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Iberia Airlines Customer FAQ

Top Answers & How-to Guides

What is Iberia Airlines's Phone Number?

The question we are asked most often is about how to talk to Iberia Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the policy for flight cancellations and refunds with Iberia Airlines?

Iberia Airlines has a comprehensive policy for flight cancellations and refunds. If a flight is canceled due to reasons beyond the...
Ask any question you have about Iberia Airlines customer service, get an answer now.

Recent Iberia Airlines Customer Questions

Get refund for booked Seat that we didn't get

If you booked a specific seat on an Iberia Airlines flight but didn't get to use it, you are entitled to a refund. The refund is typically processed automatically, but in some cases, you may need to request it. To do this, navigate to the "Manage your booking" section of the Iberia website and follow the prompts. You will need your booking reference number and the last name on the booking. If the refund doesn't appear in your account within 2 weeks, check with your bank or card issuer, as it can take some time for the refund to be processed by them. Remember, all refund requests are subject to Iberia Airlines' terms and conditions.
Asked May 23, 2024 4:12 PM

How can I add more weight to my luggage allowance after I've already booked my ticket?

Yes, you can add additional weight to your luggage allowance even after you've booked your ticket with Iberia Airlines. You can do this by purchasing an "Excess Baggage" voucher on the Iberia website or via the Iberia app. Please note that there is a maximum amount of excess weight that can be added, and the cost for added weight varies based on the route. Make sure to purchase the voucher at least 24 hours before your flight's departure. Please ensure your bag meets Iberia's dimension requirements; fees for oversized baggage are different from those for excess weight.
Asked Apr 7, 2024 2:15 PM

Help me with my Iberia Airlines customer service issue

Check-in

What is the check-in process for Iberia Airlines?

The check-in process for Iberia Airlines is quick and convenient. Passengers can check-in online, through the Iberia app, or at the...

Baggage Allowance

What is the baggage allowance for Iberia Airlines?

The baggage allowance for Iberia Airlines depends on the type of ticket and destination. For most routes, Economy Class passengers...

Payment Methods

What are the accepted forms of payment on Iberia Airlines?

Iberia Airlines accepts various forms of payment to ensure convenience for passengers. The accepted forms of payment include major...

Booking Changes

Can I make changes to my booking with Iberia Airlines?

Yes, you can make changes to your booking with Iberia Airlines. Iberia Airlines allows customers to modify their bookings, including...

Pets on Board

What is the policy for traveling with pets on Iberia Airlines?

Iberia Airlines welcomes the company of small pets onboard their flights. To ensure the safety and comfort of both passengers and animals,...

Carry-on Bags

Is it possible to bring a carry-on bag on Iberia Airlines?

Yes, it is possible to bring a carry-on bag on Iberia Airlines. Passengers are allowed to bring one carry-on bag in the cabin, as well...

In-flight Meals

What are the options for in-flight meals on Iberia Airlines?

Iberia Airlines offers a range of meal options to cater to their passengers' needs and preferences. Depending on the flight duration...

Special Assistance

Are there any special services for passengers with disabilities on Iberia Airlines?

Yes, Iberia Airlines provides special services for passengers with disabilities. Our goal is to ensure a safe and comfortable journey...

Cancellations & Refunds

What is the policy for flight cancellations and refunds with Iberia Airlines?

Iberia Airlines has a comprehensive policy for flight cancellations and refunds. If a flight is canceled due to reasons beyond the...
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