports Wi-Fi calling. With Google Fi, you can make and receive calls and texts over Wi-Fi when you have a compatible...

Does Google Fi offer family plans?

Yes, Google Fi does offer family plans. With a family plan on Google Fi, you can add up to five additional people to your plan, allowing...

How does Google Fi handle data usage when traveling abroad?

Google Fi includes international data coverage in over 200 countries and territories. When traveling abroad, data usage is handled...

Are there any fees or penalties for canceling Google Fi service?

Yes, there are no fees or penalties for canceling Google Fi service. You have the flexibility to cancel your service at any time without...
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Project Fi issues reported to GetHuman
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