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MassHealth Customer FAQ

Top Answers & How-to Guides

What is MassHealth's Phone Number?

The question we are asked most often is about how to talk to MassHealth customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I have both MassHealth and Medicare?

Yes, it is possible to have both MassHealth and Medicare. MassHealth is a state program that provides healthcare coverage for low-income If you qualify for MassHealth and are also eligible for Medicare, you can have both coverages. MassHealth may help cover Medicare premiums, deductibles, and coinsurance, which can help reduce your out-of-pocket expenses. It can also provide additional benefits not covered by Medicare, such as dental, vision, and extended nursing home care. To enroll in both programs, you need to apply separately for MassHealth and Medicare. It is important to understand the specific eligibility criteria and coverage options for each program. Consulting with a MassHealth representative or visiting their official website can provide you with more detailed information regarding your specific circumstances....
Ask any question you have about MassHealth customer service, get an answer now.

Renewal Process

How Do I Renew My Masshealth Services?

If you're a Massachusetts resident, you have options when it's time to renew your MassHealth services. You will receive a renewal form...

Income Limits

What are the income limits to qualify for MassHealth?

The income limits to qualify for MassHealth depend on various factors such as family size and type of coverage sought. As of 2021,...

Documentation

What documents do I need to apply for MassHealth?

To apply for MassHealth, you will need to gather a few important documents. These include proof of identity, such as a valid driver's...

Approval Time

How long does it take to get approved for MassHealth?

The approval process for MassHealth typically takes approximately 45 days from the date the application is submitted. However, this...

Insurance Enrollment

Can I apply for MassHealth if I am already enrolled in another health insurance plan?

Yes, you can apply for MassHealth even if you already have health insurance coverage through another plan. MassHealth provides additional...

Covered Services

What services are covered by MassHealth?

MassHealth provides a broad range of medical services to eligible Massachusetts residents. These services include doctor visits, hospital...

Dependents Inclusion

Can I include my dependents in my MassHealth plan?

Yes, you can include your dependents in your MassHealth plan. MassHealth offers coverage for eligible family members, including your...

Dual Coverage

Can I have both MassHealth and Medicare?

Yes, it is possible to have both MassHealth and Medicare. MassHealth is a state program that provides healthcare coverage for low-income If you qualify for MassHealth and are also eligible for Medicare, you can have both coverages. MassHealth may help cover Medicare premiums, deductibles, and coinsurance, which can help reduce your out-of-pocket expenses. It can also provide additional benefits not covered by Medicare, such as dental, vision, and extended nursing home care. To enroll in both programs, you need to apply separately for MassHealth and Medicare. It is important to understand the specific eligibility criteria and coverage options for each program. Consulting with a MassHealth representative or visiting their official website can provide you with more detailed information regarding your specific circumstances....

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