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Hulu Plus Customer FAQ

Top Answers & How-to Guides

How do I Contact Hulu Plus Customer Service?

The question we are asked most often is about how to talk to Hulu Plus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Credit Card Info on Hulu Plus?

Learn how to update your credit card information for your Hulu Plus account. Don't waste time looking for answers elsewhere, here's...

Is there a free trial for Hulu Plus?

Yes, Hulu Plus offers a free trial for new subscribers. During the trial period, users can access all the benefits and features of...
Ask any question you have about Hulu Plus customer service, get an answer now.

Recent Hulu Plus Customer Questions

We can’t get sound for Hulu. We have sound for Netflix and Amazon Prime

If you're experiencing sound issues with Hulu but have sound on other platforms, try the following troubleshooting steps: First, check your device’s volume settings to ensure they aren't muted. Then, restart the Hulu app, or try closing and reopening it. Ensure your device has the latest software updates installed. If you're using external audio devices, confirm they are connected properly. You can also try switching to different audio output settings in the app. If these steps don’t work, consider reinstalling the Hulu app.
Asked Sep 16, 2024 6:39 PM

commercials are significantly louder than programming

We're sorry that you're experiencing this volume disparity. Hulu Plus is designed to match the volume levels of commercials with the programming. However, sudden changes in volume can happen due to variances in how the content is produced and delivered. If commercials seem louder than the shows, this could be a problem related to the specific device you're using. It can often be fixed by adjusting your device's audio settings. Also, Hulu is compliant with the CALM Act concerning commercial volume, so definitely report this issue directly through your Hulu account to help us investigate further. We appreciate your feedback.
Asked Mar 28, 2024 9:32 PM

Is Hulu Live compatible with Verizon Home Internet?

Yes, Hulu Live is compatible with Verizon Home Internet. The streaming service performs well with most high-speed internet providers. For Hulu with Live TV, it's recommended you have at least an 8 Mbps internet connection for the most reliable streaming experience. However, you should check Verizon Home Internet's speed to ensure it meets these requirements for optimal viewing.
Asked Feb 14, 2024 10:34 PM

Help me with my Hulu Plus customer service issue

Account Management

How Do I Change My Credit Card Info on Hulu Plus?

Learn how to update your credit card information for your Hulu Plus account. Don't waste time looking for answers elsewhere, here's...

Compatible Devices

What devices can I use to watch Hulu Plus?

You can watch Hulu Plus on a wide range of devices for your convenience. It is compatible with smartphones and tablets running on iOS...

Download Options

Can I download shows and movies on Hulu Plus?

No, unfortunately, Hulu Plus does not currently support downloads of shows and movies. However, subscribers can stream a vast library...

Streaming Limits

How many devices can I stream Hulu Plus on at the same time?

You can stream Hulu Plus on two devices simultaneously. This means that you and another user can enjoy different shows or movies on...

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Are there commercials on Hulu Plus?

Yes, there are commercials on Hulu Plus. However, with a Hulu Plus subscription, you can enjoy thousands of exclusive TV shows, movies,...

Live TV

Can I watch live TV on Hulu Plus?

No, Hulu Plus does not offer live TV streaming. However, Hulu does offer an alternative called Hulu + Live TV, which provides access...

Subscription Plans

What is the difference between Hulu and Hulu Plus?

Hulu and Hulu Plus are both streaming services, but they differ in terms of content availability and features. Hulu offers a limited...

User Profiles

Can I create multiple profiles on Hulu Plus?

Yes, Hulu Plus allows you to create multiple profiles. Each profile has its own personalized viewing history, recommendations, and...

Free Trial

Is there a free trial for Hulu Plus?

Yes, Hulu Plus offers a free trial for new subscribers. During the trial period, users can access all the benefits and features of...
We look to the Hulu Plus issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Hulu Plus issues reported to GetHuman
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